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Great staff! - tguinn1
I was very happy with the service provided from Tanner and his manager Kraig.. They worked hard to put a good deal together and went beyond the call of duty to help me get it done fast.
Top Reviewed Specialists At This Dealership
With Out Asking - mma mama
When I bought the truck I had 5 oil changes and tire rotations. I had completely forgotten I had the rotations. I came in for an oil change. When Megan sent the truck back, (without having to be asked) she took it on herself to have the tires rotated. In this day and age initiative is rare. The service manager Joseph has trained them well. When all you ever hear is the negative in reviews when someone goes the extra mile they should be recognized.
Service - Unsatisfied
I used to love bringing my vehicles here, but now that Corey is gone, this place has gone to crap. Service advisors are clueless. Megan was okay to work with, and she can’t control what the jackwagons do in the back, but a little more communication would have been great. Phone rings off the hook while people stand around talking. Brought my truck in for a tire sensor issue and a new key fob programming and it’s still not done. 5 hours later, not done. Had an 8 o’clock appointment, first in line! What’s the sense in getting an appointment? Probably the two easiest things they had to do today! Just shameful!!!!!!!
Horrible dealership. - Mistake
Customer service is horrible. I purchase the vehicle with cracked windshield and was told after 30 days i can get it fix free with my warranty solutions. I called warranty solutions and was told my warranty doesnt cover glass. So i call the dealership back and talk to my salesperson "Eric Smith" and he told me he cant help then i asked to speak with a manager and he hung up in my face. I tried to call him back with no answer. Then i call customer service desk and told christine what just happen and ask can i speak with a manager, she said they are busy and there is no one i can talk to. I ask for a name and number for a manager so i can call. She said she cant give out that info and also hung up in my face. Wow!! They charge me 19,440.00 for the car when we agreed to 17,500.00. They said the warranty was free but actuality it was 1,800.00. Horrible horrible horrible place of business
Excellent Experience - actor178
Just wanted to say kudos to Stuart Allen at Randall Noe in Commerce! My experience was wonderful. He was courteous, knowledgable and treated me with respect. So many times, women are not treated as thought they know what they are doing when buying a car. Thank you Stuart!