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Excellent!! - MattMitchell
Steven was so helpful! Pegues Hurst Ford got it done! Thanks so much!! We will be back! Thanks Steven and Paul for helping us find the perfect vehicle!
Top Reviewed Specialists At This Dealership
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New & Pre-Owned Sales Associate
New and Pre-Owned Sales
My first service with Elliott Auto Group - bear00240
I drove up and was met less than a minute. Britt Riley was the person who wrote the work order.
He was very professional and he answered several questions that I had. If all your of his fellow workers are as professional and positive as him you have a great staff.
This is the first time my car had been serviced.
Service Department - Abbyaiden
He gives great customer service and treats your vechile like this own. He does his best to accommodate your needs to get you in and out in a timely matter. We need more people like him around!!
Expect the best at Al Meyer Ford - RADIO SHO
Gotta take a minute and brag on service at Al Meyer Ford.
If you know me, you know I LOVE my vehicles. My SHO is turning over 80K miles this week.
Had it in for oil change at Al Meyer Ford. In the process of rotating the tires, the key to the wheel locks got striped. I considered it "wear and tear". Vikki, the service manager wouldn't have ANY OF THAT. Not only did she order a replacement, but she put me in a loaner car.(no way to change a flat). When the replacement key came in, it striped too! Long story short, they ordered a whole new set of locking lugs and key, pounded the old ones off and replaced. Never once did anyone point a finger at another shop or try to up sell me anything I didn't need. Must have been 4 people from service that came by when I picked up my car to make sure I was happy. If YOUR car needs a new service home, give AL Meyer Ford a try.
Friendly, professional, no pressure, treated human & not $$ - James
Cory Coleman & Adam Oliver are awesome! The entire buying process was like no other. Nice to be treated right & listened to. Avoid Peltier!! Buy McRae!
JW Rocks!!!! - Century 21 First Group
JW did a great job! He went the extra mile to find the car we were desiring. I would definitely recommend him to my family and friends. Judy was also very friendly and helpful! Thanks!
new purchase - Expedition
Very Friendly and helpful. Sherry and Jerome made me fell liked they cared about what I wanted. Leon called me on a Saturday, to tell me they had located me a vehicle and he gave me a price.
New truck purchase - ldgary
I have used J. O. Williams Ford for years. Easy to purchase and great service after the sell. I won't buy anywhere else. Easy purchase, easy to work with. Awesome people.
Great sales and service - Brandon79
I have done business with Lade Fordfor years. Great no pressure sales. Knowledgeable and friendly. Service department is small but top notch. Everyone was extremely helpful!
Service review - TexasBoy
I took my truck in for service. The service manager was polite and handle my request promptly. The service was completed within a reasonable amount of time. The service was reviewed with me. I was very satisfied with my experience.
New vehicle - Author
Very friendly and professional staff. Always willing to help and to take care of their customers. Josh was very helpful throughout the whole car buying process.
Preventative Maintenance - Nacgirl
Employees are polite, welcoming and helpful. Comfortable waiting area. Kept me apprised if wait time. Clearly went over the results. Always willing to answer any questions.
Grea service made the sale - TexasTom
When you move from out of state, dealers often put you at the bottom of the pile when servicing a vehicle not purchased from them. Not here! These folks always treated us well, did the work correctly, and treated us like family. When time came to replace our F150, we got the same attention and, never felt rushed, pressured, or cheated. The salesperson took time to find the right F250 for our needs, and the finance staff was very complete and thorough. The only car buying experience where I felt great afterwards!
Wonderful experience! - djames118
We recently purchased our son’s first truck from Patrick Latin at Rountree. It was a great experience and we definitely recommend. Thank you again Patrick!
Sync update - tina1235
Brought my car in because the sync is not working meaning I can sync my phone, use my Navigation system, I can’t hardly change the temperature on my car due to it is touch screen and will not work. I find out the Software update is very large and for the service dept to update for you they Charge 130.00 for this update. An update that prevents the electronics of your vehicle not to work, my car is 2 years old and the main components don’t work. They basically told me to update myself and I did try but was unsuccessful. My car has a bumper to bumper warranty for 5 years or 75,000 miles which my car falls in this category and they still say not covered. Spoke with Steve the Manager who stated “what you want me to fix your car for FREE?” Uh yes under warranty yes I do he refused I explained I had purchased 11 vehicles from Tyler Ford and until this software update have never had a problem and if they want to take care of the customer this way then I would play the dirty way as well and write the review. So Tyler Ford after 20 years of business I will no longer purchase my vehicles through you. I will find a dealership that truly cares about the customer and goes the extra mile.
The Best.. - Ms.Ann1953
I rate All-star Ford's 5stars because they where nice on greeting you on coming in.. Make sure you are ok and give you they best work and make sure you are happy when leaving them.. thanks for Mr. Jason..And Mr.Dwight.. Thank you guys so much..
Purchase of new F150 XLT truck - Canton, GK
I highly recommend All Star Ford, Canton, TX if you are looking to buy a new car or truck.
I recently purchased a new F150 XLT. After I took delivery I found that the truck did not have the engine that I had requested. Upon returning to All Star and explaining the problem, Shane Stovall (sales) and John Boyd (gen. manager) took over and found the correct truck, even though it required a great deal of actions and paperwork on their end, I am very pleased to have the truck I wanted.
"FIVE STARS" to All Star Ford, Canton, TX.
Hail damage repair - Jeepgirl
Top notch customer service...I took my brand new jeep to them on Monday to have it repaired for hail damage. Lloyd in Body repair went above and beyond to take care of me. Enterprise rental didn't have any cars available due to the hail storm so Lloyd provided me with a loaner car. The next day I made arrangements for Enterprise to pick me up at the car dealership and they forgot to so Lloyd had one of his employees take me to go pick up my rental car. I picked up my Jeep this afternoon and it looks great!!! If you need any repair work done I highly recommend them!
Bait and Switch with Misleading Listing - William
Like some other reviewers, I’m giving just one star because it is not possible to give zero. The degree of professionalism and business practice that my wife and I just experienced borders on unethical and only serves to perpetuate the stereotype of the shady used car dealer who has no interest whatsoever in anything other than swindling you into a used car through a bait and switch. Briefly, my wife and I found a listing for a 2016 Toyota Camry XLE with just over 27,000 on Car Gurus. At the time we expressed interest in the vehicle, it was being sold through the sister location in Athens. We sent an inquiry THROUGH Car Gurus, which listed to the seller the car information as posted on the website, and it was confirmed to us that the car was still in stock on 02/28/19. We checked again on Friday (03/01/19) and saw that the location had changed to Corisicana but was still in stock under the same listing information. We scheduled a test drive for Saturday morning (03/02/19) with all confirmations still indicating the make, model, year, and mileage.
We get there and immediately notice that the vehicle is not an XLE but is instead the base LE. A brief inspection of the car also showed that only the back tires were new while the front ones had less than an eighth of an inch of tread left. There were also some dings and scratches that had been poorly covered. Once we started test driving, we noticed that the mileage was also wrong: it was about 6,000 miles more (over 33,000 miles) on the odometer. We were told that the discrepancy was because “the CFO” had been using it for commutes. Now, the car had been on the market for just over 3 months per Car Gurus, so this suggested to us immediately that a lot of miles had been put on the vehicle in a short period of time, suggesting it needed more maintenance.
We alert our sales person to our concerns and even show him the photos of the listing on Car Gurus as well as the email from the Athens lot that confirmed the vehicle in stock as listed on the website. He returns from talking to management about these concerns by saying, “there’s nothing we can do.” He indicated that management did not care that our interest in the vehicle was under false pretense as the “listing in the website does have it as an LE.” We then noted that we had been told up by the sales person that the listing on their website also listed the vehicle as having over 6,000 fewer miles (note again that this was on THEIR website, and I have screen shots of this as well, if you are interested). His response was, “we don’t compromise on prices for used vehicles.” The listing does indicate that the vehicle price as “no haggle price,” but again for 6,000 fewer miles than are actually on the vehicle.
We summarized our concerns with the business practice that we were being shown after having commuted over an hour to see a vehicle that ended up being a different model (LE vs advertised XLE) and having more miles than it was listed as having. He indicated that management had told him that there wasn’t anything they could do because it wasn’t their fault that Car Gurus was incorrect or that it had been confirmed to us incorrectly (again, and I cannot emphasize this enough, the listing on their website still had the mileage incorrect and it was still confirmed to us to be a different model). So, if you are looking at vehicle listings from third parties (which is of course common for anyone insterested in comparing prices), then I guess you have to double check their own website to make sure that it is correct. Even then, be sure that YOU check the odometer because their mileage listings don’t seem to be accurate, which is inordinately worrying as a business practice. And, if you don’t want to pay sticker price (i.e., if you’re a reasonable person), then Brinson is not the place for you to shop because they “don’t compromise on used vehicles.” Finally, if Eric Harrison or Demonte Young are managers when you go, then they won’t care enough about your experience to even apologize or make eye contact for misleading you
Sold me a lemon that died ONE DAY after purchase - Mobley
The lack of caring at this location is phenomenal. I went there because I was on a budget and found a little Nissan I could afford. The ad said “Runs great!” And the short test drive I took it on, it ran fine. One day after purchase and I can’t drive more than 15 miles without the engine shaking violently and the lights flashing like crazy. This was only last weekend! I reached out for some help and they would *maybe* do a diagnostic as long as I trade in my credit they put on my account to fix the hatchback handle (which I don’t understand, what is the point of a hatchback that doesn’t open….that should have been included and any other dealership would have been embarrassed that the client found such an obvious problem but their technicians didn’t.) At the moment I am heartbroken and having to beg rides to work and back because my two day old new purchase is dead in the water and the people who sold it to me will do NOTHING about it. Unless you are planning on buying a new vehicle, don’t go here. They talk big game about wanting you to have a great experience at Brinson but when it comes down to actually making that happen, they run and hide.
Expensive - the truth
I got charged $91.92 for the works and air filter replacement on 2010 f150.
A sad way to get over on people.
It's hard to rate them on customer service because they did not honor the coupon.
Service department - John
I had an appointment at 7 am on 4/3/2019 for 2 recall issuses. i arrived before the doors were open & was the first customer they waited on. They said it would be be 3 to 4 hours to fix the issue. I didn"t mind waiting. After 3 hours I walked to the back and and saw my truck sitting outside. thinking it was ready i went to talk to service advisor and found out they have not even looked at my truck after being there for 3 hours, with a 7am appointment. Why have an appointment and be the first customer of the day and after 3 hours they haven"t even looked at it? i was told over the phone and when i arrived it was probably a 3 to 4 hour job. making an appointment should stop if there not going to look at your vehicle. CORPORATE should know about this!! This is not the way to run a business and treat loyal customers!! This has nothing to do with the sales people at Rountree Ford. Sam is the salesman i have used for several years and he is great.
Honesty and integrity - Bmoweryjr
I’ve purchased vehicles from several different dealerships in East Texas. My past 5 vehicles have come from longhorn. (2017 Explorer,2017 F150,2018 F150,2018 Raptor and most recently a 2019 Raptor) They initially won my business when I went to them with a service issue and didn’t want to use the previous dealership I purchase that vehicle from. Charlie and Steve in service were awesome with getting the problem resolved and managed to get all the work warranted out so I wasn’t out of pocket. I was even provided with a loaner vehicle so I wasn’t without a mode of transportation. Shortly afterward I traded that vehicle in to them and had Jesse Ladd as my sales guy (who to this day continues to be) the process was so easy and efficient. They valued my trade in more than the surrounding dealerships and they were still cheaper on the vehicle I was trading in for than Tyler and Pegus Hurst. Where my trust for Longhorn really excelled was when I took one of the F150s in for warranty related work. Unfortunately one of the mechanics scratched up a part on the vehicle by accident. Instead of lying about it or not taking responsibility and blaming somebody else Charlie called me and told me about the situation and was upfront in admitting it was their fault and it would be taken care of immediately and make it right. When I got it back it was like it never happened. I use them for oil changes and so on. When I go to the dealership Charlie, Jeremy, Steve, Jauc and Jesse greet me by name and gladly strike up conversation which makes my patronage feel valued. As long as there is a Longhorn Ford and these guys are there. I will continue to purchase my vehicles from them.
I will not go back - Tk Goya
My 20 year old daughter brought her van into the dealership for an electrical problem. They charged her a $100 diagnostic fee that she was happy to pay. After several days they call and tell her that her warranty will not cover the work because she installed a trailer harness and that had caused a short. It would be several hundred dollars and they could not give a price up front but they would charge her by the hour. My daughter studied engineering and runs her own business so she knowledgeable about cars and electrical currents, and what they were saying sounded suspicious so she drove down. They were surprised to see her. She asked to see her van and where the short had occurred. They told her to take a seat and they would bring the van around. After quite some time, the service adviser came out and told her that it was not a short after all but the central control unit that had been overloaded. She asked how did they figure that out? They said that they ran a diagnostic. Then she asked what were the limits and capacity of the central control unit and what was the draw? They did not know. So she asked what diagnostic did they run and what were the results, they wouldn't answer the question. She called me and I placed a call to the general manager. He said that he would go down and speak with her and the service department. Well he never came down to meet her, instead he called down and told the service department to refund her diagnostic fee and they promptly asked her to please leave with her vehicle. It is disappointing when a dealership tries to prey on people that appear vulnerable.
Awe service!!! - Danielle
Such crap service. I bought a brand new car that just shuts off in the middle of the road and I've waited all day to get a rental car or to hear something about my cat, and have yet to hear anything. Saying they are can't tell me anything. Awful. Awful I wouldn't recommend this place at all... to anyone!!!!
Elliott Auto Group