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Huge thanks to Nicholas, Kenneth, Rusty, and Jeff Tyson... - adama4ld
Huge thanks to Nicholas, Kenneth, Rusty, and Jeff Tyson for helping us out with our Mazda CX-9. We purchased it sight unseen, the dealer delivered it to us, and we were unsatisfied with the condition of the paint on the hood. However, because of all the rain that week, it took me a few days to get the car clean and see the issue. After a couple of short phone calls, Rusty was happy to pick up the vehicle from us (over 2 hours away!) and give us a loaner while they repainted the hood. The dealer didn't have to work with us, but Superior chose to make it right and the hood looks GREAT. I thought I would have to deal with Mazda at the national level, but it turns out some car dealers still make honest deals. 2 thumbs up from us!
My husband and I purchased a 2013 Lexus 570 mid-October... - Angie
My husband and I purchased a 2013 Lexus 570 mid-October 2020. We live in Texas so we had to secure funding before making the visit to Tulsa, OK. The financial institute we chose requires dealerships to handle TTL paperwork before releasing any funds because Texas is a lien-holding state. I confirmed with Lindsay in the title department that TTL paperwork would be handled by the dealership. However, that was not the case. Within a week, I was mailed the TTL check along with the title. That to me indicates bad faith because they did not follow through on their words and I paid a $399 documentation fee. During the sales process we were able to negotiate with Daniel H. We pointed out major mechanical flaws to the vehicle such as cracked radiator, moisture in a headlight, and worn-down brake pads. We showed him the cost of certified Lexus parts and he was able to adjust the pricing.