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great price, responsive staff - KerryK
Purchased a 2019 Tiguan SEL Premium from Momentum even though I live in Austin. Did all dealer price quotes and negotiations on out the door price via email and Momentum beat the best local dealer price by ~$1200 so it was worth a drive to Houston for the purchase. The dealership looks first rate and the staff are professional. I ran into a couple issues which I realized only after taking delivery of the vehicle and driving back to Austin. First was with the paperwork having the incorrect VIN but this was corrected quickly via email and FedEx. The second was with the Tiguan containing an incorrect owner's manual in the glovebox, this was also handled quickly via email and FedEx. Overall the dealership was unbeatable on price, provided great feedback during the info gathering stage and provided great support to resolve issues that arose post-sale. I did not use their service center so have no feedback there
Oil Change and State Inspection - Dragon82d
Excellent service and price, I was surprised. Plus got a nice bonus car wash and a detailed service history of what is needed in the future
Love Volkswagen Service Center - Pink stripe super beetle
I have been with Volkswagen ever since I bought my 2010 Super Beetle. Every person on the Service Desk,,Wayne, Daniel, Jonathan, and especially Jessica, has been consistent in their information sharing and recommendations. They hunt for the best deals for service work and, if I come in with a coupon or rebate item, they share whether it is a workable credit.item. I've had two body shop trips for damage to the front end. My girl comes back in top shape and freshly washed and swept.. I had received a coupon in the mail from a service center, shared the information with my folks at DeMontrond, and learned that they could give me a better price for the service. Wish they had a pickup truck, as well.
dishonest sales - hui
Because my current lease with VW is expiring in September 2018 I started looking to enter a new lease in July.
I have a 2015 Passat Limited Edition leased from VW Clear Lake, where I live by, and have been very happy with it.
I test drove a 2018 Passat SE and liked it a lot, but the price presented was a lot higher than I wanted. So I searched internet hoping to get a better price.
West Houston VW’s sales rep Saad Rahmani contacted me by email and text. After I explained to him what I was looking for and my budget, he said he could get close to my current lease price, which is $300 per month for 36 months lease with $0 down, on a Passat S, a Jetta or Tiguan Limited. He invited me to see him.
I drove one hour from Clear Lake to West Houston VW in Katy to meet him on 7/31. After going through the same old sales negotiation acts a few rounds for 2 hours, I signed the lease for a Tiguan Limited S for $305 per month for 48 months because I trusted his words that this was the best price I could ever get that they were losing money on this deal.
I had to drive away the new Tiguan Limited and left my Passat in their parking lot because I could not drive two cars at the same time.
I could not wait to tell my colleague about the exciting new car but was only shocked to learn that her family leased a 2018 Tiguan SE from the same dealership in February for $258 per month for 36 months with $1650 down only.
I expressed my shock and disappointment to Saad three days later when I went back to the dealership to pick up my Passat. He said because each month the incentives given are different also interest rates have been going up I should not compare these two prices this way and I really got the best deal. I told myself to trust his words again.
However, the real shock came a few weeks later when I visited VW Clear Lake on 9/6 to discuss options for my expiring lease on the Passat - I learned that day that Tiguan Limited requires “Premium Gas Only”! Nobody at West Houston VW ever told me that Tiguan Limited is a “Premium Gas Only” car and I have been filling with regular gas into it! Most important, I would definitely not have leased it if I had been told it requires “Premium Gas Only”.
On 9/7 the next day, I called West Houston VW and asked to speak with the GM and left him a voicemail. I also drove there on the same day to make a complaint and request to terminate the lease. Shane Hubbard, the Sales Manager, accepted me.
His defense was that sales reps are not required to disclose this information because not every customer cares about if a car requires regular or premium gas. I could not agree at all.
I asked him if so why all the stickers list fuel economy information in bold letters? It’s because it is one of the most important information and material enough to affect consumer’s purchasing decision. Plus, Tiguan Limited is not a luxury car which consumers would naturally assume and use premium gas. Moreover, Tiguan requires regular gas, not premium gas, so Tiguan Limited’s “Premium Gas Only” requirement is an exception, not a norm or common sense, so should be disclosed to buyer during the sales process.
Shane then said even though it says “Premium Gas Only” it does not mean you cannot drive the car with regular gas – I could not believe what I heard and asked him if he suggest I keep using regular gas? What if there is a problem later? Who will take the responsibility? Will the warranty be honored? He said he just does not think putting in regular gas will cause problems.
He said the dealership can do nothing about the lease because I signed the contract and it is now between me and the VW credit. I can make a complaint to VW manufacture if I like.
I reported this issue to VW Credit on 9/10 and they referred me to VW Customer Care. The complaint was filed.
VW Customer Care called me back the next day on 9/11 saying that they had forwarded my complaint to West Houston VW and the GM said the sales rep said he did go through with me all the details about the car.
Of course, this was a lie, in regard to the “Premium Gas Only” information.
I was told that they will ask the GM to call me to discuss more if I would like. I said yes please ask him to call me.
But up to now, no one called me from West Houston VW.
Scam shop! Terrible experience! - jmarsalia
Worst experience I have ever had. Took the car in for a timing issue. Paid 500$ for them to say “yes. The timing is off” and that it would be $5800 to repair. Looking at the price list they marked THEIR OWN parts up 25% and told me I needed a entire new head when they never took anything but one timing chain cover off. They lied to me and told me they inspected the tensioner but never took the lower cover off. Just quoted me an entire new engine because they didn’t want to deal with it. Terrible customer service and a clear scam shop running under Volkswagens name.
Chris Hernandez is an outstanding Seller from Archer VW - FDiaz
Chris Hernandez is a really nice guy always eager to provide support and give you the best possible deal you can find in the VW market now days.
If you are looking for a great price, professional courtesy, willingness to support all your questions in a timely matter, don't look further since Chris Hernandez is the Salesperson you need.
Thanks for all the hard work Chris!