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Service beyond the invoice - bdallin
I took my 2014 Jetta S/W in because the tire pressure light came on. They have Nitrogen for my green capped tires. After they brought the air pressure up where required, they also washed it and cleaned the interior. The best part, no charge. Yes I will use them for future service.
Top Reviewed Specialists At This Dealership
Horrible customer service - Mspecial
so unprofessional, degrading and rude. So very unhelpful and extreamly pushy. Not really the way that I would like to purchase a car. I will definitely not be working with them and hope you don’t either.
WORST CAR BUYING EXPERIENCE OF MY LIFE !! - CHEF
WHEN YOU BUY A NEW VEHICLE IT'S SUPPOSED TO BE FUN. IT MAKES YOU FEEL GOOD ABOUT ACCOMPLISHED GOALS IN YOUR LIFE. IF I COULD I WOULD GIVE THEM -10 STARS.
In the beginning it was all good Ed called me says he has some trucks in stock so I rushed down literally to get the process moving.
i had already been in a car that was excellent to me for the past 3 years. payment were high so i thought lets get a truck about the same payments and get more use out of it.
well that's after the application got filled out and the used car salesman crap came out making promises that could not be fulfilled. i picked out a truck they could not get me into it with out some huge down payments 4000 to be exact. and a co signer ?
wait a minute I'm current on my payments have not made one single late payment and you telling me what. so I decided to to drop it. 3 days later the calls me back and says hey the blue truck you liked i can get you in. great lets do this went back down and now they needed more verification more paper work on my side ok got that together cool done.
so after all that and now the paper work and title transfers are completed .
WRONG TRUCK ALL TOGETHER. they put me in what i thought was going to be the original truck i picked. at this time he tells me oh im taking down to get it detailed and fill the gas tank and blah blah blah more bull ^%$#, only to find out he had not done any of these things.
the manager Todd Counts was sorry and gave me 3- 6.00 car wash coupons like that's going to make a huge difference for the hours I spent dealing with lies and used car salesman words of deception. so now i have the vehicle in my possession and the bank has to have more information and needs more information from me and if I don't get this done by 5 o'clock today i have to return the truck that I already have had fr 5 days!! and it's 3 o clock in the afternoon! so with lots of hustle and frustration I call todd and he sheffles me off to another salesman and doesn't even deal with me anymore just shuffles the problem off to another person so with many phone calls and lots of emails and screen shots the deal is finally done long story short do you homework !
this was the most frustrating experience i have ever dealt with for a vehicle i did not even want but now i have to live with it insurance shot up 150 more a month and my payments are 150 more a month got got love it! and no way in any way shape or form would i ever recommend this team of liars and problem shufflers to anybody!! todd won't even take my call or even return my call now that's great customer service !! way to go CLAY COOLEY FOR THE AMAZING CUSTOMER CARE AND BUYING EXPERIENCE.
Great People - Jenny
I've dealt with Sales and Service many times. Purchased 2 new Mazdas and 3 new Volkswagens. My family has also purchased numerous new and used vehicles at Moffitt. I love to see the same faces and that it's a family owned, local business. I'll keep coming back! Thanks guys!
Bait and Switch - Treenie
Beware! The dealership aren't selling cars, which means they aren't making money so they are scamming customers who bring their cars in for service. David Newbauer serviced my car on March 30, 2019 and didn't get my authorized signature to perform a dianostic nor did he get my written signature to perform multiple items that he claimed the dianostic test showed was defective on my car. I brought my car in because the brake sensor light and brake light were on and he claimed that my rear brakes were metal to metal and deemed "unsafe to drive." He told me that brake repair would cost $615 and my car would be ready on Monday April 1, 2019. I gave him the authority to do ONLY brakes, but when I went to pick up my car, my bill went from $615 to $1552.33. He claimed that I told him to repair everything and I clearly did not. Then David quickly informed me that they work with a finance company that will give you a line of credit for repairs. BUYERS BEWARE! David told me that all he needed was my drivers license. I instructed him to use the address on the service ticket because the address on my drivers license wasn't current. David elected not to listen to me AGAIN and entered the application with the wrong information (probably intentionally). He came to me stating that the down payment would be $715 and asked what kind of monthly payments did I want and showed me a number of options. I chose the 12 month option then he disappeared again and came back for my signature on a blank Ipad screen. I never saw the contract, I never saw the amount that would be debited out of my account. When I got home, he had authorized $944.33 to be taken out of my account without my permission.