Quick and professional service - Paul York 62
I get in and out fast. No silly gimmicks. They provide a great waiting area with food, drinks and I can catch up on the news with their big screen monitors. They run a good business. The owner will walk thru and say "hi" to customers. How can you complain about that?
Top Reviewed Service Specialists At This Dealership
Customer Relations Manager
Fast service! - Kk248
We arrived a little early for our appointment and they got us right in and had our recall fixed and on the road in less than an hour!!
Repairs - Lora Kelley
Service was quick and good. Everyone we dealt with was friendly. They made us aware of any charges and explained what needed done before performing the repairs.
When i bought my truck - ReneeArend
I was a little disappointed when I left my truck to get the things promised to me. They told me I would get it back in a day and it wasn't finished that day. it was a mess
Perfect Service - 2018 ZR1
My car got a nail in the tire and Russell got it right in. They pulled the nail and plugged the tire in about 30 minutes. They didn’t even take the wheel off the car. Absolutely zero damage by the techs to wheel or anything on the car at all. They really treated my car like it was their own. I know a nail in a tire is very simple, but by their quick service and great care for my car, they have earned my future business. Thanks guys!
Service Department is Horrible - FalkRG
Cannot program key FOB's waited hours and still not right.
Lost my lug key for my truck 2 different times when I took it in for service. This is not even close to being acceptable as it places you in a bind if you have a flat. They should take extra precautions to make this impossible to do. You ever try and figure out how to find another lug key - not easy!
Often do not have the right people to wait on you in a timely manner.
Poor Maintenance Staff - Thatoneguychris
They'll take your money without a doubt, but don't expect them to do anything after the papers are signed. I wonder how many people get the absolute shaft here. Went in to have my car headlights worked on. Haven't made a change to the car since the buy date. We were told the headlights were after market and that was the problem and it would be a whopping amount to fix it. Never mind the extended warranty on the vehicle that has covered NOTHING. Avoid at all costs. They're swindlers and service doesn't cover anything. I refuse to give money to a town that lets a monstrosity like this hang around.
Great deals and awesome customer service - Cmayfield
I had a great experience here at classic Chevrolet. James worked with us with such a positive attitude. We were able to get what we were looking for with an amazing deal. I will definitely be recommending to others based on this experience! Great job
Great job servicing my truck - Mayberryfarms
They did an excellent job taking care of my needs even when I was from out of town. They were polite and courteous. I would go back for services again
Not Recommended - Ruthwill
Took my Silverado here prior to.a long road trip for an oil change & overall checkup. They wanted to do a 4x4 service, though my truck is NOT 4x4. Since I bought my tires there, they rotated my tires. On the way home I noticed a shimmy at speeds around 70 mph. The next day I got a notice on the dash that my tire pressure needed attention. Took the truck back & was told I have two sensors going bad & would cost approximately $150 each to replace. I had no problems with the truck prior to this visit.
I assumed the shimmy would go away once the rotated tires "evened out" & decided to buy a tire pressure gauge for $10 rather than replace the sensors.
After my 3000 mile trip, the shimmy is worse & have to reset the dash tire warning each time I start the truck.
Won't be going back to Keystone Chevrolet & warn others not to, either!
Stay away or you will be sorry - James, Bob123
After a wreck our insurance company suggested Bill Knight collision repair as it was one of their "preferred" shops. Ignorantly, we followed the insurance carriers advice instead of doing research and selecting a shop on our own. The repairs were first promised to be complete within 10 days. It actually took 23 days, a lot of frustration, and serious bouts of high blood pressure, before we finally got our car back. During that time we were promised six different completion dates, followed by a multitude of excuses for the various delays. We had issues over the parts that were used, the promised "life time" warranty that actually does not exist, and an issue with painting. Our experience over this three week process is best described as a nightmare. The level of incompetence was simply staggering. Had it not been so frustrating, the multitude of delays would have been comical. It became my habit to wait by the phone, on the date(s) the car was supposed to be finished, to see what the next excuse would be for another delay. On the final day, after we were told the car was ready to be picked up, we traveled to the shop to find the replaced wheels on the car were not correct. The wheels on the driver side of the car were dramatically different than the wheels on the passenger side. Needless to say, my opinion about Bill Knight Collision could not be worse. We are a "Ford" family, but we will never step foot on Bill Knight's dealership again. Not to buy a vehicle and certainly not to have repairs made to any vehicle.
Recall for Chrysler Airbag - 174LadyCooke
Mechanic stated recall work to update airbag had been done airbag light continued to come on, This happened twice. Finally took to another dealer and the repairs had not been done. . Later found out the airbag would not have worked if happen to be in a wreck.
Would NOT recommend service department.
Incompetent, negligent service technitions, uncaring owners. - Dissapointed SKH
I took my Envoy Denali in to have an oil pan gasket repaired. This repair requires the disassembly of the front end. I paid almost 2K for this repair. The day after I received my car back as I was driving I suddenly lost all control of the steering and braking system. The car jerked to the right and off into the ditch. I had zero control over the car, I had to wait until is slowed enough to put it in park to stop it. Superior Auto Group owners said that since I was not injured there was basically "no harm, no foul". This was not a simple accident that could have harmed my car or just caused me to brake down...My life and the lives of ever person along my driving route that day was put at risk. I utilized this company for many years trusting that I was receiving professional workmanship. I will never use or buy any automobile from Superior Auto Group again, I encourage everyone to utilize the many qualified local repair shops in the NWA area that will actually take pride in there work. I know I will! Consumer be aware!!