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My first service with Elliott Auto Group - bear00240
I drove up and was met less than a minute. Britt Riley was the person who wrote the work order.
He was very professional and he answered several questions that I had. If all your of his fellow workers are as professional and positive as him you have a great staff.
This is the first time my car had been serviced.
Top Reviewed Specialists At This Dealership
JW Rocks!!!! - Century 21 First Group
JW did a great job! He went the extra mile to find the car we were desiring. I would definitely recommend him to my family and friends. Judy was also very friendly and helpful! Thanks!
New truck purchase - ldgary
I have used J. O. Williams Ford for years. Easy to purchase and great service after the sell. I won't buy anywhere else. Easy purchase, easy to work with. Awesome people.
Hail damage repair - Jeepgirl
Top notch customer service...I took my brand new jeep to them on Monday to have it repaired for hail damage. Lloyd in Body repair went above and beyond to take care of me. Enterprise rental didn't have any cars available due to the hail storm so Lloyd provided me with a loaner car. The next day I made arrangements for Enterprise to pick me up at the car dealership and they forgot to so Lloyd had one of his employees take me to go pick up my rental car. I picked up my Jeep this afternoon and it looks great!!! If you need any repair work done I highly recommend them!
Honesty and integrity - Bmoweryjr
I’ve purchased vehicles from several different dealerships in East Texas. My past 5 vehicles have come from longhorn. (2017 Explorer,2017 F150,2018 F150,2018 Raptor and most recently a 2019 Raptor) They initially won my business when I went to them with a service issue and didn’t want to use the previous dealership I purchase that vehicle from. Charlie and Steve in service were awesome with getting the problem resolved and managed to get all the work warranted out so I wasn’t out of pocket. I was even provided with a loaner vehicle so I wasn’t without a mode of transportation. Shortly afterward I traded that vehicle in to them and had Jesse Ladd as my sales guy (who to this day continues to be) the process was so easy and efficient. They valued my trade in more than the surrounding dealerships and they were still cheaper on the vehicle I was trading in for than Tyler and Pegus Hurst. Where my trust for Longhorn really excelled was when I took one of the F150s in for warranty related work. Unfortunately one of the mechanics scratched up a part on the vehicle by accident. Instead of lying about it or not taking responsibility and blaming somebody else Charlie called me and told me about the situation and was upfront in admitting it was their fault and it would be taken care of immediately and make it right. When I got it back it was like it never happened. I use them for oil changes and so on. When I go to the dealership Charlie, Jeremy, Steve, Jauc and Jesse greet me by name and gladly strike up conversation which makes my patronage feel valued. As long as there is a Longhorn Ford and these guys are there. I will continue to purchase my vehicles from them.
I will not go back - Tk Goya
My 20 year old daughter brought her van into the dealership for an electrical problem. They charged her a $100 diagnostic fee that she was happy to pay. After several days they call and tell her that her warranty will not cover the work because she installed a trailer harness and that had caused a short. It would be several hundred dollars and they could not give a price up front but they would charge her by the hour. My daughter studied engineering and runs her own business so she knowledgeable about cars and electrical currents, and what they were saying sounded suspicious so she drove down. They were surprised to see her. She asked to see her van and where the short had occurred. They told her to take a seat and they would bring the van around. After quite some time, the service adviser came out and told her that it was not a short after all but the central control unit that had been overloaded. She asked how did they figure that out? They said that they ran a diagnostic. Then she asked what were the limits and capacity of the central control unit and what was the draw? They did not know. So she asked what diagnostic did they run and what were the results, they wouldn't answer the question. She called me and I placed a call to the general manager. He said that he would go down and speak with her and the service department. Well he never came down to meet her, instead he called down and told the service department to refund her diagnostic fee and they promptly asked her to please leave with her vehicle. It is disappointing when a dealership tries to prey on people that appear vulnerable.
Rude Rude Rude - Poni
So we been going up to the local Ford Dealership. Looking at new trucks. We have purchased. 4 trucks and 2 SUVs from this dealership. in the last 13 years. Today while we was looking a lady come on a loud speaker and said we are unauthorized to be on the property. Everyone goes and looks at what's new and in inventory on Sundays while they are closed its a open lot with no gates. Done this every time I thought about buying a new truck or car. The point is the lady was rude. Her tone of voice was as if we had committed a crime. I've never been made to feel that way in all my life. I will tell you this. Everyone I know Everyone I ever meet I will tell them how bad My wife and I was treated on 10/14/2018 The fact that I was in a SUV I purchased from this dealership when this happened was simply pathetic on The dealerships part. I will be taking my $70,000 I was going to spend on a truck to another dealership. You can rest ashore me or any one i ever talk will never be on this lot again. Long as I live.
Happy - Karen H
Lorenzo and the staff at JHF were the best. Got me what I was looking for at the right price. Very patient men at this dealership
Elliott Auto Group