Heather Gaytan deserves a promotion! - Anon6801
As soon as I entered, I was greeted by Heather. I immediately felt like I could trust her.
I left with a new friend, and a new car!
Such a friendly staff. And made sure that I knew what was going on along the way.
Thanks so much!
Top Reviewed Specialists At This Dealership
Excellent service - Juj
Unparalleled professionalism, friendliness and competence. Thank you vet much. These qualities warrant my return in the future. Ford Co. must be proud of the dealership.
Professional sales and service - Rodney Rogers
We purchased our Lincoln from here. Thomas was excellent as our salesman. He wasn't pushy, he answered all our questions. I purposely took my time to purch, they didn't harass us to buy. They searched for all possible rebates and discounts. It was nice for a change to feel like you got a good buy on a vehicle and not feel ripped off. I highly recommend this dealership.
Great speedy service - Boris
reccently purchased a used car from larson motors (sales staff was pleasent and helpful) called in to have a service appointment set up and was scheduled no problem, lounge area was comfortable and had a nice chat with my sales rep and my car was out in no time.
One fantastic delership - Glenn
Thanks to Curt, Gavin, Jeff and Chase for the very great welcoming to the dealership and some of the best hassle free customer service I have ever had.. I drove over 500 miles to buy a used truck from these guys and it was worth ever mile.. What a great crew!
New truck - Stocker68801
Dakota and Clint were outstanding along with Jason
They even moved my seat covers to my new truck. Great attention to details . I would recommend Anderson Ford to anyone
Service - Cbescape
Service was quick and very affordable. Helpful with any questions we had. Very happy with the sales and service department since our purchase. Definitely recommend to anyone.
Good service - Carguy1994
Overall the company had very good service. I was a little upset when I got to the DMV and discovered that sales tax hadn't been included in my deal after I had mentioned it to both the finance manager and my sales rep. And when I called them about it they said we never talked about it. Other the. That it was really good. They got me in the vehicle I wanted for a price I could afford. And have been very helpful in their follow ups. Just be sure you clairfy everything before you leave.
Knows his vehicles - joanne
Ron was extremely knowledgeable about the vehicle we were looking to purchase. He explained all the bells and whistles available on our new Ford F150. He encouraged us to taker out time when looking at various styles and options. He was friendly and easy to work with. We are very pleased with our new vehicle. Chris then followed up to make completing the process as painless as possible.
Purchase of 2016 F350 - LbSchafer
We had a wonderful experience working with Hawkeye Ford on our recent trade. Mike was super knowledgeable and great to work with, answered all our questions and was prompt on answering questions. We will definitely use them in the future again!
new 2018 Ford F-150 XL - Dave
From the time I walked into the dealership until the time I left with my new F-150 XL, sales associates Don Hood and Kirk Carpenter were extremely helpful and accommodating. Excellent service and a great experience! Thank you Diers Ford!
Used Car Salesmen with the Woodhouse Name - Farsiwan
It's interesting that this particular dealership is able to have the Woodhouse name, especially when their actions reflect poorly on the entire Woodhouse family.
In one afternoon, all over the phone mind you, I conducted two purchases at two separate Woodhouse dealership. With Woodhouse Ford South, I spoke with Carl (sales rep) and Todd (finance manager). I explained to Todd how I wanted to set up the paperwork and what the final numbers were going to be ($77K). I hung up the phone, and called the Woodhouse Nissan in Millard. I spoke with the sales rep and the sales manager, and gave them the same parameters I gave the Plattsmouth location, but for a different vehicle ($46K). I called my bank and got two checks for the two different vehicles. The next day I drove up to Millard, signed some paperwork, and took them a check the very next day. Pretty easy and I more-or-less bought the vehicle over the phone without test driving it, or even seeing pictures. That is how much I trust the Woodhouse name. Off point, but since 2004 we have purchased 13 vehicles from Woodhouse. A year and a half ago we strayed and went to a different dealer, which was a big mistake...though looking back it, that dealer was much better than the Plattsmouth location.
At any rate, I finished up with the Millard location and called down to the Plattsmouth location to let them know I had their check in hand. Speaking with Todd again, I reiterated a few of the details (and I could tell I was not getting very much of his attention now that the sale was more-or-less final), and he said he would call us Saturday morning to sign all of the paperwork. Saturday afternoon we called because we still hadn't heard from them and the paperwork was not even ready. Irritating yes, but not worthy of this scathing review. So I called down to the Plattsmouth location on Monday and this is where the situation really took a turn for the worse. Apparently Todd and Carl don't know how to communicate with one another, and Todd is seemingly way too busy to care about the details. The check was about $15K less than what the dealership wanted to accept, so I began an investigatory-style inquiry as to how the numbers could be that far off in just a matter of days. In the end, Todd and Carl said that I never spoke with them for more than a few seconds on the phone, and I certainly didn't come to a "trade difference" agreement for the vehicle we were trading in.
In the end, in my opinion, these two gave us the old "used car salesman" technique. I came to a final agreement with them on the phone, and they put something different on the paperwork they had my wife sign. The good news, I still had not given them a check and no paperwork had been signed other than a simple sales order and the vehicle was coming from out-of-state. Once all of the dust settled and all riot acts had been read, my wife really wanted the vehicle so I had to go back to my bank for another $14K. That's right, the customer got fleeced by two "used car salesmen" bearing the Woodhouse name I trust so much. But it gets better.
My wife and I went in this morning to sign the paperwork, and yes... Todd had got it wrong again. At that point, we told them to fix it and we would sign it the next day when we picked up the vehicle. A few hours later I got a call from Todd and he said we needed to come in and sign the new paperwork because of inventory (yadda yadda yadda just a bunch of more lies and misinformation). Because only one person needed to sign the new paperwork, I beat feet over to Woodhouse to sign the paperwork so my wife could get her new vehicle. Can you believe it, Carl still didn't have all of the paperwork in order and was wanting to add another $500 to the final price. When I told them that was not going to work for me, Todd stated that is they way they were doing it and I could fight with Ford to get my rebate. You can probably guess, I left the dealership without signing the paperwork. Of course, Carl immediately called and yelled at me for being difficult...stating this was all my fault and my wife's fault. He had the audacity to say that NO ONE at Woodhouse was to blame for any of the mistakes thus far (to include the paperwork they prepared themselves, which was wrong).
I finally spoke with the overall Sales Manager, Dustin, and he gave a different story than Todd and Carl gave, so now I am wondering who to trust since all of them seem to have different stories every time I talk to them. Perhaps Dustin needs to hold morning meetings with his team and get on the same page for whatever misinformation they are going to give customers on that day so at least there is some consistency with their lies.
Overall, I can't tell you how disappointing this has been and how much this Plattsmouth location has tarnished the Woodhouse reputation with me. In fact, I am beyond appalled. I can honestly say I will never do business with the Plattsmouth location, and this has made me not want to trust Woodhouse in the sense of feeling comfortable that I can buy a vehicle over the phone, and get that exact vehicle for the exact price we agreed upon. Shame on Dustin for having these two used car salesmen on his team. The three of them managed to break a trust that Woodhouse has had for the last 14-years.
My wife really wanted that exact vehicle, so I begrudgingly signed the check from the bank. However, Woodhouse Ford South has lost a customer for life. As for the Woodhouse Family... I suggest you hold a training session at that location. Their use car salesmanship has tarnished your good name and, in the future, if I choose to do business with Woodhouse, I will do it in person and be apprehensive the entire time. That saddens me, it really does. I felt proud of the fact that I could call a sales rep, get the vehicle I want, and then pick it up the next day worry-free. I guess long gone are those days.
terrible experience, held my car hostage - terrible anderson ford
Brought my car in to fix the AC, they found other problems and kept it for more than a week and refused to give me a rental or loaner car even though my extended warranty says that I am guaranteed one. this is the most incompetent dealership i have ever been to.
Great customer service - Pony car GT 1
Own 3 fords, 2006, 2016 Explorer and a 2006 Mustang GT.
Took the 2006 Explorer in for the Works oil change, very friendly service, explained everything.
Air filter needed replacement (show the old one very dirty)
Very happy customer....
Be wary - springbeans185
I had my husband stop by after work to look at a used vehicle that I had seen on their website. While he was there he briefly spoke with Tim. Since it was late in the day I decided that I would go test drive the next day. I contacted Tim before heading out and he said he would have the vehicle ready. When I walked in, he immediately wanted to start talking numbers. I eventually did get to finally see the vehicle and test drive. When we returned back he wanted to start talking numbers again, but I stated I did not feel comfortable making the purchasing decision without my husband. He kept asking me to call my husband (who drives a commercial vehicle, so he can't answer calls) to get an answer. I was getting ready to leave when he suggested we take the vehicle for the rest of the weekend so my husband and I could make a decision. I figured that would really give a me a sense on if I liked the vehicle or not. While we had it for the weekend they ran not only my credit, but my husbands (he wasn't even there!). I felt that was very sneaky and a betrayal of trust. I returned the vehicle as soon as I could Monday and just told him I wanted my vehicle back. I had since tried to contact Tim to inquire as to why they ran our credit, and how they could run my husbands credit without his permission. After waiting over 2 business days I have yet to receive a response.
Most Apathetic Bunch I've Ever Dealt With - sambethune
Saw a vehicle on Cars.com at their dealership that I was interested in and sent an inquiry to which I received no response. Sent two more directly through the deslership website..still no response. Called the dealership and was put on hold. Waited about 10 minutes and hung up. Finally received a curt response telling me the vehicle was still available. In my opinion these people are unfriendly, rude, and apparently don't care about selling to customers outside their immediate area. So much for small town hospitality. Avoid!
Can't be trusted - hbkmh
I purchased a 2016 vehicle from Meyer Automotive. After the sale was complete I found out there was no keyfob or second key with the vehicle. In all the years I have purchased a vehicle there has always been a second key and any newer model always came with a keyfob. For this particular model a keyfob is needed to unlock or the alarm will sound if you use only the key. I tried discussing this with my salesperson and with the person I was told was in charge and they refused to help resolve the issue. They either knew it did not have a keyfob and deliberately withheld this information during the negotiation or did not know enough about the vehicle they were selling. Either one should be unacceptable from a dealer. They claim "no bull" but that is exactly what you get. Any person buying a vehicle would have a reasonable expectation to receive a second key and keyfob for models that require it. I will never work with this organization again and recommend that no one else does either. Complete disregard for the customers best interest. They then wanted to charge me over $150 and make me drive back to them (over 75 miles) for a $50 fob that took less than 5 minutes for a local locksmith to program. Eventually they agreed to send me a second key and two fobs with a voucher to have them programmed for $50. Regardless it was not a good experience and highly doubtful one they have learned from. I fully see them doing the same thing in the future. I was also informed after purchase that the vehicle may have been a repo meaning they more than likely got it through auction and made a lot of money on it yet wanted to hassle me for the keyfob issue. I also asked to speak with the owner on three separate occasions and was never allowed that opportunity. Meaning either the owner condones this type of behavior or is oblivious to it and neither of those are acceptable as well. I have grown to hate even looking at my vehicle because it reminds me of this experience and hope to sell it as soon as possible.
My first time using this dealership for auto repair. ... - muskrat99
My first time using this dealership for auto repair.
1) The prices for service seem high. This is expected when using a dealer for auto service, but even with that mind, it still seemed high. Although I was contacted in advance about the cost of the bill.
2) In addition, after getting a ride to pick up the car, I find a note on the service ticket saying that a simple problem was found and not addressed. They offered to keep the car another day to address the secondary problem. I was NOT contacted to ask if I wanted this secondary problem fixed while they had the vehicle.
3) When I asked about the reasoning about this, I was told that it wouldn't have been any cheaper to try to share the labor costs. Totally disregarding the inconvience factor of losing your vehicle for an additional day, getting a ride to drop it off, or pick it up.
Beatrice Ford Lincoln