Internet sale - Tubagod
Great communication and help when purchasing from out of state. Easy to work with and was worth the trip to save money. Would do again.
Top Reviewed Specialists At This Dealership
Easy sale - ETEDESCO7
All the guys were friendly and knowledgeable. Helped me out of my lease and into an Ecosport which I absolutely love!!!! I will recommend from now on.
Outstanding Customer Service! - Whiskey910
I can't begin to describe how happy I am with the level of customer service I received from Bill, my Sales rep & Cory, the finance manger! I am in the military in KS and when I inquired about the F-250 online, Bill immediately reached out, got some info from me and due to me being 4 hours away, was able to get me a very fair, honest appraisal with the pictures I sent him of my trade in. Him and his manager negotiated a very fair price and had everything ready for me when my wife and I showed up today as well. Cory was outstanding and down to earth and made all the paperwork seamless and super easy. All in all, I was in and out of the dealership in 60 minutes....including a 20 minute test drive!
I highly recommend the drive to this dealership! They will treat you right, shoot you straight and bend over backwards to help you out! I will defiantly go back to them for future vehicle purchases if I am at all able to!
Professional sales and service - Rodney Rogers
We purchased our Lincoln from here. Thomas was excellent as our salesman. He wasn't pushy, he answered all our questions. I purposely took my time to purch, they didn't harass us to buy. They searched for all possible rebates and discounts. It was nice for a change to feel like you got a good buy on a vehicle and not feel ripped off. I highly recommend this dealership.
Purchase of 2016 F350 - LbSchafer
We had a wonderful experience working with Hawkeye Ford on our recent trade. Mike was super knowledgeable and great to work with, answered all our questions and was prompt on answering questions. We will definitely use them in the future again!
Great speedy service - Boris
reccently purchased a used car from larson motors (sales staff was pleasent and helpful) called in to have a service appointment set up and was scheduled no problem, lounge area was comfortable and had a nice chat with my sales rep and my car was out in no time.
One fantastic delership - Glenn
Thanks to Curt, Gavin, Jeff and Chase for the very great welcoming to the dealership and some of the best hassle free customer service I have ever had.. I drove over 500 miles to buy a used truck from these guys and it was worth ever mile.. What a great crew!
Fast Friendly Service - Chester2
We drove from the Top of TEXAS to Anderson Ford in Grand Island Nebraska to purchase our Jeep Commander Limited. We are Extremely pleased with Everyone's help there. No one minded staying late on a Friday evening even despite winter storm Carter that was coming in quickly. I Highly recommend ANDERSON FORD IN GRAND ISLAND NEBRASKA TO EVERYONE. Thank ya'll again for everything.
Great service - Jack's ford
Gene Steffy Ford, LLC has a great service manager who knows you when you come in for service. He is knowledge and always fair and trustworthy . Dave Thompson will always keep me coming back.
Awesome!! - Nick
Brandon Johnson helped with everything and was awesome!!! The financing guy was very helpful also.
Diers Ford in Nebraska is the best very friendly and helpful!!
Poor Communication/Service from Baxter Service Department - Does Good Service Exist?
I purchased a new 2012 Ford Escape from Baxter Ford on West Dodge in Omaha, Nebraska in 2013. In January 2018, I received a recall notification from Ford Motor Company concerning the fuel delivery module that needed to be replaced. I made two trips to Baxter in January and was told by Tony, the service manager, both times, that the recall parts were still not available. An appointment was scheduled to repair the recall problem toward the end of January. I arrived for the appointment and was told once again that the parts were not available. I was informed that I would be notified of a future appointment once the parts arrived. I continued to check-in with Baxter on several occasions. Each time I was told that when the parts arrived, my name would pop-up and a recall repair appointment would be made and all would be resolved. During this lengthy waiting period I received correspondence by mail from Ford Motor Company as to why the recall repair had not been completed. I responded to the letter with a phone call to Ford and explained the problems I had been having in getting the recall repair resolved. During the phone call, I was placed on hold, and the Ford representative contacted the Baxter service department manager. The representative informed me that after speaking with Baxter, I would soon be contacted by them to resolve the recall problem. After several months of receiving no contact whatsoever from Baxter, I'm still driving my Ford that needs to be repaired for safe driving. Here it is December 2018 and still nothing from Baxter. Unfortunately, I will now have to locate another dealer who hopefully can make the important recall repair. Furthermore... on one occasion this past summer, while getting an oil change at Baxter, I was told there was a nail in my rear tire and it needed to be repaired. Since I have free flat repair at Discount Tire, I took the car there to have the tire checked. After closely inspecting all tires, they did not find any nails or problems, and to this day I've not had a flat. On one other occasion, about a year ago, I took our vehicle to Baxter to get an oil change. They informed me that I needed a new battery. I took our Escape to Interstate Battery and the battery tested good. I drove the SUV for approximately a year and a half before needing to replace the battery. I have decided to buy a new Ford vehicle in 2019. I can promise you, it will not be at Baxter!
Best buying experience - Review1
Awesome customer service from everyone on the Jacobs team. I drove 900 miles round trip to do business with them, I wouldn’t hesitate to do it again tomorrow. They initially earned my business with great pricing and friendly sales staff. However the buying experience got even better once I arrived at the dealership and finalized my purchase. class act all around, I will be back for my next purchase!
Service manager acted like a child. - Lane
I had my 2013 Escape towed there for troubleshooting and the shop said I needed a new engine. Seriously, Ford can’t make an engine that won’t last longer than 75,000 miles? The service manager was nice on the phone and said I could leave it there for as long as I needed to. He called back a few days later and said that he was going to have it towed to impound if I didn’t move it in a couple of days. I hired a tow truck to get it the next day but he could not tow it because Woodhouse Ford has it blocked in. I called the service manager and the dealership location manager and they were both big jerks about it. No one offered any apologies to me or the tow truck driver. They were mad because I refused to pay the $4500 to have them fix it. Stay away! Go to McMullen Ford or Baxter Ford.
They charged me $150-ish to tell me that I needed a motor. What I wanted to know was what was wrong with the motor. Duh!
Great customer service - Crazy granny
I would like to thank Nathan H, he went above and beyond to make sure I was happy with my used vehicle. He made sure I knew how to operate the technology area of my Escape, he was very kind and patient. Excellent customer service!!!!!
Follow up - Deal99
So far no follow up and quality control of demo truck. I pick up the truck no washer fluid the truck only has 36% left for a oil change. I am from the older generation so computer programming not my strong suit thank God my daughter is the training Ford pass not very good. I now have had the truck for couple weeks the fit and finish is not the best has a small dent in the hood from underneath the ford embel is coming off.
Service stinks - Nells
I came in with two service needs. I was told a price for the services over the phone. When I arrive I was told it would be a little more than an hour. Three hours later they were done and costs were almost double what I was quoted. I will never visit Woodhouse in Blair ever.
Meyer no bull is nothing but Bull! - Sadcliff
We went to buy a 2013 Volkswagen golf from them and they also withheld that there was not a second key Fob and the entire time they gave us the runaround however my wife love the car so much we went ahead and bought it after we bought it I happened to look where the spare tire was and it was full of water I emailed the sales person Carlos back and ask him has the car been in a flood and he would not answer me and the key fob thing we had ask them during the pot buying process and they assured us that there was two keys however once we got the car they gave us one Fob and one key however you have to have a fob to get in the car we can’t do it with the key and they knew this The car was dirty they claim they were going to clean it up however they did not all they did was wipe off the windshield and left the rest of the car dirty these people are amazing they are the true meaning of a ‘shyster car salesman‘… And also we gave them a check for $1000 for the down payment they assured us that no mistakes would be made they would hold the check for one week and then cash it however they waited two days and cashed it they are very dishonest very dishonest people I would never buy a car from these people I wouldn’t ask my worst enemy to buy a car from these people ... yeah they’re friendly people there Grinning through their teeth as they’re ripping you off
Knows his vehicles - joanne
Ron was extremely knowledgeable about the vehicle we were looking to purchase. He explained all the bells and whistles available on our new Ford F150. He encouraged us to taker out time when looking at various styles and options. He was friendly and easy to work with. We are very pleased with our new vehicle. Chris then followed up to make completing the process as painless as possible.
Just an awesome experience! - Judy73
We bought a used Ford Fiesta today and it was the BEST car buying experience we have ever had! Curtis Underwood listened to us, explained all the cars we looked at thoroughly. He was professional, but also personable and very knowledgable too. We plan to buy another vehicle in a year or two and will definately go back to Moses Motor Company and to Curtis! Everyone at the dealership was awesome, but it is so nice to have a salesman like Curtis, thanks for making this a great day!
My first time using this dealership for auto repair. ... - muskrat99
My first time using this dealership for auto repair.
1) The prices for service seem high. This is expected when using a dealer for auto service, but even with that mind, it still seemed high. Although I was contacted in advance about the cost of the bill.
2) In addition, after getting a ride to pick up the car, I find a note on the service ticket saying that a simple problem was found and not addressed. They offered to keep the car another day to address the secondary problem. I was NOT contacted to ask if I wanted this secondary problem fixed while they had the vehicle.
3) When I asked about the reasoning about this, I was told that it wouldn't have been any cheaper to try to share the labor costs. Totally disregarding the inconvience factor of losing your vehicle for an additional day, getting a ride to drop it off, or pick it up.
Beatrice Ford Lincoln
McMullen Ford- Council Bluffs