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Great experience. - rvelacor
Great experience on our used vehicle. Great price although had to renegotiate an added extra. All in all good experience. Great price. Great sales person. Didn’t let me take the car after we held it, but had it nicely cleaned the next day. The used department does not fill up the tank after the purchase. Luckily it had 3/4 so no biggie. They do make it up in a great price for their vehicles. Again, the sales person was amazing at assisting us. Thanks
Top Reviewed Specialists At This Dealership
internet Sales Consultant
New Car Sales Associate
Outstanding Service! - JC
I visit the Beck & Masten North location repeatedly and the service is always outstanding! The staff is very professional and courteous. Special thanks to Evie for the great customer support and service.
Internet Sales Manager
PRE OWNED SALES
Unbelievably Poor Salesmanship and Follow up - Shockingly Disappointed Consumer
Sent an inquiry in on a new GMC truck on 4/1 Monday night/Tuesday morning. Received generic email back from Emerly. I Responded to email with a question at 9:30 am on Tuesday. (Never got a response). Called in to the store and asked for Emerly , ended up leaving a message on vm. around 11am.( No call back or email response.) Called back in around 4pm asked for Emerly and it went to vm ,so this time I didn’t leave a message and went back to the operator. I asked for another internet mgr who was not Emerly and was sent to service (I think). I got back to operator and let her know that she had sent me to service, and asked the operator to get me to an internet manager but not Emerly this time, (she sent me back to Emerly’s voicemail.) I got back to operator and asked if I could get a manager and she immediately hung up on me.
So I Got on to chat through their website, they were polite when I was explaining that i hadnt been contacted back and just wanted to know the answer to a question about dealer ad ons. But she couldn’t answer question and said they would bring my concerns to a manager, since i had not gotten any responses, and have them call me. (Never got a call or email from ANYONE ) Wednesday I Got on chat again later (AROUND 10 am) and chat representative said they see my previous conversation and don’t know why I haven’t received a contact back from a manager and would bring this to the attention personally. (I never got a response from ANYONE) I tried again on Friday using the chat to get the GM’s email address but the representative would not give me the email address, but promised to get a manager involved. (I was shocked I could not get a contact email to the GM.) A couple days later I did get an email that was an automatic follow up set up in the CRM and I did respond to that - they said they "would get a manager to call " (IT HAS BEEN TWO WEEKS AND I STILL HAVE NOT RECEIVED ANY CONTACT).
I do not know what else I could have done to possibly purchase a vehicle from this dealership. Completely piss poor.
My Buick Salesman is the Best! - Magistratish
Buying a car can be one of rhe most stressful events a person can face. However, when you work with Eugine Martin at Sterling McCall Buick GMC, it can be like a walk in the park.
My new Buick Envision is the 2nd car I have purchased with his guidance and I am not only pleased, but excited to be in a brand new vehicle. His knowledge of available vehicles and what is a good idea for "seasoned" individuals like my husband and me made this process easy and not stressful at all!
Please look him up on the Southwest Freeway when you are in need of a new or pre-owned vehicle. He's the best!
TMac is the best!!! - Sheniqua73
If you need a car Thomas McKinney aka "TMac " is the man that you need to see! Professional, Awesome Customer Service everytime!!!! This is my fith car with him and he never disappoints!! My overall experience with Texan GMC has always been excellent. They have neverer dissapointed me.
Phones never answered? - Tired of no answer
The website indicates that the service department opens at 7 am on weekdays. I've called 4 times since 7 am (it is almost 8 now). The phone picks up the initial call saying the call will be recorded for quality assurance. It then starts ringing again. After another 5 to 10 rings, it hangs up. If you're not going to answer the phone, why say that you are open? If you're so swamped that you can't answer the phone, hire more people.
No service - Unhappy customer
Was told by the service department to schedule an appointment . Made appointment for the following day at 10 AM and dropped my truck off at 0900. Checked back at 1330 and the truck still hadnt been looked at. Service department then said appointment times dont mean anything that they had vehicles from the day before sitting that had appointments as well. Before leaving without any work being done and a day wasted another gentleman came in and asked them to make sure they put all the bolts back on his skid plate since last time they didnt and it dropped while he was driving.
Trade-in still in my name after 8 months - Unsatisfied customer
After positive dealings with a now-ex-employee, when I tried to purchase my car, about $2,000 in fees were tacked on, which I objected to and were taken off because my face does not have a filter. Then there was nothing offered for my trade-in, so I walked out, and the man I took with me (because few women get fair deals anyway) was asked what it would take. He told them $750, and it was honored. So, I left with a bad taste but not a terrible one. Then I had to call to have my plates mailed because there was a week to go on the temp plates. The salesperson should have mailed them, but he no longer worked there, and apparently mine and many other people's were sitting around waiting to claimed.
Now, about 8 months later, I've received a registration renewal for my trade-in, meaning that the title, which was mailed to the dealership to the attention of the finance gentleman who was very friendly and helped improve the experience, has not been transferred and no one is answering the phone. I'll keep calling and will hope that under new management these issues will be remedied,
Fraud in lieu of customer draw - wmiller1733
This dealership is sending out mailers with scratch and win instructions. The instructions are very vague (understandably so) in describing what is "won" if you scratch off 4 identical numbers (the numbers were $5,000 on our card). The flier also says that no purchase is necessary to enter or win...of course, you're told you're a winner when you scratch 4 identical numbers but what you win is a chance to enter the drawing for $50,000 provided you go to the dealership, be bombarded by their sales people who are like vultures and hang out until the drawing determines that you are, in fact, not a winner. I call this fraudulent practices and should not be allowed to continue.
West Point Buick GMC
New & Preowned Car Sales Consultant
Internet Sales Manager