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Irresponsible Attitude in Service Department - unsatisfied customer
Took my Tucson to the Service Department for routine oil change. After about an hour got it back with very strong smell of hot oil inside. Manager on duty refused to admit that they spill oil on the engine and didn't offer any kind of cleaning by saying that it might be smell of anything else but not oil. Now, after more than one month, it still smells bad.
I'm referring to HUB MITSUBISHI KATY TX - Ben
the worst experience on car repair, hands down. I bought a Mitsubishi evo x MR from Carmax and took it to them when I have the transmission issues. The car still under warranty and they won't honor it, according to the lady manager. I have to call corporate and report them before they fixed my car, two months after transmission won't work again took it to the same dealership it's a warranty repair but never got a loaner, I have to beg to ask for it but nothing was provided. Overall i have to rate the staff, the car, the brand as the poorest of poor . It's a shame that I used to admire mitsubishi a lot in the past. But there is always a reason why they are falling behind other brand. Will never get a Mitsubishi again.
Great service dept🏆AutoNation Mitsubishi ! - Julio Barreras
Great Service.! Wish other service providers were as good as AutoNation Mitsubishi !
Call for an appointment. Jose Ramirez service advisor went out of his way to get me an appointment the day and time I wanted. I Later had to.change.my appointment talk to service Toni Hatten and again I was given the time and date I requested.When I came in I was greeted my service adviser Jose Ramirez who already new what I needed he then handed over my car to a mechanic for servicing .When to the service waiting lounge and in 30 minutes my car was back washed and detail ( complementary )
I was greeted on they way out by Jose Ramirez service advisor and Service manager Bob Jenkins who wanted to know who was my service experience . 2 days later got a messages from Service coordinator Toni Hatten to.thank me for coming in and ask if I.had any concerns! Wau!!!.I love my Mitsubishi 2016 Outlander and Mitsubishi Service dept. Wish other business were as good as AutoNation Mitsubishi! Thanks. J Barreras
Great Young Man - JosephPomilla
I am a Vietnam Vet. This gentleman, who did such an impeccable demonstration of the vehicle earned my personal respect and trust was build due to such a great service and truthful answers. We paid cash for the vehicle and they were very upfront about the price and rebates of this 2015 Outlander.
We are very happy with our vehicle and service provided by this young man. To all of you who are considering purchasing a vehicle (Whether new or pre-owned) Contact this gentleman first before you go anywhere else and be given the "Run around", he will prioritize your individual interests and will be a professional through out the whole process.
Thanks again Mr. Pacheco.