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Our frustrations with purchase of new Lincoln - Big Red
We special ordered a new Lincoln continental in Dec 2018 and did not get our new car until May 22nd. It wasn't really the dealer's fault, Lincoln factory kept making excuses (different one every 2 weeks) and is still doing so as far as I know. We located one in a nearby town that matched our order and asked Dick Edwards to try to get it for us as we were out of patience. Our sales person, Krystal Baldwin, had exhausted all she know how to do to expedite the factory. The Gen Manager, Tanice Edwards, got involved and we had our car a couple of days later. We've dealt with Dick Edwards for over 15 years and have always been pleased with them, specially their service department, and would give them 5 stars if it weren't for the ridiculous length of time required to get our car.
Top Reviewed Specialists At This Dealership
Good diesel mechanic - RanchKing
Manager of service department is knowledgeable,
patient and friendly to work with .
Diesel mechanic found issue with truck and
completed repairs in a timely manner.
Mediocre Customer Service - CHRISTIEMULL
The rep did not know about a problem even though it was listed as a concern on the email and on the night drop off envelope.
Computer reboot - LincolnMkX
Mike Dyster provided excellent customer service for my Lincoln computer issues. He is very friendly and professional in his job! He could not have worked harder to get my issue fixed in a timely manner!
Awesome dealer - Chris B.
I came from out of state to buy a truck from them. They facilitated the whole process. They gave me an amazing trade value, and an awesome price on the truck I bought. Adam took great care of me and followed through with all of the small details. While I did my paperwork, he switched the license plates, filled it up with a full tank, put floor mats in it, and moved all of my paperwork over to the new truck. I felt like they made me their priority. And for that reason I will be returning. It is worth the trip.
Excellent Customer Service - Shari
Bob (Service Manager) Eric( Service Advisor) & Pete (Mechanic) made sure my car was repaired and it was completed before the estimated time frame. They are pro-active in making sure that my car is kept at the best condition possible so I don't have any unexpected problems. It is a pleasure to deal with the sales force and service department - they are the best in KC. I highly recommend this dealership if you are looking for a car or need your car repaired. I won't go anywhere else.
Electric fuse issue - Robert
I came into the dealership with a issue with my headlights. They went above and beyond to go out of their way to help me. They did not have the part but went to their lot to find the piece I needed. Much appreciation on their kind service and willingness to help
Sun roof leak, they said it was something else, charged $108 - rljake47
Sun roof leak, they said it was something else, charged me $108.00 to replace what they said was leaking, 2 days later, more rain, and again I have 3 inches of water in my back floorboard...What they fixed apparently wasn't the problem.....maybe they should listen to the owner....Appointment number 2 is on 22 May again, to fix the leak??????
Avoid this place. - jimcootsj
I do not trust anyone at this company, Anderson KIA either.
We have bought 3 vehicles from them in the past, and every time, something is messed up. The latest is a used Jeep Laredo. we bought it in January. The salesman (JJ) said there was a 60 day 3000 mile warranty on anything that goes wrong. February, check engine light comes on and eco mode does not work. Took it in to their shop. $115 to look at it, another $267 to fix it. not covered in warranty. I called the salesman (JJ) and he blew smoke up my a$$ while back peddling. He said he would look into it but he never gives warranty on used cars. Of course he never got back to us. Next day, wife is driving home from work and top speed tached out was 35 MPH. She shifted it to neutral and back to drive and it shifted properly.
I own a 1997 Mazda 626, purchased new, have always gone... - cbright
I own a 1997 Mazda 626, purchased new, have always gone to either Blue Ridge Mazda or the Independence Mazda dealer for repairs, mainteance etc., however have gone to Independence Mazda predominently. On August 2, 2004, I visted the Independence Mazda dealership, because the engine light came on, took it in, they did a diagnostic test and advised me that the car needed a purge valve, the service advisor JW told me they needed to order the part and would call me when it came in. I paid $79.95 on 8/2 for the diagnostic test and left. On the evening of 8/8/04, I had a message from Independence Mazda advising me that the part was in, so I took my car in the next morning to have the part put on my car, paid $106 and left, the next month the engine light came on again, I called and made an appointment to bring the car back, however the light went off and I was told that will happen sometimes air etc will cause the light to come on and as long as the car drove the same, no need to bring it in, so I didn't. On December 17, 2004, I heard a noise and the car started to aggitatate when it came to a complete stop, as if it would cut off, same thing it was doing on August 2 and again the engine light came on. I immediately contacted Independence Mazda Friday morning the 17th of Dec. and made an appointment to bring the car in at 11:00 on Saturday, Dec. 18th and was told that I needed an evaporated purge valve, I advised Charles Cupp that the part he mentioned sounded familiar, however I didn't have my receipts with me at the time and asked if he could check to see what was done to the car on 8/2 and 8/9/04 and asked if the car had more than 1 purge valve and how often the part should last, he pulled my file and told me that I had a check valve put on, on 8/9/04, I asked if this was the same as a purge valve and was told no, but I insisted that the purge valve sounded familar and I knew that was what was fixed back in August, but without proof at the time, I paid the $79.95 diagnostic charge again and was told the part was being ordered and was told by Charles that he could not guarantee me that the car would not stop on me, I told him I had to chance it, because I need my car, to get back and forth to work and had appointments that weekend. I left went home and located all paperwork reciepts for my car and located the receipt from Aug. 2 and Aug. 8th contacted Charles at the dealership and advised him that my paperwork showed that an evaporate purge valve was ordered on the 2nd of August and I received a call from Mazda on the 8th to have the part put on, so why did he show that a check valve was put on Aug. 8th when I was told that a purge valve was being put on, he told me he didn't know and couldn't help me, so I asked for his supervisior and was told by Charles no supervisor was in and I had to wait and call back on the following Monday, meanwhile I have no reliable transportation and am having to ask people for rides. I have tried calling Jim Hinden several times this morning and have been unsuccessful. I have been robbed and inconvenience by this dealership, they placed a part on my car that it obviously didn't need, charged me for it and have charged me again for another diagnostic test that showed the same results as on Aug. 2nd, and still I have nothing to drive and have had to cancel appointments scheduled months in advance.
Love this place! - Kansasgirl
I came in to buy a car for my teenager. I wanted a used car and I didn't want to spend too much. Abraham hooked me up and we got the perfect car at the perfect price.
Laird Noller Automotive
Dick Edwards Auto Plaza
Laird Noller Lincoln Mazda Hyundai
General Sales Manager