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Best Buying Experience - rndg4281
I did a little research online, filled out an info form on the F-150 I was interested in. The team contacted me via email and we were able to set up an appointment to come in and test drive the exact truck I wanted. Randy was able to set me up with the proper paperwork I needed to get ahead of the financing. When I arrived the truck was ready and I set out on my test drive. Everyone I dealt with was pleasant and courteous. The team went above and beyond to take care of me and make sure I got the best deal on the F-150 I had my eye on. After it was all said and done, I was in and out in less than 3 hours. Best car buying experience I've ever had. Randy has kept in contact with me since and is currently helping me with after market accessories. I would recommend 5 Star Ford to anyone!
Top Reviewed Specialists At This Dealership
Credit Union/Chamber New, Used, Lease& Commerical Sales
Fantastic - Jameson,doug 69
Got a good truck and the sales people were great would recommend Grand Prairie Ford to everybody they treated me right and got a good deal
No hassle or back and forth. Upfront and honest. - J.W.
I got in touch with Leroi after emailing the dealership and explained that I was interested in their Camaro but I live in MO, over 600 miles away so I needed to know that a trip to Arlington wasn't going to be wasted. We exchanged details about their car and my trade, came to an agreement and I made the trip 2 days later. Leroi was waiting with the car when I pulled on to the lot. The deal we had worked out was honored with not a single bit of the normal dealership hassle. I already had my financing approved, they sent the needed paperwork to the bank and we were done. Willie in finance was courteous and never tried to up-sell or add-on. I've bought my share of cars, probably close to 20, and this was BY FAR the best experience I've ever had. I'm not exaggerating to say that they'll be the first dealership I'll contact when it's time for the next car, even though it means a 600+ mile trip.
New Car Sales & Fleet Manager
New Car Sales Associate
New truck - Zayra123
Es un muy bien lugar. Tiene un muy buena atencin al cliente . Y es un lugar que pued recomendar para hacer la compra de su camioneta
Outstanding customer service - SummerChristine
Juan and the whole staff at Mike Brown are absolutely wonderful to work with. They always give 110% and go out of their way to make sure that you get the vehicle you’re looking for. This was my first time buying a vehicle and they worked around my work schedule and helped me find the exact car I was looking for. My parents have bought multiple cars from Juan and we always recommend him to our friends and family.
Happy Customer - Tscogins
Great service, No pressure sales person, Great car at a good price. Overall very happy with service and price of new car. I would recommend this dealership.
Place is a JOKE - JSoulek
I drove 4.5 hours from Oklahoma to look at a used 2014 Silverado they had for sale. After getting there they pull out the bare keys. I asked where the key fobs were. They tell me they don’t have them. I ask how do you use the remote start with no fobs. They tell me it doesn’t have remote start. The ad on Autotrader listed remote start. She goes and talks to someone and they agree to add remote start. I tell them if the truck has navigation, it came with remote start, they just need the fobs. They go to the truck and bring in the original sticker from when it was new. Plainly written on the sticker “Remote start”! I shoulda turned around and left! They disappear again and comeback with one fob. I asked where they found it, they say it was in someone’s desk drawer. They proceed to start the truck and it sounds like it has no exhaust at all. I test drive it, we get back and they asked what I thought. I told them it was too loud. They agree to reimburse me to fix the exhaust( which they did 3 weeks later). After I get the exhaust fixed I notice a vibration which I thought was the exhaust being dumped in front of the axle. I take it in to get the tires balanced. I notice it still has a vibration. I take it back to the people who balanced the first time. They do a road force balance and discover two of the tires are bad. I’ve since called my salesman and they told me to talk to Don Bailey, which I have left 3 voicemails for and has yet to call me back! I’ve called numerous other times to only be transferred to someone else’s voicemail, with no return calls!! I did finally talk to someone named Steve whose response was to me “Did you make it home”! Not a place that sounds like they take care of their customers. All this after their 125 point inspection!
My advice is to NEVER step foot inside any Autonation dealership!!!
I’m now in the process of taking the truck to a GM dealership to have the rough idle looked at. I’m hoping the Powertrain warranty will cover that.
This has been $1,000 out of my pocket and I haven’t even owned the truck a month. Their 125 point inspection is a joke!
Would recommend any other local Ford dealership. - FW_Ford_Owner
Brought vehicle in to address loud, reproducible, and acknowledged noise under truck. Service contact was able to hear noise and reproduce. Was told that there is a diagnostic process that would take place upon drop off. Was contacted shortly after drop off and informed nothing will be done for my issue. Was told that sometimes on other trucks, he has been able to repair noise and sometimes the repairs do not address the noise, but that for me, nothing will be done. Was told that all Ford trucks make this noise and that I need to deal with it as Autonation will not be addressing noise. At check-out received bill for diagnostic time of under warranty visit. Check-out attempted to call service contact to front and he never appeared. She agreed to not charge me for diagnostic time that was billed to me. I no longer enjoy my vehicle and feel that it is unsaleable for no one surely would be satisfied with an ever present knocking sound that I am told is unrepairable and told that every Ford truck has. I have not been able to find another Ford truck or speak with another Ford truck owner that has this noise present.
Great dealership - RubyRed
We came in to get a recall done on our mustang we strolled through the used cars and found a Fusion that we liked. Wifes Mustang came from this dealership back in 2006 when it was Texan Ford. So ours was 12 years old 177000 miles. It was time. Our sales person Mike Halasa was awesome. He was not the pushy salesman that we have had in the past at other dealerships. He made it a awesome time. He found some trim pieces broken and is having them replaced along with window tint. Now our finance person Kim Harris was the best. Made signing the papers fun. Very helpful and very good at her job explaining all the warranties and all other questions. She gave me a nickname as serial trader since I have had the 5 new cars since my wife has had one. She had me laughing and enjoying our time. This is how car buying should be. Got our payments where we wanted. AWESOME DEALERSHIP!!!!!!! As we were about to leave the check engine light came on. No worries they said. Put us in a loaner until it can get fixed. Very impressed how we were treated. Thank you Autonation Ford Arlington
Rude Insulting Dishonest - Screen Name
Rude, Insulting, Dishonest. I was spoken to by a cocky ‘sales manager’ with an attitude. I was lowballed I’m on Trade. I was quoted 18% financing (I have good credit). No deal.
After buying a different truck at another dealer (excellent experience) took my vehicle in for service - was quoted nearly a thousand dollars for work that I later had completed elsewhere for $170.
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