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Best buying and customer service experience - Peterson
Crystal Sanders, John Little and the whole Sam Pack family is amazing at the North Richland Hills Location. They have made the buying experience painless and easy. They listen to what we need and question and work hard with their team to insure we get what is best for our family. Crystal and John always goes above and beyond for their customers. We look forward to working with these two and the whole team again for our kids.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Sales - Donna
Christopher Krause helped me throughout the process of buying a new vehicle. Christopher got me the best incentives and even took to the time to help me with the return of my rental. Would definitely refer anyone to Christopher.
Great Service - Luann
Lance Harris is the best service advisor in Dallas........I wouldn't let anyone else help me with my service needs... Always feel like I am getting treating fairly....
Awesome Service - V2019
Great experience buying my second vehicle with Grand Prairie Ford. Daisy has worked with me on both purchases, and I greatly appreciate her professionalism.
She made the entire purchase a great experience. Very friendly and helpful in all departments.
I will highly recommend any of my family and friends .
Thank you Grand Prairie Ford and Thank you Daisy
Great - Omar
They are very professionals and willing to help you. And answer all the questions that you have, always have time for the customer, thanks for everything.
New Car Sales Consultant
Find the rumble - CNCHEND2
The Service Department (without an appointment) quickly determined my Mark C's rear rumble was not wheel bearings but slightly cupped rear tires (15,000 miles without rotation, my fault). They rotated and balanced the tires (even though I forgot to put the wheel lock key where they could see it). Rumble is now fading and I am a happy customer.
New Car Sales & Fleet Manager
New Car Sales Associate
Ray Delgado sold me an excellent 2016 Ford Fusion - KR1949
On April 5, 2019, I purchase a car that far exceeded my expectations. A 2016 Ford Fusion SE.
Ray Delgado helped me with the purchase and financing and was very honest and informative about the car I was purchasing. I Highly recommend Ray and Westway Ford.
very good service experience - SrLawrence1
Attendant was prompt to get us checked into the service dept. and directed us to the waiting area. Stanley came by the waiting area several time to check on us to see if we needed anything. Services to the vehicle was prompt and the vehicle was washed and vacuumed out on the inside before it was returned to us. very good experience. Larry M of Midlothian, TX
Professionalism outstanding. - K0414
Michael Nye planned for my car return and new car lease with my needs for time and resources. He had the car I wanted prepared and a possible backup for review. The paperwork was streamlined by him and the financial officer. Overall, I had an enjoyable experience and left with a lease car I will enjoy.
Very nice and friendly to work with - Robson
Chase and Kyle where great to work with and enjoyed the buying experience. Really like the edge and everything it has. Thanks for a great buying experience
Great customer service - Jen
Carlos was super helpful and not pushy at all! Maybe our best car buying experience ever! We were on vacation and Carlos helped us unload our old car and repack our new car! Go buy a car from Carlos at parks city ford in Dallas!
Place is a JOKE - JSoulek
I drove 4.5 hours from Oklahoma to look at a used 2014 Silverado they had for sale. After getting there they pull out the bare keys. I asked where the key fobs were. They tell me they don’t have them. I ask how do you use the remote start with no fobs. They tell me it doesn’t have remote start. The ad on Autotrader listed remote start. She goes and talks to someone and they agree to add remote start. I tell them if the truck has navigation, it came with remote start, they just need the fobs. They go to the truck and bring in the original sticker from when it was new. Plainly written on the sticker “Remote start”! I shoulda turned around and left! They disappear again and comeback with one fob. I asked where they found it, they say it was in someone’s desk drawer. They proceed to start the truck and it sounds like it has no exhaust at all. I test drive it, we get back and they asked what I thought. I told them it was too loud. They agree to reimburse me to fix the exhaust( which they did 3 weeks later). After I get the exhaust fixed I notice a vibration which I thought was the exhaust being dumped in front of the axle. I take it in to get the tires balanced. I notice it still has a vibration. I take it back to the people who balanced the first time. They do a road force balance and discover two of the tires are bad. I’ve since called my salesman and they told me to talk to Don Bailey, which I have left 3 voicemails for and has yet to call me back! I’ve called numerous other times to only be transferred to someone else’s voicemail, with no return calls!! I did finally talk to someone named Steve whose response was to me “Did you make it home”! Not a place that sounds like they take care of their customers. All this after their 125 point inspection!
My advice is to NEVER step foot inside any Autonation dealership!!!
I’m now in the process of taking the truck to a GM dealership to have the rough idle looked at. I’m hoping the Powertrain warranty will cover that.
This has been $1,000 out of my pocket and I haven’t even owned the truck a month. Their 125 point inspection is a joke!
Courtesy - Cliff 75
Everyone that I spoke to in the service Department was very helpful and knowledgable and well trained to do their job ver courtesy I would recommend to any one to visit Randall Reed’s Dealership
Great dealership - RubyRed
We came in to get a recall done on our mustang we strolled through the used cars and found a Fusion that we liked. Wifes Mustang came from this dealership back in 2006 when it was Texan Ford. So ours was 12 years old 177000 miles. It was time. Our sales person Mike Halasa was awesome. He was not the pushy salesman that we have had in the past at other dealerships. He made it a awesome time. He found some trim pieces broken and is having them replaced along with window tint. Now our finance person Kim Harris was the best. Made signing the papers fun. Very helpful and very good at her job explaining all the warranties and all other questions. She gave me a nickname as serial trader since I have had the 5 new cars since my wife has had one. She had me laughing and enjoying our time. This is how car buying should be. Got our payments where we wanted. AWESOME DEALERSHIP!!!!!!! As we were about to leave the check engine light came on. No worries they said. Put us in a loaner until it can get fixed. Very impressed how we were treated. Thank you Autonation Ford Arlington
Rude Insulting Dishonest - Screen Name
Rude, Insulting, Dishonest. I was spoken to by a cocky ‘sales manager’ with an attitude. I was lowballed I’m on Trade. I was quoted 18% financing (I have good credit). No deal.
After buying a different truck at another dealer (excellent experience) took my vehicle in for service - was quoted nearly a thousand dollars for work that I later had completed elsewhere for $170.
Let's start with the buying process. I was at this... - rangerfandan685
Let's start with the buying process. I was at this run-down dealership for almost 5 hours buying my truck. Having sold cars for a couple of years I know this was waaaaaaay too long. My salesperson wasn't knowledgeable at all. When we couldn't come to terms on the truck I was on my way out, starting up my vehicle when they waived me back inside. Turns out the could make the deal I wanted. I went through finance (also very unprofessional), signed all of my paperwork and about 2hrs later I was driving home. About a week later I got a call from Will (sales manager) saying I would have to give them an additional $200 down and buy a warranty that would increase my payments by about $20 a month. Having sold cars I know that my deal had been sitting in the finance office for a week trying to find a lender to purchase it at the terms we agreed on. When they couldn't find one that wouldn't take some of their profit away to take the deal they called me to "sweeten" it for them so they could at least make some money on the back end in finance. The sales "manager" Will was very confronational with me when I let him know I knew my rights and knew what was going on. This dealership is a run-down piece of junk and their "sales" staff is a joke, their finance department is an un-organized joke. I wouldn't recommend giving this place your business unless you're ready to be jerked around and lied to. This place is a joke.
Bulls hit artists - Mike pierce
I went to Metro Ford to purchase a 2012 Dodge Durango. I'd informed them prior to me going to the dealership that I will be purchasing the vehicle through my credit union. sales rep name Laverne told me that when I came down it would take no longer than 5 minutes to get me a bill of sale however when I got there they gave me some line about taking the ad for the car to my credit union and that they would fax over the bill of sale to them.I could not understand why they would not provide me with a copy of the bill of sale unless they planned to change some things in the originally negotiated price. If you are in the market to purchase a vehicle do not go there.
Bought my Ford Fusion and recommended 5 others - Rolotalando@yahoo.com
Love them makes me proud to drive a American made car victor made me feel like family since then my mom best friends and cousin went I love dealing with the people at phils
Grand Prairie Ford
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New Car Sales Director
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Credit Union/Chamber New, Used, Lease& Commerical Sales