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Derick is a great salesman! He helped me through the... - ashlielanghorst
Derick is a great salesman! He helped me through the process of purchasing my first jeep! And answered all of my first time buyers questions. I recommend them to anyone 100 percent!
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Chad was great and easy to work with. He was friendly... - Harper
Chad was great and easy to work with. He was friendly and worked to get us a great price. I would definitely buy from him again in the future.
I had the best car buying experience working with Tricia... - Michaelco8815
I had the best car buying experience working with Tricia Archibald. She was very friendly and answered all my questions I had about the Jeep Grand Cherokee I was looking at and ended up buying. I never felt pressured and they gave me a great deal on my trade in. I highly recommended Tricia Archibald and Davis Moore Jeep when purchasing your next vehicle.
I have bought 3 cars from them within the last year. They... - t.iverson
I have bought 3 cars from them within the last year. They have a New Management team that I feel is going above and beyond to change this dealership reputation!!!!
Very disappointed. 1st experience fine. 2nd experience... - Bb
Very disappointed. 1st experience fine. 2nd experience told they dont do oil changes for walk ins on saturday but they do. 3rd experience look at door lock but no part to fix it and took 6 hours. 4th experience no call back to let me know when the part came in. 5th experience took the car back for warranty door lock and they said it would be 2 hours became an 24 hour job. 6th experience Anytime I called waited on hold for 20 plus minutes to figure out if the car was done or when I should pick it up. Would never recommend.
Don't bother making an appointment for service. - Colok9
All I needed was an oil change and tire rotation.
I made an appointment online with the service manager several days ahead who confirmed my appointment for 9am Saturday. I arrived at the dealer at about ten minutes before 9. I didn't want to be late because I had so many other things to do that day after I got my service done. I ended up sitting in the showroom talking to a very nice salesman about the new Jeep Gladiator Pickup that was not yet at the dealers to view. I looked down at my phone to check the time and realized that it was 10:45. So I excused myself and went back into the service department thinking that surely they would be done by now. To my surprise they hadn't even started yet. I was not happy when I found out that there was still one or two vehicles in front of mine still needing service. I thought to myself, why did I even bother making an appointment?
When they finally got done with my vehicle at 12:05 they tried to charge me over $80 even though I had given them a coupon for $24 when I first arrived. Okay so that took another 15 minutes to sort out but they did end up excepting my coupon and sent me on my way. At that time it was about 12:30 and so many of the things that I wanted to do that day I didn't have the time to do anymore. I felt like my whole day was wasted at the dealer trying to get a simple oil change done.
Thank you so much Allen Samuels for wasting 3 and half hours of my time on a job that I had an appointment for that should have only taken about 20-30 minutes.
The reasons I will not buy from Joe Self BMW - Rhonda Wills
I leased a BMW 328i from Joe Self about 8 years ago. I had a continuing problem with the seat belt extender - the seat belt snapped off the extender every time I got in the car and tried to buckle the driver's seat belt. I went back to the dealership time after time (all while the car was under warranty) and the service department told me that it was a design defect that BMW was aware of. The seat belt extender was replaced several times - it worked for a few weeks, then the seat belt began to snap off the extender. The last time I took the car in to be fixed, the service manager told me that it was as good as it was going to get and they would not repair the car again. When the lease expired, I turned the car in and explained that I was very disappointed in the service and response. The manager I talked to at that time was very cold. I next bought a Mini from a Kansas City dealer, and then a BMW X3i from the Kansas City dealership, solely because of my bad customer service experience at Joe Self. When I recently got notice that my BMW was due for yearly service, I called Joe Self BMW dealership since I live in Wichita and asked for an appointment for service. I have to assume that Joe Self BMW is reimbursed by BMW for annual maintenance and Joe Self is not doing the annual maintenance out of the goodness of its heart. I asked for a loaner car since that is one of the advertised "perks" of Joe Self. I was abruptly told that at the direction of Mr. Self, that the dealership would not provide loaner cars to those BMW owners who did not purchase the car from dealership. I love the cars, but the dealership leaves a lot to be desired and will certainly not get my business in the future. Cannot recommend this dealership to anyone.
Great customer service - jeep # 5
Lou was a great salesperson to work with. He got exactly the car we were looking for and then spent time going over all the details with us. Kranz Family is really wonderful for purchasing a car
General Sales Manager