Kia Soul - newbluekia
Went looking for a Kia Soul, found one that I really liked. Test drove it on a Monday wanted to wait a few days to think it over. Was told that I would have to leave a nonrefundable deposit to hold the car, but after further talking decided that wasn't best and even had Tyler tell me that it just wasn't how they did business trying to take money from someone who just wasn't sure about the purchase yet. I went back on Friday and the car was still there. Test drove it again and looked at a few others. I was told that the sticker price is the price you pay that they don't negotiate on that. However I had done my research and new about rebates and incentives being offered and had Tyler tell me the same thing. With rebates and a trade in I was able to get to a more fair price. Overall great experience and great people to work with.
Lack of customer service in the service department - Unhappy Kia owner
Had some problems with the car when I first got it. Salesman said they would take care of it. Had to fight tooth and nail to get them to replace a defective battery. Only had the car 2 days. Had some other issues up front and was told by the front end manager that the oil change would be taken care of at no cost to me. I told Ashley when I made the appointment to speak to the manager and have it all ready to go when I got there Monday morning to drop the car off. Again the ball was dropped. She had 2 days to speak to the manager and nothing got done. Was told that she would call me back after she spoke to the manager. 3 days later and I’m still waiting for the phone call back. I refuse to take the car back to the service department here. I don’t care if it’s covered under warranty or not. I will take it elsewhere where I know I won’t get screwed.