A good experience - dodgecar
I had made a call to the dealership saying which car I was interested in. When I got there it was sitting in front so I could look it over. I was greeted by Nick Williams, who quickly helped us with information about the car. Nick answered all our questions about cost and purchase procedures. He informed us about lifetime warranty on the drivetrain. We are glad we dealt with Lawrence Kia and would do it again.
Convenient, Friendly and Fast - coolray57
My husband made an appointment by phone the day before because Bob Sight Kia sent us an email with an oil change coupon. We have closer service options but we have always had a great experience with the service there at Bob Sight Kia. I was there a little early and they took me right in and made me feel comfortable. It took less than an hour and I was on my way. I love my Kia Soul and my dealer. Donna
Sales Department Awesome/Service Department HORRIBLE - Tamra Smith
I bought my "certified" used car on February 20, 2018. I was sold on Kia because I had a 2008 Kia Spectra and it was a wonderful car, but had 200,000 miles on it and wanted something that I knew I could depend on, that was the reason for the purchase. The first thing I noticed when I got home with this car that I was assured was thoroughly inspected was skittles stuck to the door and in the door pocket and someones personal information in plain sight in the front door pocket. on it and wanted something that I knew I could depend on, that was the reason for the purchase. When I bought the car the low tire light was on, the dealership told me it was just because of the cold weather and would go off upon warming up. It never did go off. So woke up the next morning and my new "reliable" car wouldn't start, and the tire light was still on after being in a heated garage all night. So called the dealership they sent someone to jump start the car and then took it to the service department. They kept my car for 2 days and gave me a loaner. Picked up my car they said they had to patch a tire, and didn't know why it didn't start, but gave me the car back. When I go into the car the windshield had a crack in it. I picked it up late so called the dealership service department the next morning and they basically said that was my problem, I had to then go to the Sales Manager and he got it fixed. I always told him the tire light was back on. So AGAIN after still not evening owning the car 1 week I had it back in the dealership where they kept it for 4 days. So now Monday evening go to get my car, the service manager again tries to tell me that the tire light was because of the weather, again didn't believe him, but he said they solved the problem and the tire light was off. I got into my car and again the tire light was on so the service manager came out and looked at it and noticed that some patch they had done wasn't working and had to replace it, this is minutes after they just told me they thoroughly looked through the car. So ok, have the car for about a month and go to get in the car and the door handle comes off in my hand. So call service make an appt, miss work again, go to the dealership. Sit in the lobby waiting an hour for them to tell me that I would have to come back because they had to paint the replacement handle again acting like he was doing me a favor by even replacing that handle and would not give me a loaner, even though with bad knees I was having to get in through the passenger door. I went up and talked to the sales manager and he had no problem getting me a loaner car until my car was ready. I then took my keys back to service and miraculously he said he would put a temp handle on my car until the other was painted. I don't know why I had to go to the trouble of talking to the sales manager for the service manager to do what was right. Unfortunately for the sales department, because they have been decent, I would never recommend this dealership to anyone. It has been a horrible experience and now I am sorry I ever bought this car. Not the exciting, fun experience it should be. So incredibly disappointed.
Oil change service was quick I was in and out in 30 minutes. - Maurice L Roberts
I was able to make an appointment for my 1st oil change which was free because I just purchased the kia soul, so that made it even better. Service team was polite and professional.
Horrible - Gdsd7474
Went to buy a used kia.the car needed a new bumper it took almost a month to fix the bumper no communication with the dealers that was rude when trying to ask about the car told them about a tire that needed fixed also. Finally got the car tire still not fixed I wouldn't recommend this place I would go to Olathe Kia