Service - STANGMOM25
The service department is excellent. They address the problem an work til it is resolved. Usually sameness day service. I highly recommend this dealership to everyone. From sales to service you feel like family.
Wonderful - Fisheral
This service center does not nickel and dime you each time you come in. They tend to requested issue and make you aware of any potential problems.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
They either want your $, don't know anything, or don't care? - guidedstar77
(2008 Chevy HHR serviced) I had to leave the state very quickly and I couldn't stay to allow the dealership to address the issues the failed to address during my service visits. I trusted the dealership to make correct diagnoses and to perform quality work when I should not have. Other GM dealerships do not seem to be willing to honor the "warranty" on the work that was performed. Mechanics/technicians don't seem to know how to properly diagnose issues, they simply say things to the service representative to lead you down the wrong direction with many costly and unnecessary repairs, and they didn't listen to me when I gave them the specifically diagnosed issues. The service representative was okay, but the gap between customer service on the front end, and the misunderstandings of the technicians and between the service reps seems to be the biggest issue with a repair that I had. The technicians seemed to have done good work on most of the repairs except the vehicle alignment that was required after they stated the "control arms were warped" was done incorrectly (despite documentation from the computer showing it's in good shape.) The vehicle still very rigidly pulled to the right after getting out of the lot; however, alignments aren't warrantied according to other GM dealerships, so I was out of luck there. The wobble when braking was incorrectly addressed by trying to fix the aforementioned control arms and aligning the tires. While this seems logical, I clearly stated to the service technician that the issue was in the rotors, and that they had 135k miles and never been replaced/surfaced. They insisted it was the control arms. I assumed they were correct and allowed the service. I went to another mechanic and they showed me the rotors were warped; thus confirming my original suspicion. The service techs insisted my AC compressor needed replacement after I told the service representative that the issue was an idler pulley, as I've diagnosed several issues in older vehicles like this before. Again, assuming they were correct, this suggested fix should've worked.. After a second opinion with a better mechanic It turns out the idler pulley was about to fall off, and the parts had rusted to the point of near failure.. The service techs and/or representative failed to mention the giant hole in the fender that was cut out for unknown reasons. The service techs failed to properly diagnose the heater issues with the vehicle. They did see and nicely repair the issues to the radiator that were very evident; however, they made no attempt at further diagnosing the heater system to see if that could've been the only issue. After several hours of my time in an Autozone parking lot, I discovered it was the blend door switch that was broken. The service tech and rep seemed to suggest that it was the heater core as the most likely cause. This again, points to the lack of proper knowledge and technical diagnostic skills necessary to make competent repairs. After financing 3,600$ and an additional 700$ cash for "my" own diagnosis repairs (the 700$ went a lot further than the 3,600 did for sure), and the inability to have the work honored at other dealers I feel safe to say that I will never go back to a GM dealership with my vehicle despite nearly 7 years of reliable service with this specific service center.