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EXCELLENT - TWSNJOPLIN
HAVE BROUGHT MY ALL OF MY VEHICLES HERE FOR SERVICE FOR YEARS. WOULD NOT THINK ABOUT GOING ANY WHERE ELSE FOR SERVICE. GREAT PLACE. THEY MAKE IT EASY!!
Top Reviewed Specialists At This Dealership
Service. - R._OWEN
They were unable to duplicate the problem and therefore were unable to fix the problem. They could not diagnose the problem. May have to bring it back if the problem continues to happen.
Customer Relations Manager
Programming key fobs - nanaangie7
Service Dept was courteous and very quick. Would definitely recommend. The waiting area was very convenient. The price for the job was very fair, and I was actually surprised at how little it cost.
I went to 3 dealership and Classic Chevrolet in owasso... - firstname.lastname@example.org
I went to 3 dealership and Classic Chevrolet in owasso was awesome. Paul Arron and our finance mng are the BEST. 100 stars great all the way. Did everything to get us to where we needed. And was straight up honest
Purchased new truck - Lyndas
It was a very fast experience I've never purchased a car in that short of time. Very friendly and helpful go see Bill Baker tell him we sent you
Didn't get 5 stars because of the drive there. However it... - brady
Didn't get 5 stars because of the drive there. However it was well worth it. Lindsey was great to work with. She put up with all my haggling and made buying a truck fun instead of stressful.
Buyer Beware - ThomasBex
“BUYER BEWARE MIAMI AUTO SUPERCENTER”
Let's start with I have purchased 3 autos over the internet recently. The first was a 2016 Nissan NV3500 from Nissan of Muskogee Okla, then a 2018 Dodge Grand Caravan GT from Dick Bailey Motors in Okmulgee Okla and then a 2018 Chevrolet Silverado 3500 Highcountry from Classic Chevrolet Buick GMC in Granbury Tx. In each case the dealer was more than happy to deliver the vehicles to our home in Norman Ok and sign the paperwork at our dining room table... but not Miami Auto Supercenter, Scott Purdy says "Oh no we can't do that. Oklahoma has a three-day rescission period to change your mind about contracts signed in your home. You could back out of the deal". Why didn't I get it right then? If all the other dealers had no problem with the rescission period, why did Miami Auto Supercenter? So we drove up to their dealership to get the 2018 Nissan Maxima Platinum. We had driven 2018 and 19 Maximas and were very familiar with the car, how they handled and all the options standard with the Platinum edition so we essentially just looked the car over really well making sure there was no damage to interior/exterior. The car had 5673 miles on it, what could possibly be wrong with it other than physical damage that wouldn’t be covered under the bumper to bumper new car warranty?
For those who don’t know, I didn’t, the Nissan Maxima radio has an SD Card that holds all of the user info, radio programming, phone setup etc. and 100% of navigation. Most importantly that card is not cheap.
Guess what was missing?
When I contacted my salesman about it he escalated the problem to Scott Purdy, Mr. Purdy said he would ship the card along with the title and I should have it within a couple of days. Sure enough the envelope came and I picked it up at the post office then took it directly to my local Nissan dealer to install it. Remember what I said about the cards being specific to that particular automobile…? Well they definitely are and Mr. Purdy had sent the wrong card. I called him immediately and that’s when I started getting “attitude” from him. I had had the car for a week by then and I wanted my $32,000.00+ purchase to function as it should and what I got from him was “He would TRY and locate the correct card” and when I suggested they order one from Nissan his reply was “That ain’t going to happen” then he started blaming the whole thing on my wife and I, we should have test driven the car more thoroughly. Show of hands, how many of you, when you are test driving an almost new car, program the radio then turn the car off and back on to see if the programming stays?
So I gave him two days and called back. He was busy and couldn’t take my call so I left a voice mail to please call me and update me on what was happening. Two more days go by without any communication and I call again. Same story, voice mail. I call the salesman who says he will get right on it. Two more days… I call back first for the salesman, voice mail, then Mr. Purdy, voice mail, so I’m a little frustrated. I wait until the next day and call again but this time I asked for the general manager and was sent to the voice mail of Jerry King who is actually listed as the New Car Sales Manager. So I left another voice mail. That was over two weeks ago. Last week I went on their sight and in their Contact Us comments field I left a detailed message as to my intentions to tell this story to the world if I didn’t get some kind of response. Another week and no response.
Now, as I am writing this I paused and called once again. This time I spoke with… oh crap I didn’t write his name down and forgetful me has let it slip my mind. Anyway, I was told that he (the person to whom I spoke) would find out what was going on and call me back within 30 minutes… that was three hours ago… four hours… five hours and no call back. I’m giving till tomorrow before I finish this.
OK… so I gave them a week, 7 days and no call back. I am now of the opinion that they are ignoring me, hoping I will just disappear. Not going to happen. In the mean time I had Bob Moore Nissan order me a card $321.73, not cheap.
The reason I am persisting now is to warn anyone who reads this, Do Not Do Business with Miami Auto Supercenter, do not trust anything they tell you, do not trust them period. They are not trust worthy. In many instances you get lousy service because of a lackadaisical attitude, lack of training or poor operational coordination but in this case it’s just pure “Get the Buck and Screw the Customer”.
The poorest service dept in the area - csetser
Took my truck there a few times for repairs & had to return every time because the job was not done right. The last time they broke my mirror & tried to get me to pay for it & when the work in the dash was complete they broke several pieces & just left them in the floor I guess thinking I wouldn't see it. The so called service manager is rude & has caused most of the technicians to quit according to the staff I spoke with. When I spoke to him he acted like I had done something wrong & acted smug & diffidently didn't care about what had happened to my vehicle. Won't be back to this dealer & if your smart you won't go there either
Recall for Chrysler Airbag - 174LadyCooke
Mechanic stated recall work to update airbag had been done airbag light continued to come on, This happened twice. Finally took to another dealer and the repairs had not been done. . Later found out the airbag would not have worked if happen to be in a wreck.
Would NOT recommend service department.