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Service Experience - Cadillacguy
Service Advisor Monic Cook was very knowledgeable, friendly and accommodating. She stayed in touch to let us know the problem and how long it would take to resolve.
Top Reviewed Specialists At This Dealership
Always great!!! - DnD
Always great service!! We have been using the Service Center for several years with different vehicles and have always been treated with the upmost respect and friendliness.
Best commercial auto buying experience ever - Stephen Phillips
Flawless. Best experience in the 35+ years of buying vehicles. If in need of any commercial vehicle, go see Blake Murray. He and his manager are can do. Was in and out in less than 20 minutes; not one complaint
Usually - Doki5314
Usually when I go in to have an oil change or my truck worked on the service is great.
This last time I took my truck in for an oil change and a little hesitation problem I was having. I was there from 8 a.m to just a little after 7 p.m. after about 5pm I started getting upset, I wasn’t being told anything I would have to go ask about my truck and get vague answers.
If I go back there I will make sure I go to the person that helped me before the rude service I got this particular time. At least he tells me what is going on. And keeps on top of things.
Pleasant, quick, - Sglowery
Great attitude; sales help, professional service and a lot of patience with an older person who was not exactly sure what she wanted or needed.
Subpar service - PatrickP
I called ahead of time to make sure the wait wasn’t long. I showed up and there was only one person in front of me In line but they had already been helped. I had my dad come and pick me up and we had to wait about 20 to 30 minutes just to be checked in. There were eight people standing there (including service reps) just standing there talking and no one would help me. A service rep, I believe his name is James, checked me in and asked me why I was there that day and I told him that I needed an oil change I wanted to possibly get new windshield wipers, get some air in my tires and to take a look at my coolant levels because they were a little low. I noticed a couple of days later that my car was still low on coolant and I had to go to the gas station before work at six in the morning to get coolant. I paid $75 for an oil Change and new windshield wipers, When I could’ve done the job myself for half the price. Not to mention that I had to pay $15 at a gas station for coolant which made me late to work. I paid a higher price for better customer service and I was extremely disappointed. I get better service at Firestone or autozone. I have purchased two cars at your location and I have never been serviced so poorly before. Perhaps it was all done no rush since I dropped my car off at noon, but I called before hand to make sure it was OK. I called and spoke to James today and he stated he will ask around and see what happened. I drove about an hour to come drop off my car for service last time. How about you refund me for the crappy service? I’ve been a loyal customer for 8 years now and your service has unimproved.
Hector Acosta was Great! - Jorge Guevara
Went in just looking to see what options I had, and Hector Acosta showed us all sorts of cars until we found the perfect one! He was super patient and helped me get financed on my first auto loan. Don't want to leave Mr. Wayne (used car manager) out, he worked to get us the best financing possible and made this all possible. Thank you both! SHOUT OUT to Hector Acosta his number is 281-467-9924, hope you sell lots of cars :)
Record discussion with tech/managers to cover yourself. - Legreenwood
It's time for me to switch dealership that services my car. Location is convenient but it's always something not done, misinformation or incomplete.
Bait and switch scammers! - blondie137
Classic Chevy had contacted me around April 2018 regarding a vehicle and I did a test drive with one of their salesmen. I decided to wait on buying. When I decided to purchase, I stopped at this dealership to do a 2nd test drive of the Chevy Equinox. That was 12/15/18. This dealership had an Equinox in Kinetic Blue, with $17,998 in very large yellow numbers on the side of the vehicle. The vehicle was up on a platform in the air so that everyone on the freeway could see it.
Since the salesman that I dealt with in April had quit, in December I dealt with salesman, Sean Khwaja. He said that Chevy was offering “Employee Pricing” on their vehicles, and this would drop the price even lower than the advertised $17,998. I asked him to email me the following Monday with the price with the “Employee Pricing” discount.
I did not hear from Mr. Khwaja, so on Tuesday, 12/19/18, I emailed him and asked him for the price with the "Employee Pricing" discount.
Mr. Khwaja sent me a Purchase Agreement with a price of $24,953.22. The advertised price of $17,998, that we had discussed, was not listed anywhere on the Purchase Agreement. I told Mr. Khwaja that this was not the price that was advertised on the side of the vehicle.
He said the $17,989 included rebates for things like Costco member, active military, National Realtors Assoc bonus cash, returning a lease, owner of a competitors vehicle, and USAA member bonus cash.
I do not believe that Chevy’s available rebates added up to nearly $7,000. Most of the offered rebates were only $500 each. In addition, it is highly unlikely that any one person would qualify for every single one of the rebates.
I believe that advertising the price of this vehicle to the general public at $17,998 is deceptive pricing and/or false advertising since it includes rebates that they did not disclose when I was looking at the vehicle. In addition, the dealership knows that it is unlikely that any person would qualify for every single one of the rebates they claim that they are deducting to come up with the $17,998 price.
I told Mr. Khwaja that jacking up the price by $7,000 was false advertising. He did not respond to that email.
My experience was great - Kerry Davison
I purchased a car from Brandon salesman and Justine knekol finance manager were very helpful in completing my deal I will refer them to all my friends and family really made the experience easy I’m happy wit the whole process love my car
Bait and Switch - Rodney
Fist off they advertised a truck with what seemed like a decent price. I emailed back n forth with the sales guy who never mentioned the price shown was for a truck without the customization they did and it wasn't prominent in the online add. After test driving the truck and getting down to the deal is when I found out the real price. So I decide, after spending a couple of hours there and the long drive, almost 1 hr, I start looking at another truck. This is when they started the numbers game, I know all dealers do this to a certain extent but the sales guy and the sales manager start shifting numbers, where it s the same numbers just in different order ect. Finance was no better either...same game, different department. Long story short, it was one of those deals where after you just feel like you got taken advantage of from the time you set foot on the lot. I would never buy another vehicle from Munday Chevrolet again or recommend them to anyone. In fact 6 months later I bought a fairly new "used" car for my wife from Weisner a little further up 45N and it was a totally different experience from sales to finance. No bait n switch or numbers games. READ THE BAD REVIEWS AND STAY AWAY FROM MUNDAY CHEVROLET.
Amazing Experience - Rodriguez77
First time purchasing/financing a vehicle. It was really easy, I thought it would take me all day. Salesman (Marcus Prado) was very helpful, worked the deal over the phone and just came to sign. Finance (Joe Gomero) explain every detail on the deal. Everything was clear. Ana was very helpful too, help me understand the different SUVs. End up purchasing a TRAVERSE, which I love!! I'll recommend Robbins to family and friends. Great service and awesome people!
Thank you Robbins!!!
Take advantages of college students with questionable sales - Baywaystinks
Beware of this unscrupulous dealership. They pulled a bait and switch on young college students. Financed a car for someone who was unemployed with a finance company known for not verifying application information. Never do business with this place unless you want to be taken on the deal. Worst car buying experience ever. One star is too much for this dealership. They take advantage of inexperienced college students. Does it get any lower? GM says they signed the papers. How many of us do without knowing the fine print especially when mislead by verbal sales pitch. If you can’t trust a business with your young college kid than shouldn’t be trusted to do business with anyone. The vehicle was way over priced and the finance rate ridiculous. They played some young kids. Buyer beware. Shame on Bayway Chevrolet.
Sales lady very nice but management of dealership horrible - Unhappy buyer
We bought a 2017 car from Knapp Chevrolet, paid cash and have called them repeatedly about not received our license plates and Title.. it has been almost 3 months. I spoke with manager Luell who was very rude. We are owed a refund of overpayment on our cashiers check and was told by finance manager that we would receive it the next week and still do not have it. We are sending complaint to General Motors, attorney generals office and BBB. We feel this is deceptive trade practice. I would never recommend this company to anyone.