True Family - Jack
From the time I started my trade to the time I finished these people treated me like I was a family member. From the top down they all wanted what was best for me. And they all worked really hard to see that I got what I wanted. This is the only place that I will ever buy a vehicle from. And the only place I will tell others about.
Top Reviewed Specialists At This Dealership
Family Relationship Consultant
Internet Relationship Manager
Great Price - Molina
Great customer service and great selection. Will recommend Family Toyota to all my family and friends. Shop here first before going somewhere else. Great experience.
Internet Relationship Manager
Exemplary service department - SHAMMER49
This service department is second to none. From the greeting in the bay to the hot coffee, comfortable cubicles to get some work done to clean restrooms and spot on professionalism from all personnel.
Toyota Sales Consultant
Sales and Leasing Consultant
Very helpful! - doglady
Vandergriff Toyota goes way over the top in customer service. I had an oil change and tire rotation for my 2014 Prius. Additional repairs were needed. Chris the manager went out of his way to help me.
I always have a good experience there. Some of the staff is very attentive. I will continue being a loyal customer. Thank you Chris.
#MAD Making a difference
Reasonable - Heidi
They worked with us together towards a comfortable zone both for us buyers and them seller!! Great service!! would definitely recommend to family and friends!!
Scott made my lease change great - Carenvau
Good service car ready when promised,features gone over,all paperwork explained,good 🍿popcorn, no pressure, helped as soon as I arrived, Scott’s aid very polite and helpful
False Advertising on Pricing - Lars
BEWARE OF DECEPTIVE ONLINE PRICES FROM THIS DEALERSHIP! Every car REQUIRES an additional "inspection" prior to sale, which with the doc fee is over $1,200 added to the price of every car. The prices shown online ARE NOT THE ACTUAL SALE PRICE!
Ease of buy a car - CW
Gave us the best price, best after the sell, easy finance dept. and most important honesty.That was given to us by Mo the internet salesman.
They Made An Idiot of Me - Disgruntled One
BUYER BEWARE!!! THEY WILL LIE TO YOU!!!
Stopped in on a Friday and they had a car I liked, except that it needed two new tires. We negotiated two new matching tires into the cash price and they said it would probably ready for pickup on Monday. I told them I needed it right away and that there was another car at another dealer that was ready to go, so I told them thanks for their time. They then came back and said the tires were already ordered so it could be ready on Saturday. I agreed to the deal, signed the paperwork, and gave them the money. Saturday came and they said the tires didn't come in. Said they were an uncommon type of Michelin and that they'd be in for sure on Monday. This created ALOT of inconvenience on my end which I won't go into. Monday comes and they said it would be ready early evening. I cancelled all my plans that night so me and my wife can drive 45 miles one way to pick it up. Then I get a call to say that it won't be ready until Tuesday. I told them we no longer have a deal cause this was creating more inconvenience for me and my family. Then Patrick calls me and says it WILL be ready that night. I said ok...I just needed the transportation at this point. Couple hours later my salesman sends a text... It won't be ready until Tuesday. Tuesday comes and I'm headed to pick it up around 6 in the evening. I am trying hard to bite my tongue as I enter the dealership...I just wanna get the keys and get out of there. It was cold and raining so I basically got the keys and jumped in the car without giving it a look. First thing that happens when I start the car is notice that the nav screen is asking for a code. The radio was also asking for a code and this is standard with any Acura when the battery is disconnected. They never bothered to rest everything before they delivered it and after they did God knows what to it. The next day I had to call Acura and give them the VIN so I could get the codes. Also on the next day, I look at the tires and notice that they put two DIFFERENT tires on the front. I now have two Michelins and two Goodyears. This is not what was promised and what I agreed to. Furthermore, EVERYBODY knows that you always put two new tires in the BACK and the worn tires in the front. Texas Toyota demonstrated incompetence from the sales person to the service tech and in their management. Total disregard for respectable customer service is what I experienced.
DON'T EVER GO TO THIS DEALERSHIP FOR SERVICE OR ANYTHING! - Bob
Matt Davis, the service manager there is the worst. He doesn't care about his customers and will give you the run around on everything. It was the by far the worst customer service experience I have ever had. Just a heads up, do not go to this dealership because they will treat you and your car poorly. Also, never use the service rep Robert McMillan, he will lie straight to you face about work done to your car. It's sad you can't trust dealerships anymore.
Family Toyota of Arlington
Toyota Service Advisor
Family Toyota of Burleson
Internet Sales Manager