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Thank y’all - Jesslewis
Thank you guys again for Getting everything done in a quick and orderly fashion once again you guys are awesome !!! Love my new car thanks
Top Reviewed Specialists At This Dealership
Did an awesome job in a quick and precise time - joey.king
The service department was really friendly from the start. I left my vehicle with them for service. They notified me their concerns regarding my vehicle in a knowledgeable way. I choose for the dealership to fix my truck and I'm so glad I did. It could have cost me the expense of a new engine. They ordered the parts and had my vehicle ready in a timely manner.
Nissan 2019 titan - Laperalez
Lauren & Adam very personable and informative enjoyed my time spent and the statistics on vehicle discription. Love my visit and will definitely recommend to friends and family in market for new or used vehicle.
Nice when you buy, awful after the fact - BC
I have bought 2 cars from them. Sales seem ok, but paperwork and correct disclosure is a major issue. Its been 3 months and continuing, to get a GAP refund after being told incorrect information, and "Rod" in finance passing the buck with incorrect information. It is one thing to tell the truth and know what you are telling the customer, but to give wrong information and be arrogant about it is unacceptable.
Unprofessional Service and Irresponsible Management Team - cargirl
After applying and being approved for auto financing online at Mike Smith Smith Nissan, I agreed to drive from 5 hours away to test drive and pick up my used car on 6/23/18. When I arrived in Beaumont on 6/23/18, I was quoted the car's price and told that the car needed to be sent to Houston for a week for repairs at a major dealership. I agreed to return to test drive and pick up the car on 6/30/18. When I returned on 6/30/18, the salesperson told me that repairs were made to the car's braking system and the car would cost me an extra $2,000. I agreed. When I got into the Finance office, I requested as much GAP coverage as possible. Instead of the Finance Manager maximizing the coverage requested, he bundled a lower GAP coverage with two other warranties I was not interested in and told me that the GAP coverage I wanted was not available. When I looked at my paperwork later, I discovered that he only gave me the first page of each warranty agreement. I sent certified mail to two of the warranty providers to cancel the coverage, so that I could buy my own after-market warranties. The two providers refunded my money to the dealership as of 7/30/18. As of 8/20/18, the dealership has failed to remit the warranty refunds to my auto loan lien-holder. Additionally, on 8/16/18, a title representative from Mike Smith Nissan called me and said that my vehicle plates would not be ordered unless the car was inspected. It's not legal to sell a car without having a state inspection performed on the vehicle. My temporary plates expire on 8/29/18. I went into a Group1 dealership on 8/17/18 to have the car inspected, and the dealer advised that the car was probably not inspected for mechanical issues if the state inspection was not completed. I have been advised that the repairs to the braking system on the car will be costly. Additionally, I have been advised to retain legal counsel as Mike Smith Nissan has broken several laws and regulations of warranty agreements during this transaction. This is the worst experience ever.
Do not buy from them - Dissatisfied
Horrible!!! They sold me a wrecked car that was still under warranty...i took it back to repair it and they would never fix it but wanted me to pay over 500 for it.. I'm talking day after I bought this car... they will rip you off esp if you are a lady. Also will not return calls regarding money they owe me....they also sold another person I know a wrecked car and they had to have it towed home right after buying it and would not take the car back nor refund them their money nor replace car they traded in.. this ended up having to get legal help.
RUN AWAY! - Georgina G
I was told my preferred lender denied my loan.Nissan put me with a scam company.
My lender informs me they never got an inquiry.
Steve Rowland gave me the jacket off his back! - Titan2017
Streater Smith is above and beyond the best Nissan dealership in Texas.I have shopped for Trucks in every Nissan dealership from Fort Worth to Bourne To Beaumont Houston Austin etc. I have owned 3 Nissan Frontier and now a 2017 Titan purchased and maintained by Streater Smith. My service contact Meagan has gone above and beyond for me in every way possible and beyond continuously for the last 2 years. Steven Rowland and Leo Arias went above and beyond in every avenue to make sure we were more than happy in a situation we were completely comfortable in. Baker Nissan ripped us off,damaged our windshield, lied countless times and ignored our phone calls from the original sales person up to the dealership manager and finance man. Baker Nissan is Scandalis and full of liars. The staff at Streater Smith exposed their lies and took every step in their power to ensure us a great deal on an excellent vehicle. Steven Rowland literally gave me the jacket off of his back. Leo Arias treated us like we were family. Jennifer has always be the most polite and accommodating service consult you could ever ask for. These people are true, kind and good hearted people who are truly there to help you find the right vehicle for you and your family. Mr. Traylor in financing is a true man of integrity. Do yourself a favor and DO NOT go anywhere other then Streater Smith.
Great service department - Safe driver
Twin City Nissan service department is super. The ladies and workers make it such a pleasant place to get car serviced. They are helpful, cheerful, and just very pleasant . They make having the car serviced a pleasure, and pleasant place to go.
Also they are very knowledgeable and helpful
Thank you service dept.
Nissan of Silsbee
Owner Loyalty Representative
Sr. Service Advisor