Courteous, professional and quick! - Denise Richeson
Courteous, professional and quick! Everyone, including the mechanics, are friendly, professional and are willing to help and advise you with any questions you may have.
Top Reviewed Service Specialists At This Dealership
Thanks to Will in Service and Ronnie in the Parts Department - Sugarlynn
My daughter had a blowout a few weeks ago. She and my other daughter have severe illness and many surgeries. We travel all the way from Texas to Nebraska every 3 months. Both of my daughters are driving today over 7 hours with both medical babies. I spoke with Ronnie in parts on Friday 6-8-18 he ordered 4 tires and Will had them in this morning to have the tires put on. I'm at ease knowing that my medical granddaughter's are safe as well as both of my daughters. Thanks again Will and Ronnie. I just spoke with them they all made it safely, thanks to the both of you.
Great service anytime we take our car in for service. - J&P1957
We are pleased with the service department each and every time we have had to take our car in for service. Carolyn always answers any questions we may have and doesn’t hesitate to ask someone if she’s not sure. We know we can trust her and not get a made up response! Thank you, Carolyn, for the the time you take with us, your customer service is outstanding!!!! Blessings always...
Don Hewlett Chevrolet Buick - 5 Star Dealership - Austiniter
This dealer and it's people are superior. Customer Service is No. 1. All my cars get serviced by this dealership, plus I just purchased a new-used Equinox from this dealership. I don't trust my cars to anyone but this dealership.
Excellent,Friendly Service - Farneyr
We always get in promptly and get exceptional friendly service from very capable technicians. We drive over 45 miles in the opposite direction from where we work because of the outstanding service we always receive and because we trust the Hoffoauir family.
Service department not customer friendly - kristinashellhorn
We went into this dealership to get an oil change. Upon arriving we stood in front of the customer service desk for almost 5 minutes not being acknowledged by the 2 gentlemen. Finally a lady approached and sat in her chair. My husband initiated the conversation and said can you help me she did reply yes. As my husband looked over the older gentleman in this department glared at him. So not a great first impression. Once our car was done she grabbed the paperwork from the mechanic. She then sat down and started texting before finishing our paperwork. Once she decided to do our paperwork we were sent over to the cashier. When we tried to pay we couldn't pay with cash unless we had the exact amount because the cash was in the bosses office locked up. She then was telling us how he had just had a new baby; and that is great however this isn't nothing more than an excuse after already having bad customer service. Im sure someone coyld have called him since most people have a cell phone to make this happen. It wasn't really early that we were there either. They open at 7 and we were trying to pay at 11am. Will not return to this location ever. Would drive an hour further for better customer service.
Great in promise - terrible in reality - rickpo
Purchased a new truck and the buying experience was great, quick, easy and fast. Then I took it in for the first "free" oil change and will never go back. I waited for 2 hours for a 1 hour commitment and left the dealership to get my work done elsewhere. I contacted them to try to work this out and that was joke, voice mail and receptionists and promises to call me back - never heard from them. Many friends really liked my truck and I sent a few referrals to them. Not anymore; stay away from this company. They are your best friend until they have your money; then they disappear. Even my email got a response of a canned letter stating they appreciated my comments and compliments; in response to anything but compliments. They only return calls, emails and voice mails before you buy; after you get nothing. My free oil change -not. My 6 month XM Radio, 4 months, my free wireless for 1 year; 3 months. What started as the best new car buying experience ended with the absolute worst in my life. I was/am highly disappointed.
I am between Yes and No - PG2005
I did have a decent experience at this dealership. Nonetheless as a woman of color I felt kinda of taken back at a few things. Make no mistake, I can handle myself. Overall, I suggest take someone with you if car shopping. Have a plan and stick to it. Service Dept so far has not impressed me at all. I am trying to be honest so don't shoot the messenger:)
One of your service writers name Gustavo is wonderful. He... - MHoney
One of your service writers name Gustavo is wonderful. He was very friendly, knowledgeable, and offered great customer service. I appreciate his time and effort in fixing my truck. I will reccommend him and the Alan Samuels Service team to anyone that is in need!