Clay done good - MonteCarlo
Clay Coffman did right. Made a deal without forcing the issue. Did fine going through paperwork. I was in and out in couple hour.... world record on my part.
Top Reviewed Specialists At This Dealership
Great help and very professional - Momwitmer
Everyone was very helpful and friendly during the process of buying our car. They made the process as speedy as possible and allowed our children to play while we bought the vehicle.
Sales & Leasing Consultant
Bought a truck - thee_unknown2008
I was looking to buy a truck.
Searched around for some time trying to figure out what make/model of truck to get.
Found a nice black Ford F150 online at Sullivan and went to go check it out since the year end pricing sale was rather enticing.
Turns out that a 6" lift kit had been installed on that truck, not what I was looking for.
Fear not, Robert swiftly found a truck with all the particular features I wanted.
Experience was great for purchase; not so good on follow up! - wag106
Purchased 2013 Lincoln on Wednesday, Jan. 9. Mack McKinney was salesman. He gave us a price, trade in value on our car and we agreed. Great! David Mark did the documents. He was a pleasure to work with. Mack got our car ready and we headed home, 280 miles. On SATURDAY, 3 days later WATER PUMP LEAKING BAD! ON Monday took car to local Ford. Estimate to repair $1200-$1500. Called Mack. He said "All mechanics will find something wrong" He said "maybe" we had warranty, maybe 50-50. I said Mark Davis said 30 days, 3,000 miles. My copy of warranty showed Water pump is covered. Mack said send info from local Ford and "he'd take care of it" I had Ford send the estimate on Monday.
Called Mack on Tuesday and Wednesday. No answer. Called Mark Davis to verify 30 day 3,000 mi limited warranty". He did. Said he wold talk to Mack.
After 3 days still no answer from Mack.
Internet Sales Representative
Main Showroom Sales Representative
Bought a used truck, - maleyfarm08
Easy to work with, kinda lengthy process but probably normal. Took a couple hours to get financed and paper work done. Like the truck. Would use again
Best Sales Man Ever - Michele Windle
I would recommend everyone that needs a new or used vehicle to visit Ed Rapien at Jim Trenary Ford. He found the vehicle I wanted at another dealership and traded them to get me the vehicle I wanted. He fully demonstrated every option on my new vehicle for me. Thanks Again Ed!! :)
Internet Sales Manager
Great guys and easy to deal with - Girl who knows what she wants!
This was no pressure experience. I knew what I wanted, asked them the history on it and they told me everything I needed to know and when down to purcahse the car with not one issue. Couldn't have been easier!
Excellent Service - 07jk
Matt and Ed in service took care of everything I needed in a timely and friendly manner. I couldn't have asked for better service.
Helpful, timely response to inquiries. Purchased F150 - Mark
Great experience purchased a 2018 loaded Lariat F150. Sales n service dept are great to work with exceeding expectations. Chris n jacob in sales are great, an easy purchase of new F150. Ed n Matt in service are super and the addition of Troy is a bonus, Cory in finance was great finalizing finanacing n paperwork. Well done, will buy again as I did in 2015 n again recently in 2018. The GM Shawn was very helpful as well with my purchase, a true team effort. Much appreciated....
Great Service, polite, On time - Marshall
The service manage is always polite and courteous. Work was done on time. I was able to get two cars in for an inspection on a very snowy day. They were also able to do a full works oil change at the same time.
Great buying experience! - Mary
Matt was great to work with! He went above and beyond to find us the exact vehicle we were looking for at a price we could afford!
Great buying experience! - mnicholson00
We "built" our ideal farm truck online, then took the printout to sales rep Jake Slayton. We asked him to find us a truck as similar to our ideal one as possible, as quickly as possible, as cheaply as possible. Within 3 days, Jake found us several trucks that met our needs. With the help of Jake and Evan Cartee, we selected the right truck at the right price. (Jim Wehr and his wife even invited us to crash the Wehr employee Christmas lunch! Those rolls -- mmm!) Employees picked the truck up in Texas, and 10 days from our initial contact, we drove the truck home. It's just what we needed. We are happy customers.
Quick and Effiecent car buying experience - Krash89
Just purchased a used car from Rick at Corwin Ford - good customer service , good quality used car and best of all an unbelievably fast buying experience.
Great Experience - Tony96
Great Experience, friendly and courteous staff, as soon as you walk in the door you were greeted and not rushed into something you don't want or can't afford. Provided up to date information and even searched the web for similar trucks to make sure I was getting the best price, if they don't have it, they can find it and get it for you.
Avoid. - Blakes90
I have never in my life dealt with so much BS in attempting to research, drive and purchase a car. Sakelaris Camdenton takes the top spot!
Let me preface this review with Charles Reese their finance guy, is genuinely a good guy and is motivated/interested to make deals(management should consider promoting this guy to take their jobs). He took the time to hear out my situation as I was wanting to move into a car vs. my current loaded 2016 Silverado 1500 as I didn't have a need but of course a truck especially a modern one is very comfortable. I was unsure moving to a car from a truck. They had a base GT Mustang that piqued my interest. Charles understood that this was a big change for me.
I first setup an appointment last Friday with Charles to look at and test drive the car. Charles texted me about 15 mins before I get there that he's pulled it out front for me. I get there, Charles is busy doing paperwork as he is the finance guy. No big deal. I'm approached by an older salesman that asks if I've been helped. I tell him that I'm going to be working with Charles. He then exclaims to my folks who came with me that they were looking at the Mustang...which they weren't. They were looking at a F150 somewhat near the Mustang. Surely a younger guy isn't serious about looking at a Mustang ? He offers to help me. I request to test drive the car while Charles is busy. The salesman goes to get dealer plates to put on it. He then proceeds to take plates off a car next to the Mustang and then walk to the other side of the dealership to the Dodge side. He then proceeds to take off 2 more sets of plates and then places one set on some Chrysler that pulled around and then completely disappears. At this point I was waiting for about a total of 15 mins past the agreed upon time in 90 degree humid heat. I decided to leave at this point.
I contacted Charles and let him know I left and why. He understood and asked if I would consider a special deal directly from his manager. I declined as I was a little put off from the first interaction.
After the weekend I had a chance to reevaluate. I wanted to test drive the car and give it a fair shake as in options and looks it is what I thought I wanted. I texted Charles (Charles will be known as 'he'/'him' from here on) and we setup this Friday (today) for me to stop in and look at it. I was staying at a family's residence at the lake for the weekend. I'm from the lake. I have a rental in Jefferson City, I work in Columbia. I drove down from Columbia. On my way, about 40 mins out I update Charles and run it by him if it would be cool to take the car overnight, they could have my truck, insurance etc as 'collateral'. This is not a big deal in modern car sales. He said no problem.
I arrive, text him I'm there (it's 5:42). I go inside and wait. He pulls up in the car says that he needs to pull it around to the detail bay to wipe down the inside of the windshield. No problem. I already have my license and proof of insurance so he can photocopy it when he's back. He gets back I give him my paperwork. He goes off, I see him talking in some office later on. Minutes tick by. His manager goes outside because they were attempting to load a Mustang GT350 on a trailer. He goes out after him. More minutes. It's about 6:20 and the what I assume is the reception lady asks if I'm working with someone because she's going home (they close at 6). I reply that I'm working with Charles. She asks if I would like her to call him, I say sure. As she works on the phone he walks in. Explains the manager is not signing off on me taking the car for the night. I immediately request my license and insurance card. He returns them. I walk out and the manager is outside. As I go past the manager asks "how's it going bud?" Or some friendly greeting. I reply "terribly thanks". Had no idea who I was or what business I was tying to conduct in his own dealership. This pure act of brainlessness set me over the edge and I had a few choice words for him. Once I was done he explained it is "policy" no one take a car overnight because of the fear of mileage etc etc. I explain that I'm staying at the lake over the weekend. As it appeared my renting in Jefferson City and my situation of driving 90 miles (TWICE) to your dealership was so complicated. Now that I am simply taking it over night locally in the lake area suddenly that policy never existed. Give me a break. Asked if there was something he could do. I said this was my second time here for this same car! He had no idea...yet I got an email from him about coming back for a second opportunity. Good work guy, you blew it, Lance Burns. I mention that my folks bought a Fusion Hybrid from his dealership. Very disappointing. Nope. Not good enough. I got in my $53,000 truck and drove off (Mustang only worth $36,000). Didn't realize it was made of gold or maybe I just wasn't good enough in his mind? Steer very clear!!
New Car experience - Diana
Don Vance Ford and Gary Skelton were recommended to me by a retired Ford employee. I dealt with them by phone only and purchased a new Focus. It was exactly as they quoted, and was delivered to my home as promised. I would recommend this dealership in a heartbeat.
Walk away - Brenda
After being assured that they will stand behind their vehicles, 25 days later I am already out $300 +, and their sales manager would not even respond to me.
It would be worth your time to drive a little farther and get customer service that will honor their word
My car and it's engine made it 17 miles before it overheated - I buy a lotta cars
After having the dealership replace my engine with a used, warrantied engine and Rick Ball Ford-Lincoln in Sedalia, MO said they would warranty the labor for my 2013 C-Max Energi. The car & I made it 17 miles out of town then the engine overheated. I asked them to come get me and my car. They told me to call a tow truck and get a hotel. I finally made it to my hotel almost THREE HOURS after I initially arrived at the dealership to take my car home. C'mon guys. You should have sent someone to pick me up and take me to a hotel or offer me a loner car when I asked. Instead Troy the service department manager just went home early. The general manager, Ryan Ball, told me he couldn't help since Troy wasn't there and wasn't answering his telephone to approve any help aside from paying for the tow truck. I thought his job as general manager was to take care of his customers. In perspective the date was 20/20/2018 please check the Sedalia, MO weather to see it was freezing rain that night and they just left me on the side of the road after spending well over $3,000.00 at their dealership on an engine they promised they would warranty all labor on.
The next morning they made it to where my car won't overheat but the check engine light is on, service engine light is on, the car always thinks it's plugged in and takes about a minute or two of menu toggling to tell the computer it's not plugged in. When I called and told the general manager, Ryan Ball, that I expect him to pay for my hotel room in addition to the tow truck bill (which they already agreed to pay for) and fix the service engine/battery lights so I can know the car is safe to drive he told me his dealership is done working on the car.
I was polite throughout the entire process which has me baffled why Ryan Ball would talk down to me and call me a liar. Even afterwards I simply let him know that I have written documentation that disproved his reason for calling me a liar and read him the two sentenced he was told about verbatim.
Could have sold us what we wanted but - Redrocker5150
They could have sold us a vehicle that we wanted. Instead they tried to sell us what they wanted to sell us.
I wouldnt recommend this place to anyone.
Poor experience with service department. - Dodge owner
The service department charged $800 to replace PCM and assured me it would fix the problem. Problem returned the second time truck was driven. It was the same trouble code and exact same symptoms. James, the service adviso0,r said bring it back, they would make it right. His idea of making it right was to charge an additional $140 to fix the real problem, refuse to admit their mistake, and lied about conducting a second test of the PCM. He also lied about the real problem, saying a mouse had chewed on the wiring harness. This totally conflicted with what the polite tech who worked on my truck explained to me. General manager Preston Espinosa initially refused to do anything to help us and advised it was our fault for driving with the check engine light on. Preston was rude to my wife and advised if she raised her voice he would not be helping us at all. Preston finally agreed to refund the $195 labor and waived the $140 from the second visit. But I still paid $600 for a part I did not need. They also would not return the original part. They just seem to want their money and don't understand what honesty, integrity, and good business practice is.
Great Experience - Brian_T
Awesome car buying experience! Purchased a 2013 Ford Escape with only 21000 miles and couldn't be happier. My sales person, Mark, was very helpful and absolutely no pressure or hassles. I've bought alot cars in my life and have gotta say this was by FAR my most enjoyable time. I would highly recommend Campbell Ford to anyone who just wants a great deal on the first go around, and no games or haggling. Very good people!
I love the MKX that we purchased. I was very impressed... - jantayl
I love the MKX that we purchased. I was very impressed with the New Owner evening that introduce their staff and explained a lot about my vehicle.
The overall customer service and experience with Fugate... - carrwatt1
The overall customer service and experience with Fugate Motors was a very pleasant experience. Rondle worked with me regarding getting my used vehicle in the price range I could afford and even sent Rollie, a wonderful gentleman to pick me up in Oak Grove, Mo, approximately 110 miles away as I didn't have a vehicle to get to the dealership.
I would highly recommend them to anyone looking to purchase a vehicle!
I started my search for a new vehicle on line. Of the... - jimmy57
I started my search for a new vehicle on line. Of the four dealers I contacted, Gregg Smith Ford was the only one that got back to me. The salesman I dealt with was very knowledgable, and not at all put off by the fact that I wanted to order my new Milan instead of taking one off of his lot. I wanted to lease my car, and was introduced to the New Car Manager who spent close to an hour with me giving me all of the different leasing and purchase options. I agreed to a payment and term, placed the order and by the time the car came in, they were able to lower my payment and shorten the term, which they did without complaint. A lot of dealers might have left everything the same and made a little more profit. All in all, Gregg Smith Ford treated me honestly and were great to deal with!
I went to Gregg Smith Ford for an "Invitation... - jwil40
I went to Gregg Smith Ford for an "Invitation Only" sale on used cars and trucks. I decided that I would like to purchase a new F-150 2006 model truck based on the current rebate in order to help pay off a 2001 Explorer in which I was upside down on. I received pre-approval on my financing and was convinced by my salesman "Jason" that the only Ford truck I could get into was a "XLT" Supercab so I pursued the purchase until closing time at which time I was handed the keys and told to drive the vehicle home with me and fax them financial verification the next day in order to complete the sale. I sent the papers at 0800 the following morning.
Around 0900 my phone rang and the salesman informed me that I needed to return the truck immediately because Gregg Smith was angry that a new truck went out overnight and according to the salesman, the GM was "chewed out" for violating Gregg Smith's policies on new truck's not being allowed to go home with the customer until after all contracts were signed and the deal was complete. I told the salesman that I was at home alone with 3 small children and that I couldnt possibly return the truck until the following morning or later on that afternoon. I was put on the phone with the GM who couldnt care less what I had to say as his primary concern was the immediate return of the truck and the pain from his early morning ass chewing ceremony. I informed the GM that if I returned the truck to Gregg Smiths Ford, I would have no reason to return to complete the purchase as I live only 5 minutes from Warrensburg Ford and 40 minutes from Gregg Smith. I was basically informed to return the truck ASAP and if I didnt return, so what. I complied immediately. I went in to speak with the General Manager who listened to me for 3 minutes before deciding to tell me as he was standing up from behind his desk that he would not show me any of the numbers associated with our deal ( I told him that I didnt even know how much I was paying for the new truck yet or how much they were paying for my trade in) and that he needed to go test drive a potential trade in so he could make some money!!! He walked out on me leaving me sitting in his office wondering just what the heck happened.
On Monday morning (2 days later) I drove to Warrensburg Ford and told them the story. I was told to find a truck and take it for a drive for as long as I wanted to provided I left my trade in and copy of DL with the dealership. I selected a 2006 Ford F-150 "KING RANCH", loaded with every option avaliable. The General Manager personally ensured that my visit was pleasant and that any problems were handled by him. Within a couple of hours I was waiting for my new King Ranch to be driven over from the reconditioning / cleaning bays and by 4PM I was on the road home. Warrensburg Ford not only got me into a King Ranch for 75.00 more a month than Gregg Smith Ford but they received my highest ratings in all areas of the sale through delivery. I received a better interest rate on my loan, they showed me the dealer invoice and they doubled the dollar amount for my trade in over Gregg Smiths embarrassing offer which they refused to budge on by as little as 1 cent in order to make a sale.
To top it all off, I watched 100 plus customers during my 10 hours of sitting around the showroom receive their free advertised 5 piece luggage set and scratch off tickets just for stopping by. Most of them didnt even have an interest in buying. After all was said and done, I wasnt even offered my free gifts.
If you are looking to buy a new Ford, I suggest staying far away from Clinton, MO and Gregg Smiths Ford. My one experience was bad enough to keep me away forever and to recommend Warrensburg Ford for a fair, low pressure, upfront deal.
Joe Machens Capital City Ford
Sales & Leasing Consultant