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satisfied - 350zboy
Top notch, hi end dealership. My salesman Kenneth answered all questions and really made me and my wife feel at home. He took the time to answer all questions and let us test drive as many cars as we wanted with no hesitations. I really believed he wanted is to leave very satisfied. This is the reason I am and will continue to be a repeat customer.
Run from this place - Unhappy
I don't know where to start. Tried to buy a new Cadillac and was lied to from the very begining by everyone involved. They lied to us about the car being availble, then it wasn't, then it was from a different dealership then it wasn't. This went on for FIVE DIFFERENT CARS. They outright LIED to us the car was available and was on a trailer three hours away. Then they took a $1,000 deposit. The car never got there. Then they told us the car had a blown engine. Remember this part.
Then then they had another one just like it in Chicago. Then it was not available. Then they had one locally but it was a lot more money than we agreed to pay. Can you say "Bait and Switch"
Then they LIED about the Cosco discount program. They tried to steal the gift card from Costco. Can you say "Theft"
We told them just give our money back and we will go to a "Real" Cadillac dealership. That was three weeks ago. Again can you say "Theft" We still do not have our money back. And no one returns or takes our calls.
We went to Sewell Cadillac and took delivery of the car we wanted in one day. The car with the "Blown Engine" was another LIE. The car did not have a blown engine. Can you say "Deceptive Trade" The dealer that had the car told us they just could not do business with Cadillac of Arlington.
Folks if Cadillac won't deal with these people neither should anyone else. We still do not have our money back yet.
We will be filing suit against the dealership.
Do yourself a favor and avoid this place like the plague. Even the General Manager will not call us back. All we tried to do was spend $45,000.00 for a car.
Great service and friendly people - Majic j
I would like to thank Mr. Ata for the great service. The whole Garland team helped us and they gave a good deal. Will definitely recommend them to our friends and family. Thank you Mr. Ata Barakat.
Transmission Issues - Sewell is Terrible
I purchased a 2013 Cadillac SRX several years ago & have had multiple problems. I took the vehicle in for regular oil changes & service throughout the warranty period, then used a shop closer to me after it expired. I was told by Sewell each time there was no recall on my vehicle. My transmission has gone out. When I began to research it, I found out this is a known issue for cadillac and many recalls have been issued to correct it. Apparently my vin wasn't one that was recalled. HOWEVER MY FREAKING TRANSMISSION HAS GONE OUT. I was told I would have to pay for diagnostic & repairs. Their service is a scam! There is no way I should be having transmission issues. I would NEVER recommend Sewell.
Best Car Buying Experience Ever! - Andrea519
Car buying experiences are typically something to be dreaded. However, working with Josh Jones has become something to look forward to. He is straight forward and makes the process seamless. We are on our third vehicle purchase from him and I have zero complaints. If you want a streamlined process with someone who is honest and communicates the process he is your guy!
Will not honor warranty saying my car was in an accident - Not happy
My car has been in this shop 4 time for engine light. Now they say the the warranty will not fix it because my car was in an accident. But there are not scratches or dents or any physical evidence of a wreck. Never trust Sewell. They are great while buying a car but not when fixing one.