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Thank you Covert Chrysler Dodge Jeep Ram and Mr. Gordon - laurenbrookemckinney
Thank you Covert Chrysler Dodge Jeep Ram and especially Mr. Adam Gordon for excellent customer service and great prices. I really appreciated their direct approach. They made the process of buying a car as easy and convenient as possible.
Top Reviewed Specialists At This Dealership
Extraordinary !!! - soxwifeand7
Words cannot describe .... I enjoyed everyone from Management to staff ....Everyone worked diligently to make it happen!!! Bravo.... Love you guys, I will recommend you to everyone that needs a vehicle ...
Easiest buy ever! - Martin
Lisa and Rock.....ROCK!!!!
My wife wanted out of her truck and into a nice sedan.
I have never (35 years of car buying) had anyone put forth the effort to make this such a non stressful event!
We have bought the last 3 vehicles fro Benny Boyd (different location) and as long as Rock and Lisa are there we will never buy from anywhere else.
Everything was done over the phone and the transaction went smoothly and very quickly!
I will recommend these guys to everyone I know looking for a straight deal on a vehicle.
Thanks y’all, you made my life a little easier.
No hassle - N9034
Fast and friendly service. No run around. Salesman was straight forward. He knew what we were looking for and worked hard to amke it happen. Overall best car buying experience yet.
Shady - Marx
Go elsewhere!! Went to their paint and body shop to get a vehicle repaired. My teenage son backed into a girl at school and broke her grill. Met the Dad up their, filled out a work order in my name and received a quote. We didn't use insurance because we didn't want our rates to go up and I paid $500 down for the parts. While they were repairing, I get a voice mail that says its going to cost $600 more dollars. Instead of calling back, I show up to look at the damage that needs more parts. She has a surprised look on her face and said I cant look at the car its illegal because I don't own the vehicle. I ask to see the work order that's in my name and she said that's against the law and illegal even know I'm paying for it. I tried calling the Dad and she leaves the room. After I returned home, I got a call and she told me I can look now.. I said its to late, I don't trust you, just give me the total. She gives me the total and I tell her, Ill pay for it because I'm over a barrel, the car is in parts and they need their vehicle back, also I think this is a crooked deal!! She hatefully says, HAVE A NICE DAY, and hangs up on me.
While I was home, I went online and couldn't find anything close to it being illegal, especially when I'm paying for the service. I truly believe they are padding the bill and are very shady.
This is my teenage sons money they are taking and will be the last dollar they receive from us or anyone I know. I will warn my friends and family to stay clear from this dealer.
The response I received was what I expected, Bla, Bla, rhetoric. There's a pattern in your response. It looks like you just copy and paste your response. I looked at the bad reviews ( I stopped counting after 100) all you say is about the same thing, sorry, we try to please, call us. None of the complaints are fixed. You take a complaint and work to resolve. There's a reason they are still complaints. They were never fixed. I'm going to advise all that I can about your practice.
This is for the service department - Sjean
Had my new 2019 Dodge Ram truck in the shop 4 times for squealing brakes. 1st and second time they said they could not hear the brakes squeal. The 3rd time I had the manager test drive the truck with me, and he did hear the brakes squeal , and he said they would fix it. I left it and 3 days later, it was done. 3 weeks after that, the brakes started squealing again! They then said I needed to break them in! Never heard of breaking in the brakes of a new vehicle, but I did! Well, 2 months later, still squealing! After having enough of people commenting on my brakes, and me having to listen to it, I took it back this week on Wednesday. They said my brakes were 100% ok. I asked why the are still squealing!?!? He said that I’m not the only one with the same problem, and that Dodge is aware of the problem, and they have not not came up with a solution to resolve the problem!
Needless to say and very unhappy, Iv spent 50+ thousands of dollars on a truck with squealing brakes that I was told I have to put up with! I’m not giving up and I want it resolved!
No.. just no - ashamm
David Gillihan was great to work with!! Everyone at the dealership worked hard to meet our needs and were very friendly and respectful while doing so. However, the car we purchased has had issues since day one. Seven months later, the issues have not been resolved. Things are not handled in a timely manner and professionalism is questionable. I would not recommend this dealership when it comes to purchasing a vehicle and absolutely not for any kind of repair or service.
Update: after the 6th or 7th attempt to have the issue repaired, they have now said they are not able to recreate the issue (which was recreated in front of the service manager) and therefore aren't able to fix it so I can come pick up my car and continue to have the problem. I was told there was zero contact made with corporate even though I have a case, a case worker, and was told a special technician would help them with the issue. At this point i will never purchase another dodge product from any dealership let alone this one.
Did not honor offer - bassmann404
I took my 2015 Jeep Patriot in to sell. They offered me $15,500 and told me the offer would be good through the end of the month (so 2 weeks). I had to organize a few things at home, so told them I would be back in the next day. Apparently someone talked to someone and realized that they (the dealership or used car folks) entered the incorrect information. They called me today and reduced the offer to $7k! I think it is absurd and very shady that they did not honor the written offer that they gave me and told me would be guaranteed till the end of the month. I wouldn't trust anything they say... I'm so glad I was just trying to sell my car to them and not buying one from them!
Christopher Aguilar - Mouseman47
Mr. Arguilar was a amazing sales men and very polite and professional . Christopher made the experience at Mac Heik pleasent and easy. I would return again.
Horrible service. - Upset customer
We purchased a used vehicle. To begin with, when we purchased the vehicle they swore they were not going to run our credit because we had a pre approval through a authorized bank (the manager even wrote it on the purchase paperwork "will not run credit) and low and behold the next day we get an alert that our credit had infact been ran. That was the 1st of many issues. The vehicle started making noise the day after we bought it. We took it back to the dealership they said they would fix it, they kept the vehicle, we got it back and it was still making the same noise. We tried for 2 weeks to get ahold of someone and get someone to call us back. I was calling and texting every day. Finally a gentleman called me, who is very snarky. Telling me I could bring it in and they look at it but if it's not the original problem they're not going to do anything. So I asked him to clarified what work they had done, it is in fact the work that they were supposed to do and they won't fix it. The gentleman was extremely rude laughed and said everybody there knew about it. I only wish I had seen these reviews before we purchased from them, we never would have purchase the vehicle from them. The excuse was "you know it is a used car right". And "we put a $1000 into that card just to get it sold."
SERVICE IS A JOKE AT ANY JEEP DEALERSHIP - Jeep sucks
I purchased a new Jeep Grand Cherokee 31 Oct 2018. First i had the dealershio install a trailer hitch and it took then 2 visit to get it done. Now on Dec 19 i took my car in for repair, because when i hit a bump the dash will go blank no lights, Nav, radio nothing at all, hit another bump and every comes back on.
Now my back uo camera will work about 20 percent of the time when thr car gets hit.
I schedule the visit 9 days out. I wss told when i bring my car in for a repair i would get a loaner car to drive that was a big lie. Now they are telling me may by the end of Jan 2019 they can look at the jeep.
They should pay my loan payment since the car ia UNSAFE TO DRIVE AT NIGHT.
I called about a car that I saw on an internet site and... - KateHayward
I called about a car that I saw on an internet site and scheduled a test drive. The woman I made the appointment with said she would call if anything about the car changed between our conversation and the test drive appt. I was told to speak to Patrick when I arrived. When I arrived (15 min early) after a 2.5 hour drive, I was handed off to Carlos. I was told that the car that I had made the appointment to see wasn't on that lot and that we would have to go to another lot to find it. We went to the other lot. Carlos went in to check on their computer inventory and said that the car had been sold that same morning. Carlos asked me if there was any other car that I might be interested in. I wasn't.
At that point, I just wished someone had called. However, when I was in the lobby another customer came in looking for a car that his wife had called about. He was told that it was no longer on the lot. And he was asked if there might be any other car that he was interested in.
1) I wish they had followed through and called me the way they said they would.
2) I now doubt that they had the car when I called. I notice that it is still posted on all the car sites.
Salesperson not organized, prepared, or completely... - savetime
Salesperson not organized, prepared, or completely informed about the vehicles he sold. Dealership unorganized and does not value the time of their clients. We came with our financing complete and ready. We had already picked out and determined mutually agreed upon price prior to arrival. We asked that the vehicle be completely detailed and filled up with gas for our scheduled meeting. Upon arrival, the vehicle was washed externally...however, zero effort was given to even remove dust on the inside. Because we needed to know if stains in the vehicle were permanent, we asked that they clean it to allow us to feel confident in the purchase. The first impression was that the salesperson did not listen and was dishonest with the condition he described to us over the phone. After waiting for that, we continued to witness our salesperson's lack of organization, knowledge of product, and lack of awareness of his client's comfort. For example, when he drove the vehicle back for the cleaning (which should have already happened per our agreement), he told us to "wait" and he would be "right back". After standing on a hot curb in over 100 degree heat for about 15 minutes, we decided to go across the street into the dealership. Documenting each detail of our over three hour frustrating experience would require too much time. I will just add that at one point while waiting for the salesperson to gather or reprint paperwork he could not find, my husband noticed his truck tail lights blinking. He walked outside to find a dealership employee with his keys (that had accidently been tagged to another vehicles keychain). The employee kept trying to use them to open one of the dealership vehicles. The salesperson had misplaced them after inspecting my husband's truck for trade. Naturally, we wanted to walk out and leave. Honestly, we would have IF we had not driven so far to purchase the vehicle. After the terrible first impression, we kept thinking..."It will get better". But, it did not.
Covert Chrysler Dodge Jeep Ram