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Nothing but positive things to say regarding this... - Claire.shafran16
Nothing but positive things to say regarding this dealership. Never have I actually enjoyed the purchasing of a vehicle, let alone the entire process was seamless and was given an exceptional trade-in value for my Ford vehicle, only to be immediately surprised for my additional petty asking of a few extra hundred in trade allowance.
Pres Taylor, was quick to reply to my inquiry on a new vehicle, and was exceptional. I recommend asking for him by name, you will never have a better vehicle purchase experience, I guarantee it!
Top Reviewed Specialists At This Dealership
Best Dealer In The State!! - koifarm
I was doing a search for a Chevy Truck, and came across this Dealer that had just what I was looking for, so I contacted them. They got back to me really fast, and answered my questions. I had to work a bit Saturday morning, but headed up to this Dealership to buy this truck. They closed a 5pm on Saturday, and I got to the door about 4:45 or 4:50, and walked in looking for the name I was told to ask for when I got there. This deal went so fast I could not believe it. Soon I was headed back home that was a 4 hour drive for me, but enjoyed every second of it, in my new truck. I'm just saying, if you are looking for a car or truck, this is the place..
Thanks Roberts Robinson
Great Experience - andrew2010
I enjoyed working with Cable Dahmer Buick GMC of Independence to purchase my Terrain. I purchased an all blacked out edition and love it!! I will purchase my next vehicle there as well!
I had a great experience buying at Randy Curnow in... - JamisonL
I had a great experience buying at Randy Curnow in Cameron Falisha is so nice and made sure the whole process went smoothly I would definitely recommend.
Repeat Customer Satisfaction - Luv2ryde
We can always count on Reed Buick to take care of us. "US" meaning my whole family. Myself and sons have always had a good experience buying cars from Reed ( I think we are up to 8 now). I had my Terrain for 9 years and I would only have Reed service it. I knew they would be honest about what needed to be done to maintain my Terrain so I would be safe. Now I have down sized to the Encore (my beautiful Arctic Frost (White) baby). They made sure I received a good trade-in, rate and the payments I wanted. Thanks, Jeremy for always taking the time to deal with me! Also thanks to Tony for my mats! Lyle, I'll be seeing you soon for the check up and oil change. You all take very good care of me!!!!
Do NOT buy a used vehicle from Dale Willey Honda. I... - ARWissler
Do NOT buy a used vehicle from Dale Willey Honda. I purchased a used Maserati with 8k miles that I was told was in new condition. I picked the car up on 11/9 and noticed no issues. Exactly one week later I noticed the driver’s seat had a tear in the leather that someone had covered up with a patch. I took the vehicle to the local Maserati dealership who confirmed it had recently been patched and only after the seat was repeatedly used would it start to show. I immediately contacted Chris (Internet Sales Manager) at Dale Willey who claimed they did not cause the damage, it was the former owner, and they would not assist with the repair cost. Be warned if you buy from this dealership, you are basically buying “as is” as customer service is not a priority. Could they have made things right and assisted with even part of the bill? Absolutely, but they refused. Now I am stuck with a $1,500 bill to replace the seat on a car that I just purchased. Take your money and run to one of the other ethical dealerships out there that stand behind their vehicles.
A very good and honest dealership! They are... - jdianak
A very good and honest dealership! They are straightforward with no hidden costs. We would buy from this dealership again and would highly recommend them!
Vehicle service - Niecey7539
I always go to this dealership, they are fast and pleasant! The waiting area is really nice too. The servicemen attend to you right away! Very
The Car Dealership experience you remember from 30 years ago - Nibleheim
This place seems to be just like every other car dealership. They get you to buy the car and then basically lock the door after you drive off the lot.
When buying my truck from them, I worked in the deal having my car washed for free for life just like the truck as the deal was really a little above what I wanted to pay but this and a few other things really sold the truck to me. Welp, I went to get my car washed for free and the Manager basically said the salesman can wash the car if he wants but he will not be washing the car.
On top of that, which is about as shady as they come, they never fixed the running boards or the rear panel that was coming off that they promised as well.
I WILL NOT BE RETURNING FOR SERVICE OR TO BUY A CAR HERE. I cannot stand this type of Car dealership and they seem to be very common still in today's age.
Horrible sales practices - David B.
Contacted this dealership for obvious reasons but mostly because I have bad credit. Ricky got in touch with me. Every time he said he was working on something for me he wouldn’t get back to me until a week or more later. I’ve worked in car sales and I know they are slammed with customers at times but not so much that they can’t get back with a customer. He finally told me out of the blue that he was working on something for me. I live an hour and a half away so I told him that I wanted to get most of the deal done before I make the drive and I want to know what vehicle he is working on. He didn’t answer my question and I haven’t heard from him at all. Stay clear of this dealership.
Service - Jessica G.
Our vehicle was there for THREE weeks. We would call to ask about progress and several times we got an answer of 'we don't have any record of your vehicle being here.' Then we would get a call back later in the day to tell us that they were waiting on the mechanic or ordering a part. On Friday, September 29th we called to ask about the status of our vehicle. We again got the response that they had no record of our vehicle being in the shop. We were told Mike would have to call us back. We made plans to get a car dolly and tow our vehicle to another dealer because we had no confidence that our vehicle would ever be fixed. Then about 4:30 that afternoon Mike called back to tell us that our vehicle was fixed and ready to be picked up. We understand that the service department was very busy but there was not an excuse for 'having no record of our vehicle'. We are looking to purchase a new vehicle and we had considered looking at Beckman Motors, but that will no longer be a consideration.
I purchased a 2012 Chevy Malibu (37,126 miles) from LANG... - howcantheysleep
I purchased a 2012 Chevy Malibu (37,126 miles) from LANG CHEVROLET in PAOLA KS.
I told them (my mistake) that I had $4000.00 to put “down” on the purchase. At the “signing” of the contract we discussed GAP insurance. I had agreed on the $700.00 price of that. When the contract was placed in front of me there was a $2,265.00 service contract in addition to the GAP insurance. TOTAL: $2,965.00. I immediately asked about that since NOTHING had been discussed to me prior to me seeing this on the contract (is that sneaky tactic even legal?). FIRST CLUE of their kind of SERVICE! I was told by “Judy” (woman writing my contract) that this was a “bumper to bumper warranty and it is very important to get when you are buying a car that the “Factory Warranty” was out on”. I looked at my friend and asked if it was something they thought I needed. It seemed to be harshly added to a contract without any information. Miss “J” then turned around and showed me a bill of HERS from LANG CHEVROLET on her 2013 Chevy Cruze. She had the same warranty and it paid $800.00 to fix her car. The date was not recent and even then I thought “why would her car need such an expensive ‘fix’ that new and she works for the dealer?” Yet, at that moment I thought I would not have that kind of money so maybe this is necessary. I asked what all it covered. I got the “Bumper to Bumper” answer again. Before leaving with my new purchase I mentioned that the inside of the car was very very dirty and I wanted to leave it to be cleaned. I was given an “WE OWE YOU” coupon of sorts that states they are to DETAIL my car, Replace a piece of TRIM around my seat belt harness, and a free oil change. (The car was a CERTIFIED PRE-OWNED car so they were to do that kind of maintenance). I took my car back in 3 days to have it detailed. They had the car for 3 hours. When I pulled up it looked a little cleaner(washed?) although there were still bugs on the windshield, but the interior still had a spill across the dash and between the seats the shifter was still sticky. NOTHING had been done. SECOND CLUE of the SERVICE!! My friend was with me again and was furious. I talked him down and kindly left with my car asking about my “trim”, I was promised it was on order. After getting home and checking my mail I had my “Service Contract” in the mail. 15 pages of what it did not cover. I also noticed I had 60 days to cancel the contract. I called to cancel. Explaining why I did not want it, even stating at the time that it felt weird to me that no one discussed it with me prior to having it on the contract. She said, “I only put down what I am told to put down by the sales team” I was assured again that it was needed by the sales manager Joe and by Judy that it was a bumper to bumper and if I wanted a brochure of what it DID cover she could mail me one. Really? You have one and NEVER ONCE did I see it before you put it on my contract? THIRD CLUE of the service!! I asked her to please send it. I received the brochure in the mail 2 days later. It did state that I had what was called a WRAP insurance and it covered a great deal. I felt better. Still trying to be positive. 3 days later (driving) on the way to work at 4 a.m. (45 degrees) after turning on my rear defrost my back window blew up! Glass hit me on the back of the head. I was very frightened. This was Oct. 18, 2013. I called LANG CHEVROLET at 8 a.m. and they gave me to the Service dept. and he said he could fix my window for $350 dollars. I said I have a service contract and he said this would not be covered. I asked “why not, it happened when I turned on my rear defrost, I think it might be in my the heater??” He said it was in insurance thing and could not help me other than fixing my car for $350.00. I later called and talked to the OWNER MR LANG and he said he wasn’t going to fix the window because it was a “IMACT BREAK” and when I asked what that was he said “you wrecked your car”. I told him I did not have a wreck, then he said “then something hit your windshield with something”. This AFTER I had asked the service department to look at my car to see WHY it happened. I hung up called back and asked to cancel the warranty and get my $2,265.00 back. I was told that they applied that to my LOAN and I could not get it back. I was then sent to talk to MR LANG and he yelled at me asking if I “what do you want?? Me to pay for you WINDOW??” and I said I wanted him to look at my car to see why it happened. He snottly said to “bring it in then”. I hung up and decided to call back and have my money refunded for the warranty. They again refused. I demanded to have it canceled!! I got a letter today FROM VEHICLE ONE stating it was cancelled on Oct. 21. I have not received payment and looking at my note it is still there. I am paying interest on this warranty when I GAVE THEM $4000.00 ON THE DAY I bought that car. The sales man was nice when he was lying to me though. I actually told him several times how nice he was. THEY STILL HAVE MY MONEY!! I HAVE NO SERVICE CONTRACT.
I am looking into the legal aspects of how to get them to be fair but I did sign that stupid thing even when I felt like I NEEDED a SHOWER Afterwards. I have my friend who can state that the "service contract" was on the contract before it was discussed with me but they have 'all of them" and they are so good at lying. I will still try, but mostly felt I needed to help anyone else from making a mistake and believing in the "kindness" they seem to give.
SLEAZY CREW all the way around. I have so much more. To say. NO TRIM piece was ever ordered. I could go on and on and on…
If you read this and would like to get more information, please respond to this post! I am being FULLY HONEST here. I am writing other posts elsewhere. I hope this helps someone else!!!!
We got what we wanted most. - christopher benson
We got the best service from Roberts Chevrolet Buick. We first went in looking for an Enclave and realized the Encore was our best option. They saved us a ton of money and got us the exact car we wanted immediately.
Robert Brogden Buick GMC
Finance Service Manager
Financial Services Manager