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Great experience! - delarosapr
The sales associated Ricardo Valle was very friendly and helpful. Explained everything well and stayed with us until the end. The Finance Manager Sammy Daniels was very helpful and very satisfied with how everything was handled, that's why we went back to Friendly Ford. Will definitely come back in the future! Thanks for everything.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
AWESOME SALESMAN - eestafford43
Craig Jones and his assistant was very well organized, great customer service and knew their job. I will recommend them both and send clients.
Excellent buying experience - Sherri D
We just finalized our truck purchase on 1/15/19. I have to say it was a very pleasant buying experience. We are from Pennsylvania so ours was a little more complicated getting all the paperwork in place. We worked with one of their newer sales guys David Schlothau. He did a great job, we used an outside credit union for financing which Chastang was happy to allow us that option. They didn't pressure us to use their financing and were not pushy in their sales tactics or for purchasing an extended warranty. I have to say that was so refreshing. They informed us of our options so we could make the best choice for us. We made an appointment to see our truck, they met us and took a test drive then immediately started paperwork. They made it so easy. They were so patient waiting for our financing check to arrive and were great with all the follow-up things we needed. They went above and beyond by working with a local person to get our fifth wheel set up installed as well. The whole experience was top notch. When we picked up our truck it was detailed and the gas tank filled which was an added bonus! David even shared some great local information about rodeo's and local hot spots to check out during our stay. Thanks for making this such a positive experience. We are excited to start using our new to us truck for more of our travels. If you are looking for a truck, I highly recommend them.
Worst seller - Abba
I dont know the other sellers but BourboDorsey is fake liar rude and indicent never ever shop with him i van not understand how this kind of people still around
Took my car for a check engine - Mario8181
I truly recommend this dealership they really stand behind their word, they honor warranty services never make any excuses. They took my car in with a check engine light on and took care of all issues it had and did not charge a dime.
Great, fast service - Griz90
Once again Tommie Vaughn surprised and exceeded my expectation. In and out for service in less than hour. Excellent! I only use them for my service because they are so good.
The service and sales staff - Tommie
The sales and service staff have been very helpful and knowledgeable. Jennifer and Douglas Torres
Service Advisor have followed up on service keeping me informed. All of my visits have been pleasant and productive. A pleasure to see the sales and service staff. Tommie
Not ver smart - JoyceT
I was told that I was that I was not very smart and not good at math by employee at Cook Ford because I gave a bad review It came from Tim
CookFord tell you lies to get you in do not deal with them when you get them a bad review they call on the phone and insult you
Purchase Vehicle - Ramon, Cruz
I absolutely loved this place and their employees! Dustin Garner was extremely great & helpful! If anyone is looking to purchase a vehicle I strongly advise people to go here.
Repeat satisfied customer - Kemahjohn
Vernon Baines has helped us with 6 transactions ...always gives careful attention to our needs.....Oscar in Finance is great guy providing support we need....Service Dept and Quick Lane also provide courteous and professional service.....highly recommend dealership
Service appointment - Disappointed
Had appointment to repair a/c on TownCar. After eleven days, I finally had my car repaired. No explanation as to why; no apology. Car was not even washed when I picked it up.
Bring lube if you shop there - Jmattbryan
Let’s start at the beginning. Second week of October I bought a truck from Big Star. When I went in I told them I wanted a XL F150. Instead they start bring out platinum and king ranch trucks. I keep saying I want a XL F150. So they bring out this loaded XLT and its nothing what I’m looking for. They tell me this is the only truck that they can approve. Half way filling out the contract I change my mind and want to wait. They tell me they are the only dealership that can get me a truck and if I try somewhere else, my credit will drop and I can’t get a truck anywhere. So I get it. Then while I getting it I ordered mirror for the truck. Tell me it’s going to be a week or 2 to get them. So after 2 weeks I start to call to find out what’s going on. 2 days before thanksgiving I drive over after calling 18 times and never getting a call back. “They just came in” I was told. Then find out they sold them 3 weeks before. A week later they come in. While it’s in the shop I tell them about a few other problems. Get the truck back and instantly I find out none of the problems have been fixed. So they run the truck back and plug it up and tell me it’s a glich in the computer but it’s fixed.
At this point I’ve contacted the sales person who sold me the truck and actually quit 2 days after I get the truck because I’m there words “ all they do is screw people. They told me to sell you that truck and wouldn’t look for any other truck. They force people in to trucks they need to get rid of.”
So in February I decided to go in again to see if I can get everything fixed. And after 6 weeks of sitting there, it’s in worse condition then when I dropped it off. Key pad quit, screen keeps going out, accelerator doesn’t always work, still smokes when you start it, still has the ticking noise. It’s truly amazing that a dealership would treat a customer like that.
I will not be taking this down. I will be sharing it everywhere I see them advertising. It’s unamerican how they treat people. There is honestly a lot more I can say. I’ve talked to 3 X employees and they all say the same about them. They just want your money and for you to go away.
Good Work - Richard T
Had numerous issues, but were able to get the job done. Well organized department with very good facilities. Chris was very attentive and always responded to calls.
Terribly Incompotent - Alan H.
In October 2017 a semi-trailer truck rear ended my Ford Fusion Energi and it was totaled. I liked the car so I decided to replace it with another Ford Fusion Energi. I couldn’t find one that was exactly the color and had the packages I wanted, but after contacting several dealerships Helfman Ford said they would order one for me. I was told it would take 8 weeks and it would certainly be available before the end of the year. Since my car had been totaled, I did not have a car but I though getting by for 8 weeks would only be somewhat inconvenient. I put down $2000 for them to order the car. The 8 weeks pass and I call to check on the status of the car. I am told the salesman is no longer working for them and they would look into the order and call me back. When they called me back they said it would be 2 more weeks before it was available. I asked this salesman if it would actually be 2 weeks or 2 months. He told me 2 weeks was probably too short and 2 months was probably too long and that the previous salesman had “overpromised”. I am told they will call me to keep me up to date on what is happening. Two weeks pass and no calls. Another week passes and I decide to call. The salesman tells me he will look into it and call me back in 10 minutes. Two hours pass and the he finally calls. I am told they don’t know what happened and it did not look like the car would be available at all. They do offer to refund my $2000, but I have been waiting 11 weeks, without a car, and I am told they do not know what happened. That is pretty much the definition of incompetence. Also, if I had not called them after 3 weeks I highly suspect I would still be waiting on their call.