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Buying a new mercedez - Paty
Terra Kurtz went far and beyond with the customer service . She really fought for us to get us the best deal. She is a fighter !! Effective and productive !!
ISSING PARTS. SERVICE I HAD PURCHASED NOT ADDED TO FILE - yjsofiep
DO NOT GO HERE. MISSING PARTS. MISSING SERVICE THAT I HAD PURCHASED WHEN I WAS PURCHASING THE VEHICLE. I purchased my new vehicle last year from here then moved to a different city. When I went in for my first service (Service A) in my local mercedes dealership, all of the maintenance packages that I had purchased when the I bought the vehicle was not put on my file. I had to call them 4 times just to get a hold of someone and the service manager at my local one had to call just to get the certificate of purchase. Then, when he went in to add it himself, apparently my account was deactivated and he couldn't even put it on my file. I had to schedule this service 2 weeks ahead to get a loaner car, and i couldn't even get it done on the day even after a 3 hour hassle with greenway. the week after, finally they put my service on file to get it done. I asked them if my other services were put on file too but my local mercedes couldn't find it and never got a phone call back from Greenway. Then, I went in to a tire store that i had been going for years to get my tire rotated while i was back in town, and they could not find the keys to my wheel lock to unlock my tires. I did not remove anything from the glove box (I don't use the glove box) nor knew where the spare tires were even at so I called mercedes to ask where they would be. "a little black box" where spare tires should be isn't there or anywhere in the vehicle. When the agent at the tire shop was trying to find the keys with me, he also noticed that there were some spaces empty where the tools were supposed to be when I needed to blow up run flat tires. I called here and asked for joseph washington, whom i purchased from, he was not in the office, so I asked to speak to the manager, whom also apparently isn't in the office either. I am still waiting for them to call back. VERY DISAPPOINTED WITH MERCEDES BENZ. literally the worst luxury car brand I have every had.
Awful , Unhelpful, clueless ,rude - Volvogirl
The worst experience with a dealership I have EVER had. Incredible these people are in business. I order a new Volvo online and had it shipped to this dealership, and come to find out they have never had anyone order a car from Volvo directly before and it was painfully apparent. It took my car 4 months to get here so you can imagine my excitement when Volvo told me it was finally here. They said you dealership will call you! This dealership never called!! I called star motors probably 2 times a day and everyone had no idea what I was talking about , claimed to not have my car. So then after it had been at their dealership for 2 WEEEKS , I finally get ahold of someone who says oh we do have a Volvo that came in let me check if it’s yours... it was. It gets worse as I got to finally pick it up they are very unhelpful and in communitive, messed up my loan then gave me NOTHING off MSRP, no free oil changes , no perks at all , they even charged me 200 dollars to fill my car up with gas and “prepare it” ITS A BRAND NEW CAR. All this when I am only financing 10k the rest I put down in cash, so I know theyre making fat commission for doing ZERO work. Also This new new car had 7 miles on it and they parked it up on the curb so the bottom is already scratched. Will never go back to this dealership - be warned and tell anyone looking for a Volvo to avoid this place like the plague unless they want to get completely screwed. Star Motors is the worst dealership I have ever been to, not even nice to you, you’re about to spend a xxxx ton of money can someone offer me a water?! Nope, they can’t so whatever you do don’t go to Star Motors.
Service Department took my car to a Rocket's game! - SourMBofHoustonNorthCustomer
It was bad enough that this "certified pre-owned" had to be in the shop from March 25, 2019 though April 15, 2019. (It was just DELIVERED March 11, 2019). However, this is not the subject of my complaint.
I would like to know why my car was parked at the Toyota Center on Sunday April 7, 2019 at 6 PM? Do you routinely let your customer's S class cars off the lot after-hours? It was for a Rockets vs Suns game. April 7, 2019, the car was SUPPOSED to be in your repair shop!!!!!! (see attached)
Please have someone check some cameras and see which of your employees either did this or allowed this to happen? The only good thing about this whole experience was my salesman JaJa and my service adviser Stephanie Cabrera. I now understand why so many employees have left your dealership and fled to MBOTW!!!!
I am very upset about this. I would appreciate a response from management.