Great dealer, great staff, great customer service - Eric H.
We had a great experience purchasing our Lincoln MKX. Everyone goes above and beyond to make sure the car buying process is smooth. Contact with our sales person Heather Gaytan was fantastic. She helped us find exactly what we wanted and was friendly, professional and accomodating. Chris Chase helped with financing and he did a great job. I am most impressed with the customer service after the purchase. We highly recommend Beatrice Ford Lincoln
Top Reviewed Specialists At This Dealership
Nice job - Dlm31
I bought my car there and attempted to do the oil change by myself, but the location of the oil filter made it difficult. There service center was wonderful. Great price and didn't have to wait too long. It was a little longer than he said, but not too much longer.
Professional sales and service - Rodney Rogers
We purchased our Lincoln from here. Thomas was excellent as our salesman. He wasn't pushy, he answered all our questions. I purposely took my time to purch, they didn't harass us to buy. They searched for all possible rebates and discounts. It was nice for a change to feel like you got a good buy on a vehicle and not feel ripped off. I highly recommend this dealership.
Great speedy service - Boris
reccently purchased a used car from larson motors (sales staff was pleasent and helpful) called in to have a service appointment set up and was scheduled no problem, lounge area was comfortable and had a nice chat with my sales rep and my car was out in no time.
One fantastic delership - Glenn
Thanks to Curt, Gavin, Jeff and Chase for the very great welcoming to the dealership and some of the best hassle free customer service I have ever had.. I drove over 500 miles to buy a used truck from these guys and it was worth ever mile.. What a great crew!
New truck - Stocker68801
Dakota and Clint were outstanding along with Jason
They even moved my seat covers to my new truck. Great attention to details . I would recommend Anderson Ford to anyone
Friendly Ford dealership. - lundy402
We have always felt that the folks at Gene Steffy Ford view us from a friendly service provider perspective. Never any pressure, only how can they help us.
Excellent Experience!!! - Jill-Rae
Don Hood was very thorough through the process and he was able to answer all my questions and concerns. He made sure everything was set up and completed before I drove my new vehicle off the lot. We really appreciated his time and patience and plan on seeing him in the near future to find a new vehicle for my husband. Thanks Don!
Purchase of 2016 F350 - LbSchafer
We had a wonderful experience working with Hawkeye Ford on our recent trade. Mike was super knowledgeable and great to work with, answered all our questions and was prompt on answering questions. We will definitely use them in the future again!
Knows his vehicles - joanne
Ron was extremely knowledgeable about the vehicle we were looking to purchase. He explained all the bells and whistles available on our new Ford F150. He encouraged us to taker out time when looking at various styles and options. He was friendly and easy to work with. We are very pleased with our new vehicle. Chris then followed up to make completing the process as painless as possible.
Purchased used Audi/never serviced before the sale - Jen12345
I purchased a used AUDI from Woodhouse and not 4 minutes into my drive off the car lot (on the interstate) the oil indicator (Bar graph) came on and told me oil was critically low (Bar graph showed no oil in car) and needed immediate attention. I contacted the dealer they said it was a mistake to go ahead and keep driving the car that they just forgot to reset oil change service button. That evening I did some research on the AUDI system and found the indicator light and bar graph cannot be manipulated as they are the systems only indicator of volume of oil in the vehicle as there is no dipstick for this type of vehicle. So Imagine if a milk jug was empty and someone was trying to tell you it full (its impossible). This made me nervous so I added a quart of oil just to be safe and then checked the oil system bar graph again and it then indicated I had a minimal amount of oil on the bar graph. This was better as the graph read zero after pulling off the lot. I again called the dealer, explained my new found knowledge and let them know resetting the system would have no effect on the oil indicator bar graph. They assured me the oil was changed, sent me a service receipt, said the computer in car was bad and it was my fault for buying a used car. Trust for them completely out the window I decided to have the oil changed. Needless to say, the oil had not been changed, the car indicator graph was correct. The oil was black as tar, smelled bad and when the extracted oil was poured into a jug measuring the amount of oil which came out of the car it was less than half the volume of what was required in an oil change. Let me end by saying this, If they will lie about something as simple as a oil change what really do you think goes on behind these doors. SAD SAD SAD. To think I spent my hard earned money on a vehicle and they almost blew it up within minutes of driving off their lot, costing me thousands of dollars just to cover up their negligence of skimping on something as minor as an oil change on a new purchase. It's a sick practice i'm sure they are used to getting away with because most people never really know if the oil get changed or not. This minor detail speaks volumes about what really goes on here. Photos are one of the color of supposed new oil in car that was changed 4 days prior, second photo is graph after my addition of quart of oil and last one is after I had the oil changed on my dime.
Used Car Salesmen with the Woodhouse Name - Farsiwan
It's interesting that this particular dealership is able to have the Woodhouse name, especially when their actions reflect poorly on the entire Woodhouse family.
In one afternoon, all over the phone mind you, I conducted two purchases at two separate Woodhouse dealership. With Woodhouse Ford South, I spoke with Carl (sales rep) and Todd (finance manager). I explained to Todd how I wanted to set up the paperwork and what the final numbers were going to be ($77K). I hung up the phone, and called the Woodhouse Nissan in Millard. I spoke with the sales rep and the sales manager, and gave them the same parameters I gave the Plattsmouth location, but for a different vehicle ($46K). I called my bank and got two checks for the two different vehicles. The next day I drove up to Millard, signed some paperwork, and took them a check the very next day. Pretty easy and I more-or-less bought the vehicle over the phone without test driving it, or even seeing pictures. That is how much I trust the Woodhouse name. Off point, but since 2004 we have purchased 13 vehicles from Woodhouse. A year and a half ago we strayed and went to a different dealer, which was a big mistake...though looking back it, that dealer was much better than the Plattsmouth location.
At any rate, I finished up with the Millard location and called down to the Plattsmouth location to let them know I had their check in hand. Speaking with Todd again, I reiterated a few of the details (and I could tell I was not getting very much of his attention now that the sale was more-or-less final), and he said he would call us Saturday morning to sign all of the paperwork. Saturday afternoon we called because we still hadn't heard from them and the paperwork was not even ready. Irritating yes, but not worthy of this scathing review. So I called down to the Plattsmouth location on Monday and this is where the situation really took a turn for the worse. Apparently Todd and Carl don't know how to communicate with one another, and Todd is seemingly way too busy to care about the details. The check was about $15K less than what the dealership wanted to accept, so I began an investigatory-style inquiry as to how the numbers could be that far off in just a matter of days. In the end, Todd and Carl said that I never spoke with them for more than a few seconds on the phone, and I certainly didn't come to a "trade difference" agreement for the vehicle we were trading in.
In the end, in my opinion, these two gave us the old "used car salesman" technique. I came to a final agreement with them on the phone, and they put something different on the paperwork they had my wife sign. The good news, I still had not given them a check and no paperwork had been signed other than a simple sales order and the vehicle was coming from out-of-state. Once all of the dust settled and all riot acts had been read, my wife really wanted the vehicle so I had to go back to my bank for another $14K. That's right, the customer got fleeced by two "used car salesmen" bearing the Woodhouse name I trust so much. But it gets better.
My wife and I went in this morning to sign the paperwork, and yes... Todd had got it wrong again. At that point, we told them to fix it and we would sign it the next day when we picked up the vehicle. A few hours later I got a call from Todd and he said we needed to come in and sign the new paperwork because of inventory (yadda yadda yadda just a bunch of more lies and misinformation). Because only one person needed to sign the new paperwork, I beat feet over to Woodhouse to sign the paperwork so my wife could get her new vehicle. Can you believe it, Carl still didn't have all of the paperwork in order and was wanting to add another $500 to the final price. When I told them that was not going to work for me, Todd stated that is they way they were doing it and I could fight with Ford to get my rebate. You can probably guess, I left the dealership without signing the paperwork. Of course, Carl immediately called and yelled at me for being difficult...stating this was all my fault and my wife's fault. He had the audacity to say that NO ONE at Woodhouse was to blame for any of the mistakes thus far (to include the paperwork they prepared themselves, which was wrong).
I finally spoke with the overall Sales Manager, Dustin, and he gave a different story than Todd and Carl gave, so now I am wondering who to trust since all of them seem to have different stories every time I talk to them. Perhaps Dustin needs to hold morning meetings with his team and get on the same page for whatever misinformation they are going to give customers on that day so at least there is some consistency with their lies.
Overall, I can't tell you how disappointing this has been and how much this Plattsmouth location has tarnished the Woodhouse reputation with me. In fact, I am beyond appalled. I can honestly say I will never do business with the Plattsmouth location, and this has made me not want to trust Woodhouse in the sense of feeling comfortable that I can buy a vehicle over the phone, and get that exact vehicle for the exact price we agreed upon. Shame on Dustin for having these two used car salesmen on his team. The three of them managed to break a trust that Woodhouse has had for the last 14-years.
My wife really wanted that exact vehicle, so I begrudgingly signed the check from the bank. However, Woodhouse Ford South has lost a customer for life. As for the Woodhouse Family... I suggest you hold a training session at that location. Their use car salesmanship has tarnished your good name and, in the future, if I choose to do business with Woodhouse, I will do it in person and be apprehensive the entire time. That saddens me, it really does. I felt proud of the fact that I could call a sales rep, get the vehicle I want, and then pick it up the next day worry-free. I guess long gone are those days.
Best Dealership in the U.S. - LonghornNation
Baxter West Dodge is by far the best dealership that I have ever been to. They gave the best customer service and I felt very comfortable working with them. I will definitely associate with them in the future and also referring everyone I know to them.
Easy To Deal With - DianeB
Erik V. sold me a beautiful 2017 Ford Escape. He is very knowledgeable and a pleasure to deal with. I spent a big part of the summer searching for a car, Erik was very patient and understanding about my concern in purchasing a car, I always felt that he was available and helpful, and I feel very comfortable that he will address any concerns or questions I may have going forward. If you want a stress free relationship with a car dealer, I would recommend Erik.
Worst car buying experience EVER! - Unhappy
We recently purchased a vehicle from Baxter Ford South. The agreed upon price was not honored on the paperwork and when we went back to have it corrected, it still took another trip to the dealership to finally get it refunded. It still took another two weeks after that to actually get the refund. We cancelled the service contract two days after the purchase and are still trying to get that straightened out nearly 2 months later. We only received one key fob with the vehicle and were told only one was turned in by the previous owner which turned out to be incorrect. In checking with that owner, he assured us both key fobs were turned in as it was a leased vehicle and he would have been fined so just another example of their dishonesty. The previous owner also noted he had to make numerous trips to the dealership to get his paperwork correct. One should be very way of attempting to do any business with this dealership.
Most Apathetic Bunch I've Ever Dealt With - sambethune
Saw a vehicle on Cars.com at their dealership that I was interested in and sent an inquiry to which I received no response. Sent two more directly through the deslership website..still no response. Called the dealership and was put on hold. Waited about 10 minutes and hung up. Finally received a curt response telling me the vehicle was still available. In my opinion these people are unfriendly, rude, and apparently don't care about selling to customers outside their immediate area. So much for small town hospitality. Avoid!
Can't be trusted - hbkmh
I purchased a 2016 vehicle from Meyer Automotive. After the sale was complete I found out there was no keyfob or second key with the vehicle. In all the years I have purchased a vehicle there has always been a second key and any newer model always came with a keyfob. For this particular model a keyfob is needed to unlock or the alarm will sound if you use only the key. I tried discussing this with my salesperson and with the person I was told was in charge and they refused to help resolve the issue. They either knew it did not have a keyfob and deliberately withheld this information during the negotiation or did not know enough about the vehicle they were selling. Either one should be unacceptable from a dealer. They claim "no bull" but that is exactly what you get. Any person buying a vehicle would have a reasonable expectation to receive a second key and keyfob for models that require it. I will never work with this organization again and recommend that no one else does either. Complete disregard for the customers best interest. They then wanted to charge me over $150 and make me drive back to them (over 75 miles) for a $50 fob that took less than 5 minutes for a local locksmith to program. Eventually they agreed to send me a second key and two fobs with a voucher to have them programmed for $50. Regardless it was not a good experience and highly doubtful one they have learned from. I fully see them doing the same thing in the future. I was also informed after purchase that the vehicle may have been a repo meaning they more than likely got it through auction and made a lot of money on it yet wanted to hassle me for the keyfob issue. I also asked to speak with the owner on three separate occasions and was never allowed that opportunity. Meaning either the owner condones this type of behavior or is oblivious to it and neither of those are acceptable as well. I have grown to hate even looking at my vehicle because it reminds me of this experience and hope to sell it as soon as possible.
My first time using this dealership for auto repair. ... - muskrat99
My first time using this dealership for auto repair.
1) The prices for service seem high. This is expected when using a dealer for auto service, but even with that mind, it still seemed high. Although I was contacted in advance about the cost of the bill.
2) In addition, after getting a ride to pick up the car, I find a note on the service ticket saying that a simple problem was found and not addressed. They offered to keep the car another day to address the secondary problem. I was NOT contacted to ask if I wanted this secondary problem fixed while they had the vehicle.
3) When I asked about the reasoning about this, I was told that it wouldn't have been any cheaper to try to share the labor costs. Totally disregarding the inconvience factor of losing your vehicle for an additional day, getting a ride to drop it off, or pick it up.
Beatrice Ford Lincoln