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The best - Maria1
I totally recommend this dealership, the costumer service is the best. If you go ask for Maani he’s the best is my second time buying a vehicle here 😊
Top Reviewed Specialists At This Dealership
internet Sales Consultant
New Car Sales Associate
Outstanding Service! - JC
I visit the Beck & Masten North location repeatedly and the service is always outstanding! The staff is very professional and courteous. Special thanks to Evie for the great customer support and service.
Internet Sales Manager
PRE OWNED SALES
Def tank shut truck down - Bert
They took there time and made sure my truck was fixed right all in all they did a really good job and kept me well informed of what was going on thanks finnegan
My Buick Salesman is the Best! - Magistratish
Buying a car can be one of rhe most stressful events a person can face. However, when you work with Eugine Martin at Sterling McCall Buick GMC, it can be like a walk in the park.
My new Buick Envision is the 2nd car I have purchased with his guidance and I am not only pleased, but excited to be in a brand new vehicle. His knowledge of available vehicles and what is a good idea for "seasoned" individuals like my husband and me made this process easy and not stressful at all!
Please look him up on the Southwest Freeway when you are in need of a new or pre-owned vehicle. He's the best!
TMac is the best!!! - Sheniqua73
If you need a car Thomas McKinney aka "TMac " is the man that you need to see! Professional, Awesome Customer Service everytime!!!! This is my fith car with him and he never disappoints!! My overall experience with Texan GMC has always been excellent. They have neverer dissapointed me.
Phones never answered? - Tired of no answer
The website indicates that the service department opens at 7 am on weekdays. I've called 4 times since 7 am (it is almost 8 now). The phone picks up the initial call saying the call will be recorded for quality assurance. It then starts ringing again. After another 5 to 10 rings, it hangs up. If you're not going to answer the phone, why say that you are open? If you're so swamped that you can't answer the phone, hire more people.
Questable repair work - Not Happy
I have a 2016 GMC Denali 3500HD with less than 25000 miles brought to dealer with steering box leaking and a lot of play in steering and while the truck was in for service I let them do a oil change and lube. They replace steering box and change oil. Picked up truck and drop off my 2014 GMC pickup for a/c blowing hot air. Still had play in steering. Got under truck to take a look, notice steering box leaking grease and no boot covering shaft coming out of steering box, splash plate covering steering box area was warped on one side and bolt hole areas were cracked and fracture, and truck was not lubed during oil change. Returned truck to dealer to get above fixed. They now said it’s was a wore out idle arm so they replace it and adjusted toe. They replace boot on steering box shaft (which they forgot first repair) and splash shield.did not lube truck again. Play in steering gone but now have a vibration in steering wheel witch I didn’t have before. Without them test driving now the problem is my tires. Being a xxxxxxx to prove a point I went to a tire dealer and purchase 6 new michlen tires (1800.00) same as tires that come on truck witch only had 25000 miles. Return to dealer made them test drive and they said problem still tires and they need to do a 140 dollar road balance. And ask when do I wanted to make a appointment. The service advisors can do all this without checking the work already done by a mechanic that can’t even replace parts without forgetting some. And as far as getting it lube you have to tell them 3 time. I only asked twice because they do not grease unless told to. It’s my mistake to think they would lube truck when paying 225.00 for a lube and oil change without being told to grease grease certs. Quick lube did it for free. A/C on 2014 another long story.
Trade-in still in my name after 8 months - Unsatisfied customer
After positive dealings with a now-ex-employee, when I tried to purchase my car, about $2,000 in fees were tacked on, which I objected to and were taken off because my face does not have a filter. Then there was nothing offered for my trade-in, so I walked out, and the man I took with me (because few women get fair deals anyway) was asked what it would take. He told them $750, and it was honored. So, I left with a bad taste but not a terrible one. Then I had to call to have my plates mailed because there was a week to go on the temp plates. The salesperson should have mailed them, but he no longer worked there, and apparently mine and many other people's were sitting around waiting to claimed.
Now, about 8 months later, I've received a registration renewal for my trade-in, meaning that the title, which was mailed to the dealership to the attention of the finance gentleman who was very friendly and helped improve the experience, has not been transferred and no one is answering the phone. I'll keep calling and will hope that under new management these issues will be remedied,
Fraud in lieu of customer draw - wmiller1733
This dealership is sending out mailers with scratch and win instructions. The instructions are very vague (understandably so) in describing what is "won" if you scratch off 4 identical numbers (the numbers were $5,000 on our card). The flier also says that no purchase is necessary to enter or win...of course, you're told you're a winner when you scratch 4 identical numbers but what you win is a chance to enter the drawing for $50,000 provided you go to the dealership, be bombarded by their sales people who are like vultures and hang out until the drawing determines that you are, in fact, not a winner. I call this fraudulent practices and should not be allowed to continue.
West Point Buick GMC
New & Preowned Car Sales Consultant
Internet Sales Manager