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New truck - Zayra123
Es un muy bien lugar. Tiene un muy buena atencin al cliente . Y es un lugar que pued recomendar para hacer la compra de su camioneta
Outstanding customer service - SummerChristine
Juan and the whole staff at Mike Brown are absolutely wonderful to work with. They always give 110% and go out of their way to make sure that you get the vehicle you’re looking for. This was my first time buying a vehicle and they worked around my work schedule and helped me find the exact car I was looking for. My parents have bought multiple cars from Juan and we always recommend him to our friends and family.
Insulting - Gus2000
Trying to buy a 48000 truck and they offered over 5000 less on our trade-in then other dealers. Manager knew we were upset and stayed in his office. We have purchased over 10 vehicles from them. They don’t care about the customer, won’t ever buy another vehicle from them!!! This was at their used car lot. Another couple walking in turned around and said they were never buying from them again! Manager was rude and incompetent. Don’t go there!!!
Would recommend any other local Ford dealership. - FW_Ford_Owner
Brought vehicle in to address loud, reproducible, and acknowledged noise under truck. Service contact was able to hear noise and reproduce. Was told that there is a diagnostic process that would take place upon drop off. Was contacted shortly after drop off and informed nothing will be done for my issue. Was told that sometimes on other trucks, he has been able to repair noise and sometimes the repairs do not address the noise, but that for me, nothing will be done. Was told that all Ford trucks make this noise and that I need to deal with it as Autonation will not be addressing noise. At check-out received bill for diagnostic time of under warranty visit. Check-out attempted to call service contact to front and he never appeared. She agreed to not charge me for diagnostic time that was billed to me. I no longer enjoy my vehicle and feel that it is unsaleable for no one surely would be satisfied with an ever present knocking sound that I am told is unrepairable and told that every Ford truck has. I have not been able to find another Ford truck or speak with another Ford truck owner that has this noise present.