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Great Customer Service and a Wonderful vehicle - Suroth
My fiancé and I came to Hooks Lincoln with pretubation. We had been car shopping throughout the day and grown tired of the mental beating of dealing car salesmen. Boy, did Mark turn that around quickly. Before we even looked at the vehicle Mark wanted us to come in and get to know us and what we were looking for. We walked in to the dealership with the MKC in mind (which we loved), but realized that the rear cargo space wasn't going to be up to our future needs.
After discussing whether we should still go with the MKC despite the cargo space. Mark asked if we would like check out the new Nautilus which is similar in technology and drive, but a little bigger. We we're not disappointed. This SUV reset the bar for what we will consider an excellent vehicle. However, Hooks didn't have the trim/features we really wanted. Mark went to work for us and scoured through all the available vehicles in Texas. During the process he was constantly sending us updates and was working with me to get everything lined up (as I was out of town).
I would highly recommend Mark and Hooks Lincoln to anyone looking for excellent customer service, a relaxed atmosphere, and, of course, a great car.
Top Reviewed Specialists At This Dealership
New & Used Car Salesman specializing in the client end user experience
Lincoln Brand Specialst
Find the rumble - CNCHEND2
The Service Department (without an appointment) quickly determined my Mark C's rear rumble was not wheel bearings but slightly cupped rear tires (15,000 miles without rotation, my fault). They rotated and balanced the tires (even though I forgot to put the wheel lock key where they could see it). Rumble is now fading and I am a happy customer.
New Car Sales & Fleet Manager
New Car Sales Associate
Best Ford Dealer EVER!!! - Jacque Reese
This dealership is the absolute best!!! Chris Stroud went above and beyond on this deal. They started out $2k higher on my trade than anyone else. Worked with me to get one car sold and the other traded in. Searched tirelessly to find the exact vehicle I wanted and went to get it! Put me in a loaner vehicle while they looked. Very professional. Very friendly. I would absolutely recommend them to anyone and everyone. We are customers for life!!! BUY LOCAL!!!
Curtis Hannah - Jessicanppp
You were wonderful!! Thank you !! My son and I can feel completely safe in our new car and I cannot thank you enough for that !
Very nice and friendly to work with - Robson
Chase and Kyle where great to work with and enjoyed the buying experience. Really like the edge and everything it has. Thanks for a great buying experience
Analysis by Mileage Shown on The Odometer - Catbird
Despite my multiple tellings of what was happening with my Ford SUV that I wanted resolved. The intake clerk had no engine knowledge and didn't pass it along to the mechanic. The mechanic finally stated I needed a new engine because he wasn't sure why I had antifreeze in cylinder #2 and he looked at the odometer and decided I needed a new engine. When I questioned him he said he wasn't sure if I had a crack or a gasket leak. I told him there is a big difference between a leaky gasket, or a cracked head and replacing an engine - he told me that he looked at the odometer and with that many miles he thought I needed a new engine. I told him that I had told the in-take people multiple times that I had a new engine in the vehicle that only had 60K miles. The mechanic said "I thought it looked like it was in good shape" He based his analysis on the odometer instead of looking intently into the problem. The clerk didn't seem to think that was a problem because he had zero knowlege of basic engine mechanics - which he admitted to me Now I have to take my vehicle to a much better mechanic who will repair my SUV based on real issues rather than the mileage on my odometer.
Talk about great people and service. Mike Vaughan andRon... - Tom Johnson
Talk about great people and service. Mike Vaughan andRon Baron are the best. He did a safety check on my vehicle and explained everything up front, NO surprises. Great Pricing, Great service and on top of all of that, a cleaned vehicle, washed and returned in a timely matter. If you want home town treatment and people who really care,even if you don't have a Lincoln or Mercury head to North Hills Lincoln Mercury in Hurst, you will not be disappointed!!
Bought my Ford Fusion and recommended 5 others - Rolotalando@yahoo.com
Love them makes me proud to drive a American made car victor made me feel like family since then my mom best friends and cousin went I love dealing with the people at phils
Top of the line!! - JOHN TADLOCK
I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and everyone person you deal with at that dealership is first rate.. It just doesn't get any better! To bad they don't sell Jeeps, my life would be so much easier.
Don Davis Ford Lincoln
Internet Sales Manager
New Car Sales Manager