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Excellent!! - MattMitchell
Steven was so helpful! Pegues Hurst Ford got it done! Thanks so much!! We will be back! Thanks Steven and Paul for helping us find the perfect vehicle!
Top Reviewed Specialists At This Dealership
Senior Internet Manager
New & Pre-Owned Sales Associate
New and Pre-Owned Sales
Service Department - Abbyaiden
He gives great customer service and treats your vechile like this own. He does his best to accommodate your needs to get you in and out in a timely matter. We need more people like him around!!
New truck purchase - ldgary
I have used J. O. Williams Ford for years. Easy to purchase and great service after the sell. I won't buy anywhere else. Easy purchase, easy to work with. Awesome people.
Nothing but love - stoker, letitia46
All I can say is this Ford is the best dealership and Mr. Henry Houston was on point on everything he was saying and someone I would deal with in the future
New vehicle - Author
Very friendly and professional staff. Always willing to help and to take care of their customers. Josh was very helpful throughout the whole car buying process.
Wonderful experience! - djames118
We recently purchased our son’s first truck from Patrick Latin at Rountree. It was a great experience and we definitely recommend. Thank you again Patrick!
The Best.. - Ms.Ann1953
I rate All-star Ford's 5stars because they where nice on greeting you on coming in.. Make sure you are ok and give you they best work and make sure you are happy when leaving them.. thanks for Mr. Jason..And Mr.Dwight.. Thank you guys so much..
Service department - John
I had an appointment at 7 am on 4/3/2019 for 2 recall issuses. i arrived before the doors were open & was the first customer they waited on. They said it would be be 3 to 4 hours to fix the issue. I didn"t mind waiting. After 3 hours I walked to the back and and saw my truck sitting outside. thinking it was ready i went to talk to service advisor and found out they have not even looked at my truck after being there for 3 hours, with a 7am appointment. Why have an appointment and be the first customer of the day and after 3 hours they haven"t even looked at it? i was told over the phone and when i arrived it was probably a 3 to 4 hour job. making an appointment should stop if there not going to look at your vehicle. CORPORATE should know about this!! This is not the way to run a business and treat loyal customers!! This has nothing to do with the sales people at Rountree Ford. Sam is the salesman i have used for several years and he is great.
I will not go back - Tk Goya
My 20 year old daughter brought her van into the dealership for an electrical problem. They charged her a $100 diagnostic fee that she was happy to pay. After several days they call and tell her that her warranty will not cover the work because she installed a trailer harness and that had caused a short. It would be several hundred dollars and they could not give a price up front but they would charge her by the hour. My daughter studied engineering and runs her own business so she knowledgeable about cars and electrical currents, and what they were saying sounded suspicious so she drove down. They were surprised to see her. She asked to see her van and where the short had occurred. They told her to take a seat and they would bring the van around. After quite some time, the service adviser came out and told her that it was not a short after all but the central control unit that had been overloaded. She asked how did they figure that out? They said that they ran a diagnostic. Then she asked what were the limits and capacity of the central control unit and what was the draw? They did not know. So she asked what diagnostic did they run and what were the results, they wouldn't answer the question. She called me and I placed a call to the general manager. He said that he would go down and speak with her and the service department. Well he never came down to meet her, instead he called down and told the service department to refund her diagnostic fee and they promptly asked her to please leave with her vehicle. It is disappointing when a dealership tries to prey on people that appear vulnerable.
Never Again- Horrible Sales Rep and Service - KelseyMcHalffey
I am fresh out of college and have a great new job. I thought I would treat myself to a new vehicle. If this is how buying a new vehicle is- I will never do it again in my life. It was the most awful experience I've ever had with a sales representative (Kim Sharpley) and customer service (Hunter Lawrence). I hate that they are making a dime from me- they are just that awful. I came to the dealership knowing EXACTLY what I wanted (a 2014 Ford Focus Titanium Hatchback). The only reason I drove out to Stonewall instead of getting it at a dealership in Shreveport was because I worked at Jimmy Granger's golf course when I was younger and he was always very good to me and told me he would take care of me if I ever needed a new car. Maybe my experience would have been different if I ever could get in contact with him, but I still haven't been able to after over two months from the start of my buying experience to now.
So here is what happened:
The salesperson did NOT sell me the car, if anything she completely deterred me from wanting to purchase a vehicle from Jimmy Granger Ford. The car I wanted had to come from Oklahoma. I had the hardest time trying to get information or updates and not once did I receive a phone call or text from her updating me on the status of the delivery of my car, I had to call her every time and she rarely knew anything and would say she would call back, and never did. She even told me that she needed a new job; I could not agree more. I was told my car would arrive on a Friday around noon and was not notified that it was not there yet after I had already made arrangements to go pick it up. After I called at noon to find that it was not there, I was told it was supposed to be there that afternoon. Then I call that afternoon to find that it won't be there till Saturday morning (after multiple phone calls and no phone calls back to try and find all of this out). I never received a phone call on Saturday. I just gave up at that point and finally received a text from my "salesperson" (first correspondence I ever received from her) on Monday around noon that said "whn r u comin to get ur car". REALLY?! She acted as if she was doing me a favor by selling me a car. I then come to get my car and my car still had paper and plastic all in it and was not detailed. It also had the wrong wheels on it. Another, much more helpful, man helped me with the wheel situation and even took blame for it (which I knew it was not his fault, at all) and I picked out wheels that were on another Focus to switch out with (still never got the ones I ordered but I like the ones I picked out) and he promised me that the car would be detailed this time when the wheels were being switched out. I got to drive my car home and go to work the next day and my "salesperson" came to pick it up to switch out the wheels while I was at work. I get my car back at the end of the day and it had the right wheels on it but also had 100+ more miles on it and STILL hadn't been detailed and the tank wasn't refilled. WHAT WAS SHE DOING IN MY CAR?! She had the paperwork with her to resign some things because financing through ford (with my name first on the car) fell through, even though I was told it would work and had finished all the paperwork a week prior. She knew my dad was waiting at the dealership to sign off on the papers as well, because he was co-signing with me, and she took an hour+ to get back to the dealership when it only takes fifteen minutes to get there. That left my dad completely hanging and wasting his time. Anyway, I also realized that the signal shell on my passenger mirror is not sealed and holds condensation in it. I came back to the dealership a couple days later and Hunter Lawrence said they had to send pictures to Ford to get a new part sent in. I called a week later and they said they didn't take the right kind of pictures and that I need to send them different pictures. If you're noticing a trend; I never hear anything back. I'm always calling them to get anything done and it is very irritating. By the time they said they had the part in to change it out it was time for my first oil change (I bought an additional maintenance plan with Ford). Before I was able to bring it in I had to go out of town and ended up having a blowout because of an egg in one of the tires. So I brought it in after the weekend to get an oil change, side mirror signal assembly changed out, new tire, and DETAILED because it still had never been detailed after being promised to me twice. I got Hunter to sign an additional piece of paper for me in hopes that it would all be done right this time. I was in a rental for over a week for everything to be done. Hunter made excuses the whole time about how they sent a broken assembly the first time and how Cooper wasn't sending a new tire (there are plenty of Focuses on the lot that you can get an assembly from and a Cooper tire center literally two miles down the road from them. If they tried to get it done quickly they could have very simply). Plus, he made it sound like he was doing me a favor and that they didn't have to do it. So I go to pick up my car and guess what? The car isn't detailed- go figure. I had to get to work though. I get half way to work and my car alerts me that I have low tire pressure... checked the pressure and everything was fine. Apparently, they failed to change out the sensor on the wheel (it's very known that when you have a blowout you have to do this on this make of car). So now I'm driving around with this stupid alert on my screen and NEVER want to go back to that place another day in my life. Plus my car still has stickers everywhere and never has been detailed. I can not explain how displeased I am and I have the rest of my life to tell everyone of my experience. This is a very uncool place to buy a car.