Professional and friendly - Marcia K
Ken arranged the purchase of the used Mazda. Paperwork was processed quickly and efficiently. Staff was friendly and pleasant to deal with. Thank you for your kindness.
they lied to me and it risked my families lives - michelle Danielson
So i was not going to bash this place i thought i could let it go, but today something happened and it was like i need to say something. I will start from the begining: went to walmart to replace battery, they broke my terminal. I was planing a drive round trip to flordia for the 4th of July so I figured i would take care of everything at once. I went to Anderson auto on Yankee Hill road. I told them I had a list for them to do. "no problem" ok so I need terminal replaced that walmart broke, my air conditioning is not blowing cold in the back by kids and i hear a clicking noise it has to be the blend door or mo door needs replaced. i said im going to drive to Florida in the summer with small kids and i need a tune up, check if the spare tire is ok and the tire preassure on all tires is at 35, and check all my belts and hoses.He listens, sure no problem then starts typing, had not written anything down prior. so a week later i go pick up suv my bill is $1800. everything is in working order they replaced drive train belt, battery terminal connection, i had a leak some where in coolant line and they replaced a hose, i was told engine plugs are good, tires and spare are good, and they did a refresh on air conditioner and put in dye and to come back in a week. i said what about the clicking oh we didn't hear anything:/ So i drive it to and from work and run the a/c a bit and feel the back after like a day it was hot again but freezing in front, i hear the dam clicking.i bring it in after a week now they too hear the clicking, and i said are you sure my tires are good the front looks lower.turns out there was a nail they missed so they plug it no charge, once again and the spare is good right? YES its good.....so my a/c needs a blend door or modoor right? "well it has a small leak in compressor and it will be another $1000!" WHAT! no it can have its tiny tiny seepage it probally had for years, its cold in front not in back, its the dam blend door or mo door thats clicking because it has a broken gear! "well we have a sytem of how we fix the a/c and we have to go through all the steps"...fustrated i took pic prior to that visit so they can look up blend door and modoor part and fix it my self! now there selling me xxxx i dont need and not addressing the problem. so i fix it and a/c is great! HERES WHERE IS GETS MORE MESSED UP. Driving down to florida my engine light made sound and blinks 3 times we freak out.but light is off.we'll call when we get there and then were told its nothing to worry about probally a fluke since light is off. ok, we enjoy our visit with familY 10 days later start the drive home :( so just as i cross Florida / georgia line, it was dark we got a late start, the truck looses power and engine violently starts to shake, were almost killed by a semi truck who barly had time to manuver around us! then we pull off at 1st exit and limp it into a gas station. there was a shady xxx garage that opened in AM, and a disgusting dive motel. i had to clean room for a hr b4 i could bring kids in, it was that or sleep in truck with me husband 7yr old 3 yr old and 1 yr old.so in the AM he clears engine light. he wasnt sure the problem, but that would get us on our way to make it to a more reputable garage. charged $50 bucks for that and another $65 at nasty buggy motel. So one our way AGAIN we made it two hours b4 it lost power and started shaking again! luckily god was looking out because there was a ford dealership and a hampton at the next exit. by now its friday afternoon we limp it in and he hooks it up, immediatly 4 plugs were blown!i said why wouldn't a tune up catch that? well they didn't do a tune up! i start crying as i expained i paid almost $2000 and everything should be done and could we get that in writting! as soon as he realized it was another dealership he said they couldn't do that and became extreemly rude! and no guys can fix it till monday morning! we were stranded! had to spend about $300 at hotel, not including meals etc. and another about $650 to fix something that i thought was already taken care of! or at the very least inspected and given the ok. My husband is fourious im crying and he calls AndersonAuto and guy admits over phone they did not do the tune up. so now its our word against ours weather or not the liars even bothered to check!we call our lawyer friend and sadly its our word against theirs nothing can be proven and we have to eat the cost. icening on cake the rude guy at perry ford spelled my husbands last name wrong, im even more mad its like it was on purpose! i tryed to let it go, i didnt bash them online or anything, they refused to even reimburse us the work that they missed! i will never go there again!ugh then today i go to replace tires, sams had a sale. i replace all my tires and tell them take off the spare i wanna see it (its bolted under vehical) then i see my spare... that was told was good by Anderson Auto...it was form 2002!!! my truck is a 2003!!! it had a spot that looked like dry rot! it was cracked and compramised everywhere! and i took pics and replaced it. i tried to let this go.. but its like it brought back all that anger! Anderson Auto are liars, they will sell you services you do not need, and over look things you tell them repeatedly that need done and paid them to do! they didnt care that me and my family almost died by them not checking for the tune up i speciffacly told them to do!! refused to remberse me, and not even a dam apology!!! then to see the spare that was given the all good from them ...im disgusted and lost for words. we put our lives and our kids lives in the trust of a vehical...then when you bring it in to be serviced, at a dealership no less! i thought i was doing the right thing to prevent these things and they probally did not do this purposley, but they did not apologize or take responsibility for there mistakes which almost cost us our lives!!! its not even about the money. we could have beed killed because of their over sights and they didn't even care. DO NOT TRUST THEM, TAKE YOUR MONEY SOME WHERE ELSE!!!
terrible attempted purchase experience - SUVshopping
I have never been so shocked by a car buying experience. The salesman did not even try to negotiate the price. I made an offer. He countered only $400 below list price. I countered coming up $1000 from my offer price. He asked what I based my proposed price on, I advised him Edmund's. To which he responded telling me that "nobody" uses Edmund's. He left the desk for a while and then came back stating its clear our numbers are not close. He then stood up and escorted me out the door. I was basically kicked out rather than they spend anytime with me. The sales man spent approximately 10 minutes on the "Deal". Most of which was him simply standing at the counter talking to another sales person.