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Quickest, most efficient sales experience ever! - ERIK.SILBERBAUER
We have purchased three vehicles from Essence in a few month's time, and have had a great experience each visit. Rami made our Maserati purchases super quick! Out of our experiences with Porsche, BMW, Mercedes and Chevrolet dealerships Essence tops them all!
Top Reviewed Specialists At This Dealership
Sales Team Leader
Bait and switch - Superdave55
Advertised price on vehicle did not show an almost $1500 additional in ‘dealer prep fees’ . Salesman could not or would not explain what all this was for. Negotiated to $890 which is still crazy and all dealer profit. Salesman could not explain why the MSRP on this vehicle was $350 more than the same vehicle at another dealer. Could not explain why one car was $1650 more than the one next to it. Was told that I could get 4.99% financing and after back and forth am told that it’ll be over 12% due to my credit score. My score is shown as almost 100 point less than what I pull up myself on CreditKarma. High pressure salesman. I emailed the dealership twice and only got automated responses but never was contacted. Be very prepared before you walk into this dealership and be prepared for high pressure.
BUYER BEWARE!! - Regretful
I bought a used truck from here(I now regret)12/28/18. The radio in the truck wasn’t working. I was told at least 4 times that they would fix or replace it. After I took delivery of the truck, I asked about it on more than one occasion. At first it was, we can’t get it in at the dealership due to the holidays. Next was our service department will be calling you to take care of it. I asked when, and Tucker said by the end of next week. I waited patiently... and nothing. It took them over 3 months to pay off my trade in! During which time I was making 2 car payments. Now here I am, April 6, 2019 and I still don’t have license plates. Over 4 months! If you’re interested in getting the run around and enjoy hassle, then definitely buy from here. Robert Casarez was ok to deal with (although he was party to the radio thing). Tucker Saye, on the other hand, will lie to you when the truth would sound better. He’s very crafty at saying ALOT, but does nothing. If his lips are moving he’s lying.
Essence Maserati Alfa Romeo
Maserati Director of Sales