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Elton Love was great to work with! Made the whole... - Dgb217
Elton Love was great to work with! Made the whole process easy and practical! We were pressed for time and he worked with us to find the right car for us given limited inventory and time!
BEST VEHICLE BUYING EXPERIENCE EVER!!Had the pleasure... - DevilDoc8542
BEST VEHICLE BUYING EXPERIENCE EVER!!
Had the pleasure of working with my sales advisor, Carson Bryant, with the purchase of my new (to me) Tesla Model 3 Performance. It started with an inquiry on their website, but knowing this vehicle would sell fast, I reached out to the dealership and got to work with Mr. Bryant. The first step was to make sure the Tesla was on their lot and was still available. Mr. Bryant got the keys, visually and physically verified the Tesla was on the lot and no sold sign in the window. Mr. Bryant also took a few pictures due to the fact sometimes the pictures on line can look different in a different photo. One of the longest processes was getting the deal put together. For the deal to workout, Momentum had to get an appraisal of my trade in vehicle. The problem we encountered was I lived 300 miles away from Momentum Jaguar/Land Rover Volvo!! Not a problem. Being a Sonic Automotive dealership, I was able to get my appraisal completed at Mercedes Benz McKinney, TX. This helped streamline the progress and gave a much better appraisal than sight unseen. The next was to get an approval for a loan and secure the Tesla so I can drive from Denton, TX to Houston, TX. All of which was extremely efficient and saved time when I was able to drive down to Houston, TX. Mr. Bryant kept me informed throughout the week with the progress of the Tesla. The rims were sent out to get powder coated and had not been fully charged and detailed for delivery. Mr. Bryant went above and beyond by keeping me informed of charging the Tesla and how much electrons were needed to top off the vehicle. Mr. Bryant wasn’t arrogant or too proud to ask questions or help with trying to figure out basic tasks of the Tesla (the Model 3 being my second Tesla purchase). On the day I was to take delivery of the Model 3, Mr. Bryant was still doing the work behind the scenes in making sure the Tesla was detailed for delivery, topped off with a full charge for the 300 mile trip home, and made sure I was in and out of finance as quickly as possible. On the way home, Mr. Bryant texted me several times to make sure the Tesla was performing flawlessly and if I needed to talk on the long drive home, he was available.
The dealership is immaculate and you can tell the employees take great pride with cleanliness and following all CDC guidelines for being a safe dealership. The dealership is also ADA compliant with wide doors, wheelchair ramps, and very accommodating of my service animal. You can tell everyone who works at Momentum was friendly and responsive to clients and guests visiting the dealership. It doesn’t matter if you buy a $1,000 car or a $1,000,000 vehicle, the staff will still give you that 7 star client service.
As for Carson Bryant, I have made a friend for life. Being a disabled combat veteran, I needed a vehicle with the most advanced safety features on the market which was the Tesla Model 3. Carson understood the value of what I needed in a vehicle and did not try to up sell or downgrade me to another vehicle. Carson is also taking an interest in his clients by starting a social media page of ordinary clients do amazing things in the public for example: I show horses at the biggest horse shows in the world. Carson would like to show how diverse his clients are and show how honored he was in assisting clients get their dream car. This personal touch can get lost with many dealerships just trying to get numbers and quotas from selling vehicles and not getting to know their buyers. I’m glad to hear someone in the automotive industry is interested in their buyers.
Whether looking for a new vehicle or gently pre-owned model, Jaguar/Land Rover/Volvo should be at the top of your list to buy from. Also ask for Carson Bryant as your sales advisor. You will have the greatest buying experience ever.
My wife and I have never been more disgusted Absolutely... - Corromolto
My wife and I have never been more disgusted Absolutely worst service. They called us to come and pick up our new car. Once we arrived after 45 minutes drive they made us wait for 20 minutes while they were negotiating a better deal for the same car in their office with new prospective buyers
The manager then came out to tell us the car was not available anymore as they were able to sell it for a few hundred dollars more and therefore there was nothing they could do for us. Terrible display of customer service. We felt bullied and disrespected. What kind of business screws you for a few hundred dollars on a done deal? The worst part is the sale Manager did not care at all and simply shrugged his shoulders and turned his back on us and walked away.
Unreliable, unfair, non caring. I would have rather see this punch coming directly to my face but these people stubbed us in the back instead. Do not deal with Jaguar Range Rover of North Houston
They screw you for pennies and laugh in your face and sleep very well at night.