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Best buying and customer service experience - Peterson
Crystal Sanders, John Little and the whole Sam Pack family is amazing at the North Richland Hills Location. They have made the buying experience painless and easy. They listen to what we need and question and work hard with their team to insure we get what is best for our family. Crystal and John always goes above and beyond for their customers. We look forward to working with these two and the whole team again for our kids.
Top Reviewed Specialists At This Dealership
Credit Union/Chamber New, Used, Lease& Commerical Sales
Derek Trainer and knowledge of Toyota - Lgillmore
We are a "little older" where it comes to Technology. Especially in cars.
He was very, very helpful in explaining the new technology and safety equipment. We drove off the lot and felt comfortable driving home to North Fort Worth/Freeways.
Further his knowledge of the product is well beyond what one would expect. I have been buying cars for over 50years and it was one of the best experiences we have had.
I would recommend this dealership, 2 car we have brought, to anyone that ask me.
Internet /Fleet Manager
No pressure purchasing experience. - Happy Buyer
Our salesman Andy was pleasant, informative and patient. He let us know he would take whatever time we needed to look at and drive vehicles wothoyt pressuring us. From the time that we drove on the lot till the time we drive away with our vehicle, we had a pleasant experience. We feel they were fair with the price that we wanted to stay within our budget. Everyone from our sales to the finance professional was sincere about helping us obtain the vehicle we wanted.
Internet Sales Manager
My first Porsche - Mark
I've been looking at Targa online for a few weeks and decided it was time for a test drive. Aaron Risk met me as I walked into the dealership with a big smile and a Texas welcome. The experience has been fantastic from start to finish. The test drive sealed the deal and Aaron took me through the option and details methodically answering all my questions. A very different experience to my previous (non Porsche) experience.
Sales Experience Manager
Easy and Fair Deal on 2019 Outback - Denton Resident
Worked with John Mosqueda for purchase of a 2019 Outback Limited 3.6R. We started communicating via internet in March, and John was helpful and responsive in sending me details including pricing, sticker, of the cars I was interested in---low pressure. Stopped by dealership in mid-April to get a price on a potential trade-in, and set in an Outback while there. Came the next day and traded in two cars, test drove the Outback, and purchased the car. I liked the low pressure vibe in the dealership. Also, they have a great snack bar area for customers (to use while car is being serviced), and their shop looks really clean and immaculate. It was the easiest new car purchasing transaction I've ever done.
Internet Sales Professional
Internet Sales Consultant
Saved the day AGAIN! - lou86
Three years ago we were expecting our third baby which was a miraculous surprise, but it put us into a situation where we needed a bigger car ASAP. We went to Jerry’s and they were able to get us into a 2010 GMC Acadia that was fully loaded and had decent miles for its age. They really took care of us and gave us a great deal. Well Thursday, we found ourselves in another have to situation. Because I ended up having to drive my car a ton more than we had planned at purchase, my Acadia was on its last leg. It needed some really expensive repairs and we didn’t have or want to put the money into it. I was just shy of panic mode when I called my Dad who had had been in the car business. He told me to call Jerry’s again to see if they could help me and if they would be ok with talking to him on my behalf. I spoke to Michelle Blankenship and she was amazing. She said she would be happy to talk to me AND my Dad and since I live in Little Elm and couldn’t drive easily 2 hours with toddlers, she communicated with me by phone and text. I sent her pictures of my car, filled out the credit app online, told her what my top choice was and she told me she would get with finance and do her best to get me into that car. The next day I was able to go get my new car. All I had to do was sign the paperwork and switch cars. Mike Tunstall was my finance manger. He was amazing and really went to bat for us. They accepted my car, problems and all, and gave me a more than fair value for it. Because I was still upside down on my car, our credit was decent but not amazing, AND we are self employed, he really had to fight for us. He was able to get our interest rate down over 2% and his manager saw that I had to drive a lot, so he increased our warranty an additional 25k miles for free! We also were able to get 5 year warranty on tires and rims with miles unlimited and gap insurance and all for a super affordable payment. I was able to leave with the vehicle I wanted (2017 Santa Fe Unlimited) and know that we got a really great deal. My Dad was also so impressed which is hard to do and he even plans on getting his and my mom’s new cars there and using Michelle and Mike.
Even though it’s a 2 hour drive one way, I won’t go anywhere else but Jerry’s. They have a customer for life in me and my family. Aside from the great deals they’ve given us, it’s obvious they really care. They told me their motto is to treat each customer as though they were their actual family, and I really felt that the both times I was there. Michelle was the sweetest and Mike was so kind and generous. I couldn’t be more grateful for their help not once but twice.
Certified Hyundai Internet Sales Professional
Certified Sales Professional
Certified Sales Professional
Fast and fair - Tom
Hasan my sales rep knows his business and took good care of me. I now have a great low mileage 2017 LS and loving it
Great experience in buying a newer vehicle - Danadianne53
All where very friendly and helpful in purchasing my vehicle. They went the extra mile for me to show this vehicle to my husband before making the final decision to buy!
Excellent customer Service - Buckly16
Thanks Mo for making my service appointment perfect. You worked with me on finding a solution to some of my issues and making the experience spot on.
Purchased car for daughter - Kendgirl1
Rich Stevens helped us with our Equinox purchase. He’s very knowledgeable and personable. Best of all... no pressure! Great experience. We’d highly recommend him.
Chevrolet Sales Consultant
Chevrolet New Car Sales Consultant
Never the same place twice until... - jed
I’ve purchased 8-10 luxury cars over the last 25 yrs & I’ve never purchased from the same dealer twice. I purchased an AMG from Park Place a few yrs ago & found the customer service well above reproach. So much so, that I had to buy my current luxury car from a Park Place dealer. Once again, treated as though I was the best customer they had ever had!! You can bet my next vehicle purchase will be from Park Place!
Pre-Owned Sales Experience Manager
Sue/Craig Shelton’s Pursuit of the Perfect Jeep - Sue Shelton
My experience on 04/19/19 at Novac Motors was Exemplary... from my first call inquiring about the wide selection of Jeeps with David our sensational salesman through the seamless paperwork process with Rene the finance man.
David Renfro was EXTREMELY knowledgeable about ALL our questions concerning the Jeep Grand Cherokee Limiteds. He delivered a no-pressure, non-rushed, professional approach as well throughout the purchasing process. David listened to our EVERY need and then went ABOVE & BEYOND patiently finding the perfect Jeep Grand Cherokee for us!
Novac Motors made the process easy and David Renfro was by far the most SUPERIOR, attentive Salesman!
I challenge you to go by the Novac dealership for your next vehicle purchase ask for David and I guarantee you won’t be disappointed!
He was patient and awesome thanks andrei! - Johnny#5
Soon as we got there he helped me and my wife with the Toyota Camry she liked and took us back and he helped us with the car payment we wanted and was patient and understanding through it all thanks andrei!
Internet Relationship Manager
Vehicle brought for my son. - Missey
Everyone was helpful from the time my son called the dealership. We both spoke with Kevin Robinson on the phone and we dealt with Kevin when we went to the dealership. Kevin was extremely helpful, kind and courteous. He explained everything about the transaction and answered all of my questions. He made me feel very comfortable and it was truly a pleasure. Because of his positive attitude, his knowledge and kindness, it would be an honor to refer people to Essence Masirotti dealership. Kevin as well as Ash went above and beyond to help my son get his vehicle financed.
I reccomend this dealership because of their honesty , courtesy and doing everything possible for a smooth transition.
Sales Team Leader
Thank you - fkelley
Catherine was so helpful and very knowledgeable about the different models. She asked open ended questions that gathered information about my needs and wants. She didn't try to sell me anything I didn't need or want. I needed out of my current vehicle unexpectedly. She was very personable and easy to talk to. She was human which is rare in car sales. I can't say thank you enough.
Internet sales manager
Internet Sales Manger
Great Service - CarMiles32
I came in earlier this month to take a look at some cars. Jamonn Little was very attentive and friendly, nonetheless very helpful to us. I will definitely recommend seeing the guy, I'm ready to make the switch to an Acura! Much appreciation.
Friendly and knowledgeable - bicchu713
Have always had a good experience at Southwest Nissan - thanks again for helping us upgrade to a better, newer car! Will definitely come back again.
Outstanding service re: Mazda5 - MW321
I went to Hiley because it had the best reputation for service and I’m so glad I did. From start to finish, Greg Powell could not have been more helpful. He quickly helped me figure out what I needed for my family and showed me an affordable way to get it. I trusted him from the start and I’m grateful and I LOVE my Mazda5.
Happy Customer - MelMercedes
Working with Ricky was a great experience. From the first phone call when he checked on a car I saw online, through the follow-up phones calls and e-mails, Ricky was very pleasant, honest, and provided great service.
Because of Ricky’s great service, I drove from Allen to Arlington to purchase my car.
I enjoyed working with Ricky and had a great experience in the dealership when I purchased my car.
Sales Experience Manager
Best customers service - ellen_harrison
Gianna Guerrero is approachable , friendly, helpful and well experienced staff of Don Davis. As well as Richard Pool the financial officer advices me to get GAP Insurances for future protection.
Pre-Owned Sales Associate
New Car Sales Associate
Happy first time car buyer! - plm2019
Very pleased with the entire experience! Don Davis Arlington had a great selection of used cars and my salesman, Tek Doko was very helpful as I narrowed down my selection. He was knowledgeable, PATIENT, kind and funny too! :D I am very happy with my new-to-me Honda.
New & Used Sales Executive
New & Used Sales
The best - Sherrityler
Do most of everything on line really helps . Everyone is very nice .love everything about the place. Really could say enough about how nice they are and for me a lil overwhelmed. He was is perfect
Great Customer Service and a Wonderful vehicle - Suroth
My fiancé and I came to Hooks Lincoln with pretubation. We had been car shopping throughout the day and grown tired of the mental beating of dealing car salesmen. Boy, did Mark turn that around quickly. Before we even looked at the vehicle Mark wanted us to come in and get to know us and what we were looking for. We walked in to the dealership with the MKC in mind (which we loved), but realized that the rear cargo space wasn't going to be up to our future needs.
After discussing whether we should still go with the MKC despite the cargo space. Mark asked if we would like check out the new Nautilus which is similar in technology and drive, but a little bigger. We we're not disappointed. This SUV reset the bar for what we will consider an excellent vehicle. However, Hooks didn't have the trim/features we really wanted. Mark went to work for us and scoured through all the available vehicles in Texas. During the process he was constantly sending us updates and was working with me to get everything lined up (as I was out of town).
I would highly recommend Mark and Hooks Lincoln to anyone looking for excellent customer service, a relaxed atmosphere, and, of course, a great car.
New & Used Car Salesman specializing in the client end user experience
Lincoln Brand Specialst
Great experiance - Willim R
Everyone was friendly informative and helpfull. I feel we got a decent deal. We even left to think about it and they homered the deal the next day. I wouldn’t hesitate to buy again from this dealer
Outstanding follow up from the salesman. - Worthen
Charles Bright made buying our vehicle much easier than his counterparts tried to make it. Charles went above and beyond to get us a second key remote that was promised to us after we signed all of our documents and found out there was only one. His upper mngt promised us he’d look into it and never got back with us. However,Charles diligently followed up with us to make sure it got taken care of. I would highly recommend him as a salesman!
Pre-Owned Sales Consultant
Best customer service in industry - SteveD
I recently purchased a 1968 mustang from Streetside classics in Ft worth tx, the sales man Jason Gonzales, was the best I have every encountered in the car sales industry, I am in my 50's and have purchased new, used and now classics cars. This dealership (consignment) company was incredible, ,every time I had a question every phone call or email was answered promptly and professionally, I am in the retail. Business have been since 1991. Great customer service and selection of cars. Keep up the great work, I will be referring you to all my friends and my next classic purchase will be with your company again..
Excellent Experience - Delighted!
I hate car shopping and buying BUT Cade and his assistant, Justin, made the experience easy, professional and hassle free! No stress nor pressure - and they handled the entire transaction without handing me off to anyone else. Throughout it all, they were delightful, patient, and very accommodating. I’d recommend them and but from them again with pleasure!
Great Experience purchasing a vehicle at Vandergriff - Nana girls 3
We had the very best experience at Vandergriff , Terry did a excellent job explaining and make sure we understood and was 100% satisfied. I Rate Terry and the dealership with 5 stars. The final step of the purchase was the best with the financing experience.
New and Used Vehicle Specialist
Great experience! - Kelly from Houston
I reached out to Grubbs regarding a car for my son. Within minutes, Adolfo returned my email with the information I requested. Because I was coming from Houston, I wanted to be sure that the car was in as good of shape as it looked online before taking a 4 hour drive! Minutes after requesting more information, Adolfo sent me a video on YouTube so I could see the car via video! Because of the attentiveness of Adolfo and his team, we decided to make the trip to Dallas! Adolfo took excellent care of us and the car was just as nice in person as it was online! I will definitely go back to their beautiful dealership again. All cars were extremely clean, the rugs were lined with protective plastic after they were cleaned.. I’ve been to many dealerships searching for a car and this dealership represented their vehicles with class as well as they treated us with complete respect! A few hours later we were on our way back home with our new car!! Thanks so much Adolfo!!
A+ – Best of the Best (Crème de la Crème) – 100% - klippyklop
Ever think you've had the best possible customer service? Chances are that you had the pleasure of working with Gina. She is a beacon of light in an industry full of slime-balls and tricksters. She is a straight-shooter and will always look out for her customers. There may be hope for humanity after all.
Pre Owned Sales
Pre Owned Sales Consultant
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