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Saville Tiguan - Dwight saville
The greatest service team that I have ever dealt with. Mo our service advisor always goes above and beyond to make sure our car is always ready to travel. We stop in there whenever we are making a road trip to ensure all is well.
Top Reviewed Specialists At This Dealership
Outstanding service re: Mazda5 - MW321
I went to Hiley because it had the best reputation for service and I’m so glad I did. From start to finish, Greg Powell could not have been more helpful. He quickly helped me figure out what I needed for my family and showed me an affordable way to get it. I trusted him from the start and I’m grateful and I LOVE my Mazda5.
great experience in handling recall on vehicle - rperdue
Jesus Delarosa is my service rep He always does a great job when I bring my VW in for service.
He is friendly and he help to get you out as soon as possible. I always have my VW service at Autobahn vw.
Good service - mcaroul
Bought a 2018 Jetta and was satisfied with car buying experience. They were willing to negotiate on my trade. Terrell, my sales rep, was great and very responsive to my questions. When I bought the car, I pointed out that there was a deep sratch in the metal. Not only did they repaint the scratch, they loaned me a car for the 24 hours that they had it. The car they loaned me for a day was a few trims fancier than the vehicle I purchased. That wasn't necessary but was a nice touch. Happy with my purchase and my experience so far. Will be bringing the car back for service and would recommend this dealer to others.
Bait and Switch - Treenie
Beware! The dealership aren't selling cars, which means they aren't making money so they are scamming customers who bring their cars in for service. David Newbauer serviced my car on March 30, 2019 and didn't get my authorized signature to perform a dianostic nor did he get my written signature to perform multiple items that he claimed the dianostic test showed was defective on my car. I brought my car in because the brake sensor light and brake light were on and he claimed that my rear brakes were metal to metal and deemed "unsafe to drive." He told me that brake repair would cost $615 and my car would be ready on Monday April 1, 2019. I gave him the authority to do ONLY brakes, but when I went to pick up my car, my bill went from $615 to $1552.33. He claimed that I told him to repair everything and I clearly did not. Then David quickly informed me that they work with a finance company that will give you a line of credit for repairs. BUYERS BEWARE! David told me that all he needed was my drivers license. I instructed him to use the address on the service ticket because the address on my drivers license wasn't current. David elected not to listen to me AGAIN and entered the application with the wrong information (probably intentionally). He came to me stating that the down payment would be $715 and asked what kind of monthly payments did I want and showed me a number of options. I chose the 12 month option then he disappeared again and came back for my signature on a blank Ipad screen. I never saw the contract, I never saw the amount that would be debited out of my account. When I got home, he had authorized $944.33 to be taken out of my account without my permission.
Hiley Volkswagen of Arlington