Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Fantastic - Stotts
As an octogenarian I have purchased a few vehicles. 5 Star Ford provided the best experience off all.
Made me wish I needed another car.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Incredible and easy experience - Erik Roberson
I met Chris at the dealership when I needed a car due to a total loss of my 2012 Ford edge in an accident. Chris has a warm and welcoming smile, and a happy and servant approach to his customer service. After speaking with Chris for a short period, he knew the exact car that would be right for me. He brought up the 2019 Ford edge ST for a test drive. The test drive was a blast, not just because of the car, but doing it with Chris who was able to walk me through all the features and benefits of the new Ford model. Not only did Chris know how everything worked on the car from new technology to the simplest of features but he also was able to listen and align those features and benefits to my needs as a consumer and a fun driver. Chris enjoyed the drive and he was able to make a personal connection along with a professional connection. Chris didn’t “sell” me the car but rather enhanced my purchasing experience at Sam Packs five star Ford. During the delivery of the car he personalized the features of the car to me. Even the next day he Meade additional time for me to show me some of the features after I had some time to get to know my car and accumulate some questions. Chris’s helpful attitude and polite demeanor will have me as a customer for life!
Working with RJ, the sales manager was a welcoming blessing added and enhanced the overall experience. RJ was honest, transparent and worked to make the purchase right for me. I believe not only did I leave with my new car, but also two friends I will have in my life going forward.
Applause all around!
Overall experience has been great. - Big Jim
I had two vehicles in the past couple of days and the experience has been outstanding. Service advisor kept me informed on the status of the vehicles and got us a loner when one of the vehicles was going to have to be kept overnight. Great time.
Joe Crawford is your man for the best experience ever! - DZalecki
Joe Crawford was very detailed from beginning to finish. He knew how I picky I was about finding the right car for me and he delivered! I fell in love with my new but gently used car immediately! He was very attentive, and made sure I was 100% satisfied with the car before buying. This was such a stress free, pressure free, and exciting car buying process. I definitely will make sure all my friends and family know that they should see Joe Crawford for their car buying needs and also shout out to Sam Pack Five Star Ford for having the best rates and warranties. I’m so excited to have my new car!
Internet Sales Manager/Leasing Specialist
Performance Sales Manager
Great Staff - Jill and Tim
Renya was extremely Professional! She worked hard helping us get the Truck and the price we wanted and could afford. Keep up the Great Work Reyna! Grand Prairie Ford is very fortunate to have such a great employee.
Master Certified Sales Professional
Quick and easy - Zaro1993
I drove 6 hours to buy a vehicle from town east. They made the process simple and easy, and my salesman, Russell, went above and beyond to make things as easy as possible
New Car Sales Consultant
Best car buying experience I've ever had - KINGCHEDR
The team at mac haik desoto was awesome the salesman obie sales manager Alex and the finance guy Paul I believe were just incredibly great people to deal with got there test drove the car and drove out of there with our new car in less than 2 hours with a great price sales decent apr a bad xxx car with all the amenities I needed and just great customer service. They really have gone above and beyond to ensure my satisfaction I would not hesitate to shop there for my next car
The BEST of the BEST ! - Tabbiegirl
This is our 3rd car at DD. NEVER have we had a problem with the buying process. In fact they make it so EASY! We did the application online and called and spoke to Ernest Garza. Gave him all our info and he went and found us a truck ! All we had to do was sign on the dotted line with William Woodard.SO professional and SO competent ! Thank Y’all AGAIN !
Tim and Tabitha Lee
New Car Sales & Fleet Manager
New Car Sales Associate
Oil change - C.Price
Priscilla the service advisor took immediate and special care of my GT350. They require a extraordinary oil change and she made sure those extra steps were taken. Highly recommend..
Internet Sales Consultant
They get it done. - Skyemav
Great service all the time. They get you in and out as quick as they can and make you feel comfortable while there. I’ll be back.
Professionalism outstanding. - K0414
Michael Nye planned for my car return and new car lease with my needs for time and resources. He had the car I wanted prepared and a possible backup for review. The paperwork was streamlined by him and the financial officer. Overall, I had an enjoyable experience and left with a lease car I will enjoy.
Place is a JOKE - JSoulek
I drove 4.5 hours from Oklahoma to look at a used 2014 Silverado they had for sale. After getting there they pull out the bare keys. I asked where the key fobs were. They tell me they don’t have them. I ask how do you use the remote start with no fobs. They tell me it doesn’t have remote start. The ad on Autotrader listed remote start. She goes and talks to someone and they agree to add remote start. I tell them if the truck has navigation, it came with remote start, they just need the fobs. They go to the truck and bring in the original sticker from when it was new. Plainly written on the sticker “Remote start”! I shoulda turned around and left! They disappear again and comeback with one fob. I asked where they found it, they say it was in someone’s desk drawer. They proceed to start the truck and it sounds like it has no exhaust at all. I test drive it, we get back and they asked what I thought. I told them it was too loud. They agree to reimburse me to fix the exhaust( which they did 3 weeks later). After I get the exhaust fixed I notice a vibration which I thought was the exhaust being dumped in front of the axle. I take it in to get the tires balanced. I notice it still has a vibration. I take it back to the people who balanced the first time. They do a road force balance and discover two of the tires are bad. I’ve since called my salesman and they told me to talk to Don Bailey, which I have left 3 voicemails for and has yet to call me back! I’ve called numerous other times to only be transferred to someone else’s voicemail, with no return calls!! I did finally talk to someone named Steve whose response was to me “Did you make it home”! Not a place that sounds like they take care of their customers. All this after their 125 point inspection!
My advice is to NEVER step foot inside any Autonation dealership!!!
I’m now in the process of taking the truck to a GM dealership to have the rough idle looked at. I’m hoping the Powertrain warranty will cover that.
This has been $1,000 out of my pocket and I haven’t even owned the truck a month. Their 125 point inspection is a joke!
Excellent Service - aggiegrad05
Took my Expedition in for an oil change, tire rotation, and to address an open recall. I was greeted at the door by Robert Espino who was extremely helpful. I had planned to leave my vehicle there and Uber to work, but asked if they had loaners available. Because I have PremiumCare I was sitting in a loaner Escape in 10 minutes and was on my way. Robert called me later that morning to let me know my vehicle was ready. When I arrived back at the dealership, my vehicle had been washed and vacuumed and the bill was $10 less than I am used to paying at the Ford dealership closer to my house!
All in all a fabulous experience. I will definitely be returning to Park Cities Ford for all of my future work. Robert was responsive and helpful and the work was done quickly and affordably.
Excellent Customer Service - Juanita43
I have always received excellent and quick service at this dealership. Friendly and helpful whether I make an appointment or not. Tony Roberson is the best.
Great dealership - RubyRed
We came in to get a recall done on our mustang we strolled through the used cars and found a Fusion that we liked. Wifes Mustang came from this dealership back in 2006 when it was Texan Ford. So ours was 12 years old 177000 miles. It was time. Our sales person Mike Halasa was awesome. He was not the pushy salesman that we have had in the past at other dealerships. He made it a awesome time. He found some trim pieces broken and is having them replaced along with window tint. Now our finance person Kim Harris was the best. Made signing the papers fun. Very helpful and very good at her job explaining all the warranties and all other questions. She gave me a nickname as serial trader since I have had the 5 new cars since my wife has had one. She had me laughing and enjoying our time. This is how car buying should be. Got our payments where we wanted. AWESOME DEALERSHIP!!!!!!! As we were about to leave the check engine light came on. No worries they said. Put us in a loaner until it can get fixed. Very impressed how we were treated. Thank you Autonation Ford Arlington
There answer was buy a new truck... $155 gone with no answer - Mardee57
04 FordRanger- 123,000 miles-CheckEngineLightON/SOLUTIONS:Rebuild-heads-$5000 or swap engine out for $9000. Turner's Pit Stop - $179 Fuel Induction Service FIXED
How to lose a customer in 10 days - NoFordEver
Absolutley terrible sales experience! I need people to know how the snakes at Autonation work.
I custom ordered a mustang GT back in December 2018. It was optioned out & one of a kind! Well after delays by Ford themselves it finally arrived 4/5/2019. Mind you I didn't receive a call that my vehicle arrived, I had to contact Autonation days later as Ford's tracker sucks!
Well I had plans to pick up the vehicle Friday 4/12/2019 but had an emergency to take care of. Monday 4/15/2019 I get a call from the Sales Manager, Cory Dalgetty, that my custom ordered, deposit-held vehicle has been SOLD! Yep, a car I had to wait 4 months to arrive, was sold from under me in just a few days.
This is my first & last experience with Ford, after all the recalls, delays & poorly trained employees. I'm sure it's a decent place to buy a plain F150 on the lot, plenty of those! Don't let the basic purchase reviews fool you!
So don't waste your time trying to get a custom order, or even anything in general. These idiots don't know how to place a "SOLD" sign on a purchased vehicle. You'll waste time waiting anxiously only to be given a weak apology & the opportunity to relive the experience by ordering again.
Screw Ford, screw Autonation!
Let's start with the buying process. I was at this... - rangerfandan685
Let's start with the buying process. I was at this run-down dealership for almost 5 hours buying my truck. Having sold cars for a couple of years I know this was waaaaaaay too long. My salesperson wasn't knowledgeable at all. When we couldn't come to terms on the truck I was on my way out, starting up my vehicle when they waived me back inside. Turns out the could make the deal I wanted. I went through finance (also very unprofessional), signed all of my paperwork and about 2hrs later I was driving home. About a week later I got a call from Will (sales manager) saying I would have to give them an additional $200 down and buy a warranty that would increase my payments by about $20 a month. Having sold cars I know that my deal had been sitting in the finance office for a week trying to find a lender to purchase it at the terms we agreed on. When they couldn't find one that wouldn't take some of their profit away to take the deal they called me to "sweeten" it for them so they could at least make some money on the back end in finance. The sales "manager" Will was very confronational with me when I let him know I knew my rights and knew what was going on. This dealership is a run-down piece of junk and their "sales" staff is a joke, their finance department is an un-organized joke. I wouldn't recommend giving this place your business unless you're ready to be jerked around and lied to. This place is a joke.
Bulls hit artists - Mike pierce
I went to Metro Ford to purchase a 2012 Dodge Durango. I'd informed them prior to me going to the dealership that I will be purchasing the vehicle through my credit union. sales rep name Laverne told me that when I came down it would take no longer than 5 minutes to get me a bill of sale however when I got there they gave me some line about taking the ad for the car to my credit union and that they would fax over the bill of sale to them.I could not understand why they would not provide me with a copy of the bill of sale unless they planned to change some things in the originally negotiated price. If you are in the market to purchase a vehicle do not go there.
Bought my Ford Fusion and recommended 5 others - Rolotalando@yahoo.com
Love them makes me proud to drive a American made car victor made me feel like family since then my mom best friends and cousin went I love dealing with the people at phils
Grand Prairie Ford
Five Star Ford
Don Davis Ford Lincoln
Sam Pack's Five Star Ford Carrollton
New Car Sales Director