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Great Experience - amy4lsu
We saw a vehicle online and drove from Louisiana. The dealership worked quickly on negotiating and they corrected a few things we saw. The staff was friendly and easy to work with.
Top Reviewed Specialists At This Dealership
internet Sales Consultant
New Car Sales Associate
Outstanding Service! - JC
I visit the Beck & Masten North location repeatedly and the service is always outstanding! The staff is very professional and courteous. Special thanks to Evie for the great customer support and service.
Internet Sales Manager
PRE OWNED SALES
Enjoyable and satisfying purchase - JLC70
Robert Valdez is one of the best salesmen at Ron Carter. He makes the of buying a vehicle pleasurable. As long as Robert is there, Ron Carter and Robert Valdez will be my dealership and salesman.
Thanks to both.
Def tank shut truck down - Bert
They took there time and made sure my truck was fixed right all in all they did a really good job and kept me well informed of what was going on thanks finnegan
Unbelievably Poor Salesmanship and Follow up - Shockingly Disappointed Consumer
Sent an inquiry in on a new GMC truck on 4/1 Monday night/Tuesday morning. Received generic email back from Emerly. I Responded to email with a question at 9:30 am on Tuesday. (Never got a response). Called in to the store and asked for Emerly , ended up leaving a message on vm. around 11am.( No call back or email response.) Called back in around 4pm asked for Emerly and it went to vm ,so this time I didn’t leave a message and went back to the operator. I asked for another internet mgr who was not Emerly and was sent to service (I think). I got back to operator and let her know that she had sent me to service, and asked the operator to get me to an internet manager but not Emerly this time, (she sent me back to Emerly’s voicemail.) I got back to operator and asked if I could get a manager and she immediately hung up on me.
So I Got on to chat through their website, they were polite when I was explaining that i hadnt been contacted back and just wanted to know the answer to a question about dealer ad ons. But she couldn’t answer question and said they would bring my concerns to a manager, since i had not gotten any responses, and have them call me. (Never got a call or email from ANYONE ) Wednesday I Got on chat again later (AROUND 10 am) and chat representative said they see my previous conversation and don’t know why I haven’t received a contact back from a manager and would bring this to the attention personally. (I never got a response from ANYONE) I tried again on Friday using the chat to get the GM’s email address but the representative would not give me the email address, but promised to get a manager involved. (I was shocked I could not get a contact email to the GM.) A couple days later I did get an email that was an automatic follow up set up in the CRM and I did respond to that - they said they "would get a manager to call " (IT HAS BEEN TWO WEEKS AND I STILL HAVE NOT RECEIVED ANY CONTACT).
I do not know what else I could have done to possibly purchase a vehicle from this dealership. Completely piss poor.
My Buick Salesman is the Best! - Magistratish
Buying a car can be one of rhe most stressful events a person can face. However, when you work with Eugine Martin at Sterling McCall Buick GMC, it can be like a walk in the park.
My new Buick Envision is the 2nd car I have purchased with his guidance and I am not only pleased, but excited to be in a brand new vehicle. His knowledge of available vehicles and what is a good idea for "seasoned" individuals like my husband and me made this process easy and not stressful at all!
Please look him up on the Southwest Freeway when you are in need of a new or pre-owned vehicle. He's the best!
They know how to take good care of a customer - Ncastro421
Came to Ron Carter Ford after leaving Gulf Coat Ford extremely disappointed in their service. Called Ron Carter Ford service and Allison set me up with an appointment and even had a car waiting for us when we got there to drop off our car. We had purchased the extended warranty through Ford and they honored it, supplying us with a rental when we got there. They took care of our car and of us. When I went to pick up my care found out some of the stuff Gulf Coast Ford was charging to our warranty was not needing to be replaced. I am glad we went to Ron Carter Ford and will be back again when I need my car serviced. Thanks Allison for all your help!
Phones never answered? - Tired of no answer
The website indicates that the service department opens at 7 am on weekdays. I've called 4 times since 7 am (it is almost 8 now). The phone picks up the initial call saying the call will be recorded for quality assurance. It then starts ringing again. After another 5 to 10 rings, it hangs up. If you're not going to answer the phone, why say that you are open? If you're so swamped that you can't answer the phone, hire more people.
Questable repair work - Not Happy
I have a 2016 GMC Denali 3500HD with less than 25000 miles brought to dealer with steering box leaking and a lot of play in steering and while the truck was in for service I let them do a oil change and lube. They replace steering box and change oil. Picked up truck and drop off my 2014 GMC pickup for a/c blowing hot air. Still had play in steering. Got under truck to take a look, notice steering box leaking grease and no boot covering shaft coming out of steering box, splash plate covering steering box area was warped on one side and bolt hole areas were cracked and fracture, and truck was not lubed during oil change. Returned truck to dealer to get above fixed. They now said it’s was a wore out idle arm so they replace it and adjusted toe. They replace boot on steering box shaft (which they forgot first repair) and splash shield.did not lube truck again. Play in steering gone but now have a vibration in steering wheel witch I didn’t have before. Without them test driving now the problem is my tires. Being a xxxxxxx to prove a point I went to a tire dealer and purchase 6 new michlen tires (1800.00) same as tires that come on truck witch only had 25000 miles. Return to dealer made them test drive and they said problem still tires and they need to do a 140 dollar road balance. And ask when do I wanted to make a appointment. The service advisors can do all this without checking the work already done by a mechanic that can’t even replace parts without forgetting some. And as far as getting it lube you have to tell them 3 time. I only asked twice because they do not grease unless told to. It’s my mistake to think they would lube truck when paying 225.00 for a lube and oil change without being told to grease grease certs. Quick lube did it for free. A/C on 2014 another long story.
Trade-in still in my name after 8 months - Unsatisfied customer
After positive dealings with a now-ex-employee, when I tried to purchase my car, about $2,000 in fees were tacked on, which I objected to and were taken off because my face does not have a filter. Then there was nothing offered for my trade-in, so I walked out, and the man I took with me (because few women get fair deals anyway) was asked what it would take. He told them $750, and it was honored. So, I left with a bad taste but not a terrible one. Then I had to call to have my plates mailed because there was a week to go on the temp plates. The salesperson should have mailed them, but he no longer worked there, and apparently mine and many other people's were sitting around waiting to claimed.
Now, about 8 months later, I've received a registration renewal for my trade-in, meaning that the title, which was mailed to the dealership to the attention of the finance gentleman who was very friendly and helped improve the experience, has not been transferred and no one is answering the phone. I'll keep calling and will hope that under new management these issues will be remedied,
West Point Buick GMC
New & Preowned Car Sales Consultant
Internet Sales Manager