A/C Repair - Dwight Wise
I had an air conditioner failure so i drove straight to Hudiburg. They took my vehicle in and repaired it the next day. I am pleased with the promptness and courtesy of how they handled my problem.
Top Reviewed Service Specialists At This Dealership
Great experience straight shooters thanks micah jones!!! - Mike lee
Micah jones was very courteous and professional would like to say thanks for ur straightforward attitude and all ur help in the purchase of my new truck thanks again for everything!!!
Fix it and kept me informed. - Screaming Yellow Zonker
I had a an "engine light + low power" issue. Never a good feeling having your car towed to a mechanic. Anyway, the service department identified the problem, also indicated I need some brake work (which I know). The work was completed in short order and under the original estimate. My Screaming Yellow Zonker was home for Christmas.
customer service - Shakic
I bought a2016 crew cab and have been a faithful customer. Oil changes, etc. Was given a voucher for a free oil change. When the time came for my oil change. (According to my truck) I make an appointment. Go to print the voucher to find out it's expired. So I call to find out if there is something they can do to honor the voucher. Even talked to the service manager. I explained that I had just received a oil change when they gave me the voucher and that my truck was just now ready for oil change. Also let her know that I've bought 2 new vehicles in the last 4 years. Isn't there anything you can do. She said no sorry, have a blessed day. Anyway I should have paid attention to the expiration date. But with that being said. I also feel like as a manager Nicole could of done something. I'll make my next purchase from another Dealership. Thanks for your hospitality David Stanley..
all the interactions my wife and I have had with David Stanley Chevrolet have proved the employees do not understand the number one rule of sales of a product and service is to provide excellent customer service in order to earn future business from their customers. I cannot in good conscience recommend David Stanley Chevrolet to anyone.just wanted to add that everyone that works there is nice and polite. But as a service manager I feel Nicole could of done more. Even if she offered a10% discount. That to me would of been a attempt at customer satisfaction. She was really rude and lacks in customer service satisfaction. Thanks Jim..
Service department - Really
Don't put enough oil leave oil filters loose leaked
Don't tighten lugs on proper lost .dont check tires for air don't clean air filters, don't reprogram
Your computer when done. And not very friendlyat all. Dealer don't have a good service department at all , we need another Chevrolet dealer here in Shawnee one that cares
DO NOT GET YOUR CAR SERVICED HERE!!! Let me start by... - JulissaMartis
DO NOT GET YOUR CAR SERVICED HERE!!! Let me start by saying that I bought my car at Marc Heitz in 2008 and have serviced it since then at Marc Heitz. I've noticed the customer service level go down especially within the last year. I attempted to take my car in for an oil change three times, two of those times I was told they didn't have any time and that I would have to bring in my car some other time. I called on the third attempt and was told to bring my car in at 1 pm and that they would take care of me, and that it will be in and out. I bring in my car and wait for 2 hours for them to change my oil and fix my headlight. Sunday comes around and I realized the headlight that I just paid $55 for them to fix is STILL not working. Ugh! I bring it in the following Saturday, and am informed that the tech said it was working before I left and that I'm looking to spending another 2 hours for them to fix the headlight. Okay, I tell them fine I just really need it fixed that day - I've already paid for it and don't want to get a ticket in the interim. I sit down in the service area and the more I think about it the more I become enraged. I've been a loyal customer for 5 years, I paid for a service that I obviously didn't receive, they tell me that it was working before I left and now I'll have to spend a total of 4 hours for a headlight change. At that moment I think - I don't want them to touch my car if this is how they go about fixing their errors and providing service. I go to the clerk and tell her I would like my car back and that I'm taking it somewhere else to be fixed. I'm told "Oh their working on it right now" yeah no, I want my car back now and I would like a refund for the services that I paid for but did not receive. I'm then told that they cannot give me refund because the service manager is the only one that can do that and he's not there. Fine, I leave and pay to have the headlight fixed (again). I ask the tech from the other place, is there any way that the headlight was working and then by chance it stopped working. I'm told no, there's no way. They first asked me if I actually took my care to get serviced or if I tried to have a friend or someone fix it. I said no, I took it to the dealership where I got it. The service tech couldn't believe that the individual who attempted to change my headlight was from a dealership because it looked like whoever tried to change it didn't know what they were doing. He said there was no way it ever worked when they changed it because they didn't snap it into place. Great! That following Monday morning I call the Service Manager and tell him of my experience he takes my name and number and tells me he's going to talk with his guys and give me a call back. It's now 5 days later and I still haven't heard from them. I can't BELIEVE this is the type of customer service I have received after being a loyal customer of 5 years. If they'll treat me like this, they'll treat anyone like this.