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I have used the service department for my Cruze I traded.... - snoopysnose20042000
I have used the service department for my Cruze I traded. Always great service. Randy Gilbreth helped me with my new car buy. He was very respectful and knowledgeable. Mr. Green in finance was great to work with in that area. I’m very happy I chose Russell Chevrolet for the purchase of my new Chevrolet Trax.
Mrs. Natasha Johnston took great care in getting our... - jefferyadam1207
Mrs. Natasha Johnston took great care in getting our Camaro in quickly and serviced. Very easy and efficient process. Dropped car off yesterday evening fixed and back in my possession before eleven AM the next day.
Took my truck in and sadly got it back worse off than... - rjwhite
Took my truck in and sadly got it back worse off than when they got it. Lack of info from them, the cause. They rendered all my tire sensors useless because of one, but failed to inform me this would happen. Out $150 charge and in worse shape than when I went in.
Honestly this wasn't a great experience. But it does... - LORISTRAIN
Honestly this wasn't a great experience. But it does sounds like it is finally getting resolved. That is why I am rating a 3.
The Bale repair shop on North Cross St should be avoided... - Cowboyfan35
The Bale repair shop on North Cross St should be avoided at all cost. I had some work done on my Suburban a few months ago, and it was amazing how incompetent this shop is. I got a firm estimate from them, and then I was told, after they started, that it was a huge error by over 100%. Eventually it had to be escalated twice within the Bale Service Organization. At the end, the overall job done was very poor. I had to take it to Crain Chevrolet to get it done correctly. They even removed items that was in my car that was not theirs. They couldn't find the parts in most cases, so I had to find them myself third party. They blamed the lack of parts on COVID, but how was I able to get them and they couldn't. Overall, the young man helping me didn't know what he was doing. He priced the job incorrectly, he apparently didn't know how to estimate and had no oversight what so every by Bale. He even lost the original estimate and he had to redo it. One of the managers apologized and told me he would make it right. Well, he didn't. He was interested in trying to negotiate less scope that was promised.....the remaining work was done very cheaply. Crain corrected, but of course, I had to pay to get it done right. Don't bother going to them. Not fit to stay in business.
Purchasing a new SUV. - nonaford123
The salesman , Henry did an outstanding. he made it possible for me to purchase the Ford Expedition.
The financial salesman, Mr. Campbell was very helpful with the signing of all of my papers.
He took the time to connect my phone properly.
Service - BG
I scheduled my service through the MyChevrolet app. The appointment was quickly confirmed and my service was completed very timely with zero hassle. I also received a complimentary vacuum with the service of my auto.