Service visit - mydreamcar
Awesome as always.What else can I say. Chuck and Michelle are simple amazing people. I was somewhat confused with the body shop on my quote for the windshield replacement. She was more worried if I was paying cash or Insurance. I simply wanted to know what the quote to get it fixed was.
Top Reviewed Service Specialists At This Dealership
Good experience - Freeloader
Because it is honest we purchased a used gmc Acadia which seems to be in excellent condition and was clean and had been serviced by your people we were so very happy with the service
Service Department - postaldee
I can't believe that I had to have an argument about whether or not my car had been washed even though you could clearly see that someone had wiped part of the car with a dry cloth and dust and dirt was still obviously there. I left with the car in that condition because I couldn't believe I even needed to mention it more than once! All the guy had to do was LOOK at the car and see that it clearly wasn't washed. However, I was much more concerned that my tires were not set to the proper psi. I drive a Cadillac ATS4. The front tires recommend 32 and the rear 35. I checked it on my app before arriving and brought it to the gentleman's attention. He checked the driver's door insert then set all four times to 32! If you can't even set the tires to the correct pressure then how do I know you've even bothered to do any of the other things you say you've done? My child drives my car! I am so angry right now. This was my 2nd car purchase from your dealership and I've had all my maintenance done there too. The level of service has really dropped off over the past 2 years. I also wonder how many cars you send out the door with incorrect tire pressure? Correct pressure helps extend the life of tires, helps maximize fuel efficiency and can be the cause of traffic accidents. I trusted you with my family and you let me down.
My van was daamaged by your car wash. - daveb
The day before I took my van in to be serviced I washed it and cleaned it. After I got it home I noticed water marks over several areas. I also noticed two small dents and a small scratch on the back of the van. This must have been caused by your car wash. They weren't there when I took the van in.
My question is will you repair the damage caused by your car wash. I also think you should ask if I want the car washed.
Subpar and ignorant service advisor - wolfrunner09
Had my car serviced for some warranty work and they wouldn't do it under that. I finally gave in and paid it and contacted American Honda afterwards. After 2 weeks, American Honda refunded me what I paid twice the amount for the inconvenience.
The reason they denied my warranty work was because I called my car a "Race Car'. The service advisor claimed that my stock 20 inch wheels were aftermarket because of it is "souped up civic".
Sounds to me that this dealership needs to spend some time on educating the employees on what cars Honda actually offers. I considered buying a new car from this place again, but this was the final straw. I wouldn't recommend anyone to buy a new car from this place no matter how good the price is.
BMW has the worst service department we have ever... - JReichenberger
BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again.
When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!!
Holm Automotive Center Inc