Repairs - Porsche
My advisor was very helpful and got my car in and out as quickly and painlessly as possible. The work was done very well and with new parts
Great Experience!! - #1 Chevy
Rocky did a wonderful job work with us to get what we wanted and would work for us in price and in Pymts. Will recommend other friends to visit with Rocky.
AWESOME!! - Chuck Fleischer
Gene Reeves has been handling my aut service since 1999 when I bought my first car there, a 1999 Isuzu Trooper. Then a 2004 Escalade, a 2014 SRX, a 2016 CT6, a 2017 XT5, and now a 2017 CT6. I've NEVER had anything to even think about being upset over. Top shelf service department, top shelf sales experiences.
Top Reviewed Service Specialists At This Dealership
Car Service - Jmarie67
I have used Cadillac of Arlington for several years now and have always enjoyed a professional experience from all staff. I’m able to get in and get out and my service advisor Eric Rancher always provide professional and courteous service.
Came in to buy One Dodge Charger, bought TWO! - Mrzfieldz
Need a car but worried about being taken advantage of? Do NOT be afraid! From one buyer to another potential buyer, stop procrastinating--come in to Dallas Dodge. Be sure to ask for Valentine Daniels!!!
Valentine will assist you in buying the right car for you--no gimmicks, no hassle. The bottom line will not change when you get to financing. Valentine worked with us to get us the very best deal. Therefore, we bought two Chargers! The experience was great from the beginning and did not change after we signed.
Additionally, Dallas Dodge offers a great affordable warranty up to $100,000 miles.
- Military Family, Mesquite, TX and Fort Hood, TX
Ask for Alex! - Blindf8th
Alex Medina does it right. Initial process to get my Ford F150 repaired was smooth and Alex kept me in the loop throughout the entire process. He was professional, courteous, and he has the right demeanor for the job. After picking up my repaired truck I noticed a slight rattle noise whenever the door closed over the next several weeks. It wasn't until approximately 1.5 months later where I was able to give them a call to inquire about my options to have it looked into since it began after the door was replaced. I was told to swing on by whenever I had time so an estimator could take a look.
I showed up and Alex came out to meet me and I asked him to listen to my concerns. He did and 30 minutes later I was out of there with a fixed door. I was extremely pleased with what I initially thought might be a challenge after that much time had passed. It wasn't.
I'll save my opinion for the customer satisfaction 5 star approach and random survey for another day. Just wanted to share my experience with this dealership. Take care of this guy Lute Riley!
It was a wonderful oil change - rexanna
The oil change was wonderful didn't have to wait long. And the employees was very polite and nice. They stood by their word that it would be done in timely matter.
Great service department! - Johnna Bigley
Referred to Musser Motors repair shop by my mother who had recently taken her car to them. They got to my car within the hour. Service was fast, reasonably priced, and the customer service was awesome. They're very knowledgeable and do great work! Thank you so much!
Exceptional service is the "norm" for SW - Lindae
I have always received exceptional at SW. They are polite, friendly and always courteous, which is why I continue to buy my cars from them even though they are located in Paul's Valley and I'm in Oklahoma City. They advertise free oil changes and they mean it. As I own a diesel, oil changes are quite expensive. But what keeps me doing business with SW, is the curb side pick up and delivery of my vehicle and always a loaner vehicle to drive. I don't know of another dealership hat offers this kind of service.
Friendly - Sickler2
first, the service staff was attentive and welcoming. As an older woman it’s comforting to have service place to be professional.Job well done.
Great Service! - Monika Naron
David Antwiler went above and beyond for me. Even though I did not purchase a Cadillac, he was a great help and stuck with me all the way. I was referred to him, and I would highly recommend him to anyone! He made it a quick, painful process!
DO NOT GET YOUR CAR SERVICE HERE!!! - Vy
We had the worst experience EVER at Toyota Freeman. My father dropped his BRAND NEW car with only 3,000 miles off - one he has worked really hard for - for a simple oil change. We were told that once the car was ready, we would be notified but days went by and the company failed to notify us of any status on the vehicle. Growing impatient after numerous phone calls, since this car is my father's only method of transportation, we called Freeman only to be notified that due to their mishandling and neglect towards my father's car it was now damaged. Freeman's employee was irresponsible and negligent causing him to crash my father's car into a structure of some sort. The amount of loss is unimaginable. His new car is damaged and requires extensive repair. We contacted the dealership and got a hold of the service manager Tom, who then connected us to their insurance agent who had the audacity to yell at us and was completely rude to us. THEY damaged our car. THEY caused us to suffer emotional distress and yet, here we are being yelled at.
DO NOT TAKE YOUR CAR HERE. They will not own up to their mistakes.
Go somewhere else ! - JB
Took my ctx in for service as engine light came on. After spending $3000 on repairs and telling me everything was ok the light came back on the next day . Back in their shop where they told me more expensive repairs were needed . They either did not fix it right the first time or maybe not at all -makes me wonder . Maybe Cadillac is just a terrible product or theIr service dept does not know what is going on . Very unhappy with service , costs, and trust .
Poor workmanship - Toyota owner
I took my 2002 Camry in for minor scratches on the passenger door and fender. When I was called to pick it up and arrived you could see from 20 feet away the poor paint job on the door. I told them this was not acceptable. I was never called regarding imperfections in the door. When I got the car back there were dents in the car that were not there before, which they denied with a heated argument. They told me basically don't come back and did not charge me and did not warranty the work. They told me to take it to the dealer to fix the door. This could have been avoided if I was called regarding the imperfections in the door with a new quote for repairs instead of painting over the imperfections. I would not recommend Service King for any repairs or painting.
No Brakes - Tony E Wilson
I took my truck to Sewell Cadillac in Grapevine on 3/28/18 for a basic oil change. I arrived at my scheduled appointment. T hey took my truck and an hour later came and told me that my brakes were completely out. I was told that my staring shaft was bent and it cut my brake line and would cost $1800 to repair. When I asked how could that happen and what would cause my staring shaft to bend. They stated that something must have hit it. I told them that I have not hit or run over anything. This truck has never been in any accident. There was no evident of any leaks. Not even when I pulled up to their bay. So from the time they pulled truck from their bay into their shop, the brakes went completely out and they could not stop. My question is, that if the brakes were a problem when they first drove it into the shop, why didn't they come tell me then. Why wait over an hour to inform me that something was wrong. When I questioned them about my concern, they became defensive. I was told that I could either fix it or have it towed out. This is the second time taking my truck in for one service and having something else go wrong while in their shop.
They were EXTREMELY unprofessional. I took my car up... - JerricaJustice
They were EXTREMELY unprofessional. I took my car up there(which was running at the time) because it was having starting problems. They called me the next day and said it would cost me almost 600 dollars to fix it because the Mass Air Flow Sensor and the Throttle Cable had to be replaced. The Throttle cable was fine when I went up there but as I went back I noticed it had obviously cut or tampered with. When I asked the manager about this he called me a liar and told me to never come back. I will NEVER go back and suggest you don't go as well. Words cannot explain my frustration.
The car took 4 months, and after some people were let go... - sonandbear
The car took 4 months, and after some people were let go and and shop problems were fixed, everything started to get worked on and all in all it came out well.