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Absolutely satisfied - Davissarah20
Excellent service!!! I had a great experience buying a car with John fast and easy. John & Buba are great to work with! Very friendly!!! Thank you so much!!
Top Reviewed Specialists At This Dealership
Credit Union/Chamber New, Used, Lease& Commerical Sales
Getting what we needed - Chazfry3
We were in need of a vehicle for my father. He was unable to get into a truck (a truck is what he wanted) easily. Ron recommended a Ford Edge. This worked very well for my father.
Buying yet another car! - newfusion
I have been a loyal DDF customer for going on 20 years. We are on our 6th car. Larry is a dream. He and his wife couldn't be any better. Buying is definitely not a scary experience at DDF. And even though it is a bit of a drive, we have always had our cars serviced at DDF. Wouldn't go any where else.
New Car Sales & Fleet Manager
New Car Sales Associate
Thank you Jeff Little!! - Hobbs1020
We purchased a 2019 Mustang GT from Jeff Little. The experience with Jeff was exceptional. He went above and beyond to make sure we had everything we needed!! Go see Jeff Little at Westway Ford if you are in the market for a new car!!
Internet Sales Manager
New truck - Zayra123
Es un muy bien lugar. Tiene un muy buena atencin al cliente . Y es un lugar que pued recomendar para hacer la compra de su camioneta
Happy Customer - Tscogins
Great service, No pressure sales person, Great car at a good price. Overall very happy with service and price of new car. I would recommend this dealership.
Bad Follow-up Communication - Tom
If Grapevine Ford’s service department breaks something on your car, don’t expect to hear from them again.
After using another Ford dealership for twelve years, I thought I’d try Grapevine Ford to service my 1992 Cougar, a car for which it is difficult to find some parts. Grapevine Ford’s service seemed OK the first time around when they mainly replaced some front end parts for over $2400. Jason’s final text communication did seem a bit abrupt, however. Then, the following week, a small part fell loose from the front of the car.
I returned to the dealership a few weeks later to address the front end part that fell loose and to install a door lock switch. I also wanted to take a look at the right door latch which was missing a small foam seal. Was it inside the door? Could they get a new one? Jason looked and saw where it was missing.
The next day, the plastic surrounding the door latch was loose, apparently broken. Jason looked at it, went to find the technician and retuned to say he had left for the day. Jason told me he would call me the next day. Not hopeful they would be able to replace the plastic part, I was reassured by Jason’s promise to call me; I would at least hear whether the technician wanted to take responsibility. And I would hear whatever their policy is pertaining to the situation.
When I got home, I texted Jason with a link to the part on eBay, in case the information was helpful to him in any way - showing the value and availability of the part.
The following day (Saturday), no call from Jason. I called and left a voice mail asking whether Jason was able to speak to the technician. No reply. I texted again, saying that I had left a voice mail. No reply.
One would think that with the dealership having your email address and phone number with text capability, communication would be great. The only thing I got from Jason were their regular canned texts - “…the satisfaction with your current service experience is important…,” “…thank you for trusting us with your vehicle…,” “…please answer one simple question about your satisfaction…,” “…take 30 seconds and tell us about your experience…”
OK, well, you asked for reviews…First, I found Stephanie Maggio’s email address to briefly describe my experience prior to writing this review. I sent her a screen shot of my texts and the canned responses. She promptly answered, thanked me for contacting her “…before filling out the survey…” and said she would forward my email to their service manager “…so that he is aware of what is happening.”
The following day, no call or any other response. So I can only imagine what their company policy is in this situation. Apparently, it’s just to dismiss the customer’s concerns and completely cease communication.
The broken plastic part and how to make repairs is not really important in this situation. I was able to glue it. If it comes apart again, I can find a replacement.
The problem is the lack of communication. Here are some suggestions for Jason and his service manager to consider for the future -
Call the customer and say, “I’m sorry that we broke your interior part. It’s our policy to not do anything else for you. Have a good day.”
Or, “I’m sorry. We don’t think we broke the part and we can’t help you further.”
Or, “I’m sorry that we broke your part. We want to give you $5.00 off on your next oil change.”
Use your imagination; there are many possibilities.
My plan at this point is to return to the Ford dealership I previously used for twelve years to service the Mustang I bought from them. Maybe I’ll take a look at their inventory to see whether they have another one.
Place is a JOKE - JSoulek
I drove 4.5 hours from Oklahoma to look at a used 2014 Silverado they had for sale. After getting there they pull out the bare keys. I asked where the key fobs were. They tell me they don’t have them. I ask how do you use the remote start with no fobs. They tell me it doesn’t have remote start. The ad on Autotrader listed remote start. She goes and talks to someone and they agree to add remote start. I tell them if the truck has navigation, it came with remote start, they just need the fobs. They go to the truck and bring in the original sticker from when it was new. Plainly written on the sticker “Remote start”! I shoulda turned around and left! They disappear again and comeback with one fob. I asked where they found it, they say it was in someone’s desk drawer. They proceed to start the truck and it sounds like it has no exhaust at all. I test drive it, we get back and they asked what I thought. I told them it was too loud. They agree to reimburse me to fix the exhaust( which they did 3 weeks later). After I get the exhaust fixed I notice a vibration which I thought was the exhaust being dumped in front of the axle. I take it in to get the tires balanced. I notice it still has a vibration. I take it back to the people who balanced the first time. They do a road force balance and discover two of the tires are bad. I’ve since called my salesman and they told me to talk to Don Bailey, which I have left 3 voicemails for and has yet to call me back! I’ve called numerous other times to only be transferred to someone else’s voicemail, with no return calls!! I did finally talk to someone named Steve whose response was to me “Did you make it home”! Not a place that sounds like they take care of their customers. All this after their 125 point inspection!
My advice is to NEVER step foot inside any Autonation dealership!!!
I’m now in the process of taking the truck to a GM dealership to have the rough idle looked at. I’m hoping the Powertrain warranty will cover that.
This has been $1,000 out of my pocket and I haven’t even owned the truck a month. Their 125 point inspection is a joke!
Would recommend any other local Ford dealership. - FW_Ford_Owner
Brought vehicle in to address loud, reproducible, and acknowledged noise under truck. Service contact was able to hear noise and reproduce. Was told that there is a diagnostic process that would take place upon drop off. Was contacted shortly after drop off and informed nothing will be done for my issue. Was told that sometimes on other trucks, he has been able to repair noise and sometimes the repairs do not address the noise, but that for me, nothing will be done. Was told that all Ford trucks make this noise and that I need to deal with it as Autonation will not be addressing noise. At check-out received bill for diagnostic time of under warranty visit. Check-out attempted to call service contact to front and he never appeared. She agreed to not charge me for diagnostic time that was billed to me. I no longer enjoy my vehicle and feel that it is unsaleable for no one surely would be satisfied with an ever present knocking sound that I am told is unrepairable and told that every Ford truck has. I have not been able to find another Ford truck or speak with another Ford truck owner that has this noise present.
Great dealership - RubyRed
We came in to get a recall done on our mustang we strolled through the used cars and found a Fusion that we liked. Wifes Mustang came from this dealership back in 2006 when it was Texan Ford. So ours was 12 years old 177000 miles. It was time. Our sales person Mike Halasa was awesome. He was not the pushy salesman that we have had in the past at other dealerships. He made it a awesome time. He found some trim pieces broken and is having them replaced along with window tint. Now our finance person Kim Harris was the best. Made signing the papers fun. Very helpful and very good at her job explaining all the warranties and all other questions. She gave me a nickname as serial trader since I have had the 5 new cars since my wife has had one. She had me laughing and enjoying our time. This is how car buying should be. Got our payments where we wanted. AWESOME DEALERSHIP!!!!!!! As we were about to leave the check engine light came on. No worries they said. Put us in a loaner until it can get fixed. Very impressed how we were treated. Thank you Autonation Ford Arlington
Rude Insulting Dishonest - Screen Name
Rude, Insulting, Dishonest. I was spoken to by a cocky ‘sales manager’ with an attitude. I was lowballed I’m on Trade. I was quoted 18% financing (I have good credit). No deal.
After buying a different truck at another dealer (excellent experience) took my vehicle in for service - was quoted nearly a thousand dollars for work that I later had completed elsewhere for $170.
Let's start with the buying process. I was at this... - rangerfandan685
Let's start with the buying process. I was at this run-down dealership for almost 5 hours buying my truck. Having sold cars for a couple of years I know this was waaaaaaay too long. My salesperson wasn't knowledgeable at all. When we couldn't come to terms on the truck I was on my way out, starting up my vehicle when they waived me back inside. Turns out the could make the deal I wanted. I went through finance (also very unprofessional), signed all of my paperwork and about 2hrs later I was driving home. About a week later I got a call from Will (sales manager) saying I would have to give them an additional $200 down and buy a warranty that would increase my payments by about $20 a month. Having sold cars I know that my deal had been sitting in the finance office for a week trying to find a lender to purchase it at the terms we agreed on. When they couldn't find one that wouldn't take some of their profit away to take the deal they called me to "sweeten" it for them so they could at least make some money on the back end in finance. The sales "manager" Will was very confronational with me when I let him know I knew my rights and knew what was going on. This dealership is a run-down piece of junk and their "sales" staff is a joke, their finance department is an un-organized joke. I wouldn't recommend giving this place your business unless you're ready to be jerked around and lied to. This place is a joke.
Bulls hit artists - Mike pierce
I went to Metro Ford to purchase a 2012 Dodge Durango. I'd informed them prior to me going to the dealership that I will be purchasing the vehicle through my credit union. sales rep name Laverne told me that when I came down it would take no longer than 5 minutes to get me a bill of sale however when I got there they gave me some line about taking the ad for the car to my credit union and that they would fax over the bill of sale to them.I could not understand why they would not provide me with a copy of the bill of sale unless they planned to change some things in the originally negotiated price. If you are in the market to purchase a vehicle do not go there.
Bought my Ford Fusion and recommended 5 others - Rolotalando@yahoo.com
Love them makes me proud to drive a American made car victor made me feel like family since then my mom best friends and cousin went I love dealing with the people at phils
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