Awesome - Evelyn
Bo Sierra is by far the best go to guy at Fred haas Toyota! This my 3rd purchase from him! Great guy by far!!! Super cool!
Top Reviewed Specialists At This Dealership
Used Car Sales
Beat my expectations - LenoTharpo1971
Exavior Manning was by far the very best salesman we've ever come across. He was honest and friendly and true. He told us that Mike Calvert would beat or match any written offer and true to his word, the dealership did. I got a better price on my trade-in and couldn't be happier. Best buying experience!
So nice that I went it twice! - PaulG
Went in to help get my mom a new vehicle and ended up going back a week later to get one for myself as well. We had a few minor hiccups along the way but overall Matt was fantastic at making a sale to both me and my mom. When it came to buying my vehicle, they didn't have exactly what I wanted on the lot but went out of their way to get it in-stock within a week. The vehicle was great and working with Matt was great as well.
Maintenance Checkup - Kim Hardin - Rav4 Deborah
Kim Hardin is the reason we use Tejas Toyota. She is very helpful, friendly, goes above & beyond & always fits us in even at last minute.
Scamming customer with defective vehicles - BSGP13
I would give this place a zero star rating if I could.
Back in October 2017, I purchased a brand new Toyota Yaris ia from this dealership. After having the vehicle fro less 10 months, the car began to have both mechanical and electric issues. After bringing it to the dealership several times for check ups, the service staff could not get to the bottom of the problem. in June of 2018, after complaining to the same people I dealt with when I first purchase the vehicle, the only solution they recommended was to trade in the car and buy a new one. unfortunately, the urgency for the car lead me to take the deal even though I was loosing a lot of money on a 2018 Corolla. The second part of the story begins a couple of weeks ago. I tried to refinance the vehicle I know have because of the interest rate, but it happens that the vehicle is too far upside down to even consider financing. I wrote a complaint to Toyota because the people that sold me vehicle did not even warned me about the whole I was getting into. Within a few days Toyota corporation reached out to me about the issue and directed me to try to fix the situation with the dealership. Here is the frustrating part begins, I was told I would get contacted by the dealership within a few days, I didn't. When I called back asking what had happened they apologized in behalf of the dealership and said the only solution was to go trough the dealership. After a few days I was contacted by an associate dealership in Katy TX, witch is where I had been taken the Corolla to get checked because this car too came with issues, but like it happened with the Yaris, the response I received is that they could not replicate the issues therefore they couldn't do anything about it. this is where I go for the car to be serviced because of its proximity to my home. The very nice lady over there, offered to schedule and appointment to check the vehicle and to reserve a loaner vehicle while my car was being checked. I dropped the car this morning and picked it up again in the afternoon. After picking the vehicle up they had resolved one of three issues. I spoke with the customer relation manager at the dealership and expressed my frustration with the whole situation, my car is upside down $10k, I lost $1k that I had given to the first car, I lost the $3k incentives because of the previous negative equity, on top of that all the monthly payments I have made to both the car no longer in my position and the new car. The lady in the Katy location apologized and recommended me that to be able to resolve the issue in a better way for me I needed to contact the dealership where I purchased the vehicle. She referred me to the customer relations manager at the dealership where I purchased the vehicle. I proceeded to call this man named Phlame but the conversation did not go anywhere. I tried explaining the situation to this man over the phone but he kept repeating that I needed to take the vehicle over there whenever I wanted to. I asked if he would make an appointment like it had been done in the other store but he said he couldn't do that that it was up to me to bring the vehicle. he also mentioned that the dealership was not a "Walmart" where I could just go and return something and expect to get my money back just like that. He also emphasized that if their technicians could not detect any issues in the car his arms "were crossed" and he couldn't do anything else. I will be honest, at that point I became very frustrated and began to confront him about his treatment to a customer (myself), he began to get angered as well, so I told him that his attitude was not very customer service like, to witch he responded that I was not going to tell him how to do his job and that he was going to terminate the call. (which he did). The part that is most unbelievable to me is that whenever I was having issues with the first vehicle I never heard of such a person as a Customer Service Manager that could have helped me resolve the situation in a way that was most convenient for me as the customer and buyer.
I filed a complaint with the BBB, but since they are a non-accredited company I never received a response from them.
I'm never buying Toyota ever again.
Horrible experience with car service - Alex
It used to be good place to go for services, but becomes one of those where you go for simple maintenance and get bills for unnecessary services for few hundred or thousand $. I went there last weekend to change oil which usually costs about $70 and ended up having estimate to make repairs north of $1100.
Horrible experience - awiddoes
Sales person Isaac sold us our car and was very difficult to work with. We had to come back not even a month and a half later because the battery was dying. We were sold a used car with a bad battery and then had to pay for a new one. On top of that when we spoke with Isaac about the problem he talked over us and said the service center at Toyota is bad and they don’t know what they’re doing. He said they were wrong and that the battery is probably fine and to bring our car back the next day to have someone in the preowned area look at it. We said we couldn’t because the car probably would be completely dead by then and won’t make the drive back and also said the service center wasn’t wrong or bad at their jobs because the battery is actually bad, no one is lying about that. Isaac then raised his voice even more and yelled at us saying it is our problem and he can’t help. He then walked away just leaving us there. Luckily someone in the service center helped us out but we still ended up paying half the original price for a new battery. But I’m more appalled at Isaacs behavior and how he handled Toyota’s customers while also bad mouthing Toyota’s service center and it’s employees. We will never be back and I regret working with him
I got the best service, the staff was very knowledgable. - SAM
I got timely service. in the sales side the management was very helpful and it worked out really good. From sales associate to the GM everybody was professional and they understood my need and I got the best deal in the town. I am so happy to be the member of Toyota Family. I love my Toyota vehicle.
Mike Calvert Toyota
Fred Haas Toyota World