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The second time around - 96fordman
My wife and I came in about a month ago and purchased a 2019 Highlander. Andrei was our salesperson and was absolutely marvelous. He explained everything thoroughly and helped my wife get over the payment shock. It was an absolutely wonderful experience at the dealership and with Andrei. So a month later my wife purchases a used 4Runner for me as a surprise. And that experience was EVEN BETTER, if you can believe that. I cannot truly put into words the ease and professionalism during the experience. I truly don’t think that you can find a better dealership and a better salesman. When you go ask for Andrei and you will drive off extremely happy, and in a new vehicle.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Internet Relationship Manager
most excellent !!! - Mornblade
i been needing a vehicle for several months now, thank you all at Cowboy and my son Travis Shanks for helping me get in a vehicle 0 Down good affordable payments.
Fleet Sales Manager/Internet Sales Manager
New Car Sales
No Hassle / No Pressure Approach Sold A Truck - NEW Truck Owner
I came in to look at a used Tacoma and Jose pointed out that I could afford a new one. I test drove the truck and instantly loved it, my wife was with me and she test drove it as well. I traded in a Chevy Tahoe and am currently enjoying the much smoother ride, my whole family has commented on it. Jose showed me my options and Kal walked me through all the financing paperwork. Everyone was extremely helpful and polite, and at no time did I feel pushed in one direction or another. Jose also didn't give me that skin crawling cringe feeling that is common among car salesmen. It was by far the best car buying experience I've ever had and also the first NEW vehicle I've ever owned, and I have already recommended Toyota to a friend who was car shopping on Sunday.
New Car Sales Professional
Used Car Sales Professional
Rockwall Toyota Experience - LWWLDW
I visited Toyota of Rockwall to purchase a new Highlander. Contact with all employees was very professional and respectfull. Joseph, in Sales, was especially helpful and knowledgeable concerning the Highlander.
Took car in to get service - GTBLACK1
As always, the service is excellent and the Shuttle driver was very nice and courteous. I had to leave the car due to a part being order but everything was a great success.
Sales and Leasing Consultant
Older Toyota needing repairs - Chuck
I would highly recommend Toyota of Richardson’s service department. I have a 20 year old Tacoma with almost 400,000 miles and needed a brake job and reseal the head gaskets. Brandon was thorough in his explanations and kept me notified throughout the process. I wish all of my vehicle repairs went so smoothly. Chuck ..
Reasonable - Heidi
They worked with us together towards a comfortable zone both for us buyers and them seller!! Great service!! would definitely recommend to family and friends!!
Excellent service - TanyainTX
I trust my car service to only this dealership, Patt Lobb Toyota of Mckinney. They are courteous and professional. I know my car is in great hands.
Deceptive - GrannyM
I like the Sienna I bought In June 2018. However, when I was signing the Vehicle Buyers Order, there was an item on there that had not been mentioned before. The salesman (I think his name was Dolph) told me it was for 5 years of oil changes. Since I live it Fort Worth, I told him I did not want it because I would not drive that far for service. He said I should be able to use it anywhere and if not, let them know and they would refund it. Sure enough when I went to Freeman Toyota in November to get my oil changed, it was not honored. Mallorie, the service advisor, researched it and told me it was for the Sport City Oil Change Program and was not transferable. I called and spoke to my salesman at Sport City who said he would speak to his manager and call me back. He did not. I called the finance manager several times, but my calls were never returned. I was out $599 for nothing. As far as I am concerned this is deceptive trade practices so BEWARE!
scammers, liar, web of lies - GotScammed
These are very very very bad people. If you are a first time buyer or anyone who plans on buying a car from these guys as a guy who purchased a car from
these people, DO NOT!!! I REPEAT DOOOO NOT buy from them but if you decide to risk your luck I will do my best to let you know what you're up against so
you can have the upper hand. So I was a first time buyer and my sales man was MIGUEL CARDENAS. This was my first car so I literally checked car selling
websites every day for 3-4 months about 5 times a day to see if the car would be eventually sold by and OFFICIAL TOYOTA DEALERSHIP!!! After the time span
passed I finally found one at toyota of grapevine where I was greeted by MIGUEL CARDENAS. This guy seemed very nice and friendly he showed me the car it
was a little beat up in person (but on the website they used images from when when the car was brand new) with a dent that I figured could pop out(Needs a
whole new door) and the hood that was misalligned, it look minor but it was(frame damage). So I made an appointment with miguel where it took 1 hour to
drive 1 hour back but we sat there for 2 hours to see MIGUEL but he was working with another customer. Then eventually he came to us but the dealer was
closing so he talked me into putting down a 500 dollar payment to reserve the car I thought this was a good idea cause this car sells like hot cakes.(DONT
DO THIS BE PATIENT THERE WILL BE ANOTHER CAR LIKE THE ONE YOU WANT THEY DO THIS TO PERSUADE YOU TO BUY IT) Thinking back now I believe this was planned so
be careful. Now this is where I notice really sketchy stuff here is where I went to sign the papers that listed how much I made so I put how much I made
and under I put how much I made from additional services. MIGUEL then checks with his manager who I believe his name is KEITH?(not sure he is a very large
tall white guy always at computer hes a manager!) But he comes back and tells me to put the additional income and gross into one(LIE). Listen up first time
buyer here is where they tried screwing me over with large monthly payments you can tell them where you want to be, I got payments I wanted. I also wanted
to negotiate the price but these guys are so slick that they didnt tell me when it was time to negotiate but for first time buyers its anytime before you
sign anything! And always get someone to go with you with exp in buying cars or phone some these guys like to use the line "is your friend paying your car
payments?" dont listen call whoever they try to talk loud and over you to get in your head. So i go to sign papers where I meet a guy named SHON. Let me
tell you this guy is something else he tried pushing the warranty on me so hard telling me "this is what I have" but I kept saying no(THE WARRANTY IS
COMPLETE TRASH EVEN A GUY OUT OF THE SERVICE CENTER TOLD ME STRAGHTFORWARD AND ITS FROM A BAD COMPANY). Not sure what happens but BRUCE(tall african
american) comes out telling me he got me an employee discount on the warranty me thinking I got a deal I took it! in reality the warranty can be
negotiated...he LIED! So both SHON and BRUCE kept telling me if I dont like the warranty I could cancel whenever I wanted NOT TRUE!!!!! you have 15 or 30
days to cancel!! these guy are so...... JUST DONT LISTEN DONT BUY WARRANTY. So no im goign to sign papers and this guy bruce is pressuring me sooooo hard
to sign the papers like really bad he starts yelling and everything then i got pissed and i told him that youre not going to pressure me into buying a car
at this point he gets angry and tells me he has other clients an walks off and get son the phone with another customer. But I called a few people and I got
2500 knocked off of the price they tried adding on charge for "services and fess" which is something they added on to put more money in their pocket
everything is negotiable and this is where you can negotiate car price. I signed worst decision ever def buyers remorse id ont regret buying a car but i
regret buying from these ppl. I bought the car and didnt have no where to put it so i left it at the dealer for a few days and miguel calls me and says
theres a tow truck that comes and towes cars at night that arent supposed to be on the lot!! LIE!!! later i realizd he did this because as long as I havent
taken it off the lot I can still return the vehicle, all of these guys are scammers and liars. Next I tookt he car home and it rains hard and there is
water leaking all in the trunk I mean atleast 4 gallons it ruined the back seats and I had to take the trunk interior out. I called miguel cardenas and I was extremely patient with this guy I was letting him tend to other customers and he told me he would call me back he never called me and he had the audacity to tell me that he called me a lot of times(lie) when I eventually got in contact with him by GOING 1 HR AWAY TO THE DEALER! When I got there they asked if I had warranty I had cancelled it but I told them yes cause I knew they were using it as a scapegoat but they told me to go to the service center and the guys in the service center tell me the warranty is a paperweight. The guys in service center told me to see if the dealer would pay the 100+ service fee.....long story short they didnt! But I go and ask for a manager and this guy who has crooked eyes comes up to me he tells me hes a manager(lie) and he calls miguel for me who is obviously at this point avoiding me. But the guy calls miguel and miguel tells him the story over the phone instead of comign to me an speaking with me like hes supposed to and the crooked eyes guy walks me to my car and tels me to patch up a crack. This is my story and I am only posting this to help out the poor future victims I wouldnt take a free car from these guys these are professional scammers who prey on innocent people who simply want a good car. These guys really make toyota I made the mistake of trusting this dealership because it was toyota big nono. If you are a 1st time buyer look elsewhere i dont care how far you have to go dont go here dont dont dont. And I forgot to mention when I walked into this dealership to fix the rain in my car I turned my head and I saw the manager Keith and the crooked eyes guy laughing at me and the quickly looked away as I turned my head towards them. Look at all of the negative reviews, read them, they arent there for no reason, the good reviews are most likely from rich ppl who forked over a lot fo money for a new car. Best of luck buying a car and I wish you the best thanks for reading. (Im not proof reading this)
Amazing Service - Galtech61
Love this dealership! Bought my last 4 vehicles from Lone Star Toyota. Decided on a whim to upgrade my 2016 Sienna, Got an amazing deal, Jack and Gabriel worked extremely hard to meet my needs and totally succeeded.
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