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I’m so glad Tony DeMaria answered the phone! - Gray Ghost
My lease was up! This was my first time to return a lease car. I didn’t know what to expect. I’m so glad Tony DeMaria answered the phone when I called and made my appointment. When I arrived he answered all my questions, showed me cars I was interested in, and got me in another lease car!
He explained ALL the bells and whistles and how they work. He also helped me connect my phone to Bluetooth, explained the backup camera, and more.
If I have any questions, I know I can call him and he’ll be happy to help me.
Top Reviewed Specialists At This Dealership
2019 Hyundai Elantra - Keeluis
For my experience with this dealer I was pleasantly surprised there was no hastle. I came in and within 2 to 3 hours everything was taken care of. They walk you around to meet the service personnel and show you the location I was impressed how clean everything looked, I would definitely recommend this dealership.
Proud Owner of a 2019 Hyundai Elantra
Some rough repair work, but a great service team - Andrew
Will and JR both went the extra mile to make things right. JR drove a loaner to our house, picked up the car, and over the next day they replaced the missing bolts, and most importantly fixed the oil leaks from the turbo.
While it's not a perfect review due to having frustrations in the first place, those two both did a great job working to make it right.
Our (75k mi) Hyundai blew its engine while driving back from work about a month ago, and I seriously regret having it towed here, in spite of how nice the facilities look. Our car
-Was used to store old parts, without anything to protect the interior
-Was delivered with the charge pipe - on the top of the engine - absolutely loose and ready to strand me the second I got on the highway
-After it was taken back in for a "look over", I get home and find more loose clamps, bolts completely missing from where they should be and oil leaking all over the turbo.
Absolutely some of the most inexcusable work from any shop, let alone a DEALERSHIP.
Rewind about a month ago, and after the car was towed there, we get a call from JR - our service adviser - telling us that the car has a dead battery and it wouldn't be covered by Hyundai (never mind that it was fine before having to get towed). We head over, replace the battery since it was on a separate warranty, and notice that the passenger seat has old parts, bolts, new parts, and the rear seat has an oily under-tray in it, all without any sort of protection for the interior.
I email JR pictures along with a polite "please take better care of our car".. no response. I call up JR later, when he says something to the effect of "sorry, I will definitely raise that up to my manager". A few weeks go by, and I think to myself "even if he did anything about it, I should probably still send a reminder to the service manager. Will (Service Manager) was super courteous, said they were going to inspect it and give it a wash even though they don't normally do it for warranty work.
Frankly, Will is the only reason this review is two stars rather than one.
Finally go to pick the car up, open the hood, and right on TOP of the engine (didn't even have to remove anything), the charge pipe that delivers air from the turbo is absolutely loose - I can just spin it around with my finger. I call JR over, and then a tech comes out with a screwdriver.. and at this point I ask "can you *please* take a look at the car and make sure there's nothing else like this?"
Get the car home, and the air inlet hose is also loose, the bracket that bolts the turbo to the block has two bolts that are obviously missing, and there's fresh oil *all* over the turbo and all over the belly pan.