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The buying experience is always great and easy. Our... - cedanford
The buying experience is always great and easy. Our client advisor Tony was helpful and provided all the information we needed to make our selection of a new BMW!
I bought my M235i from Bryan Baker and am 100% satisfied... - Cole Brolick
I bought my M235i from Bryan Baker and am 100% satisfied with the experience and everyone who I worked with during the purchase process. Sewell bmw is an outstanding dealer and they are truly there for their customers.
Took my X5 in for service. I spent $2500 for repairs.... - Powellkeith04
Took my X5 in for service. I spent $2500 for repairs. Techs ended up damaging my steering column and wanted to charge me for it!
Terrible service. Poor communication. I do not recommend... - tommycupp
Terrible service. Poor communication. I do not recommend this dealership to anyone looking to order a vehicle. I should have paid attention to all the poor reviews for this location before contacting them for a new car purchase.
You will be better off going to ANY other dealership than this one.
Worst car dealership I have ever experienced in my life. ... - tesko808
Worst car dealership I have ever experienced in my life.
Not only do these guys not seem very interested in selling cars, sometimes they seem to actively discourage it. They will condescend you, ignore you, make you wait for hours, not call you after promising to do so, bait and switch, etc. Two separate incidents should give you a pretty good idea of what to expect:
1) My friend and I were both in the market for a BMW so we decided to visit the place. (It was the only BMW dealership near us.) After waiting for quite a while, we finally tracked down a salesman. He made us feel like we were wasting his time and was very condescending. We left feeling mildly shocked at what had just happened. My favorite quote (word-for-word from the _BMW_ salesman), “Hondas are good cars. I drive a Honda.” I regret it now, but my lust for an M Roadster got the best of me and I nevertheless ended up buying one from them a couple weeks later.
2) Sadly, my M met an untimely end so decided to go back and look for another fine Bavarian motor vehicle. This experience was even worse--Same attitude, same condescension. I go up there on a Friday, we negotiate and I leave frustrated after they refuse to meet anything reasonable. Later that week, we seem to reach acceptable terms for both of us over the phone and I go back over there. Terms are agreed on and we begin the paperwork. After hours of waiting on this and that, the dealership is closing and the salesman says he won’t be there tomorrow but another one will, we’ll call him Adam. (Not his real name) I am introduced to Adam and they say Adam will call me tomorrow.
Of course, Adam doesn’t call. I eventually call and after playing phone tag for a while, surprise! It’s six, we’ll have to do it on Monday I’m told. So I go in on Monday. Wait… just a few more minutes… hold on… waiting for F&I, etc. About two hours later I finally get in to sit down with the finance guy. He tries to get me to start signing things but wait, I say, I want to make sure everything is as was agreed. And it wasn’t. The APR was nearly double what had been agreed upon. I point this out. More waiting, another guy comes in, sits down, and basically tells me “sorry about what you were told but that rate doesn’t exist in our world.” In so many words, I tell the man what he can go do with himself. I leave BMW of Dallas for the last time.
Please take my advice and don’t waste your time at this place.