Happy - Happy
Constantine, was professional, courteous, and got me in and out in a very timely manner. Service advisor number 713)363-2291." I should not have to give you 25 words to submit this survey " Hope this does not take away from Constantine "Great Job"
Top Reviewed Specialists At This Dealership
Honda Sales Consultant
Excelente Servicio - Jonamzd3
Excelente vendedor, Juan Pineda. Excelente Servicio al cliente de parte de todo el personal del dealer. Una experiencia gratificante. Buscaron la mejor opción que se ajusta a mi.
Worse dealer i’ve been - Omar portelles
I went to this dealer because it’s a big dealer and i though i could trust them in buying a good car right there but it wasn’t like that. When i bought my car right there no one told me that that car has an accident before i bought it in fact they told me that it had a clean record. Appearently they are used to lie to they’re customers like they did to me. Now im trying to find a solution to my problem and all they want to do is get the value of my car when they know that my car’s value is really low because of the accident. It’s a shame that such a big dealer like this one lie to they’re customers in order for them to sell cars specially when this car cost me 23000 dollars.
Extremely Satisfied Customers - Sunshine
Replaced air filter, did an oil change, replaced wiper blades, replaced cabin air filters, gave a great deal and it is greatly appreciated, would recommend this dealership
Never buy here be aware - Verymad
I was there to buy a used SUV that they had still posted at their website, I drove 45 min. To go there and to realize that according to them they JUST SOLD IT (sure) well I started looking at the other cars they have on the lot and I found one that was priced at $2500 and I asked them for the key to drive it ... after 30 min waiting, they told me SOME EMPLOYEE WAS PLAYING with that truck and posted that price with the dealer window stickers and everything, so I asked if I could speak with the manager.. ohh lord the meanest, irrespectful person in there he made me wait there another 20 min to say “what do you want me to do “ come on , and insinuate that if I knew how much those car cost and said yeah you were here to buy a cheap car !!!! So mad . Oh I have pictures that proves everything never buy here SCAMMERS, LIERS
No safety consideration for their customers. - mudi_2002
Went there for an oil change. Took me 3 hours... When driving on freeway going back home heard something rubbing against the road. Came to find out there is a tray under the engine it was hanging all the way to the ground and rubbing against the road. Called the dealership and they said do come back and they will fix it. Went back had to wait 3 hrs again and they put a new engine tray. Went to different place after few months for oil change of coarse and before even they touched my car they showed me what Gillman honda did. Gillman honda had put all kinda different junk screws and clips to hold that tray up for the engine, not the honda OEM parts.... Can u imagine that spending all the money and time Just for peace of mind that they will do the job right and put OEM parts but instead they just mixed and matched and put whatever screws and clips they could find from junk to put the tray up.
I got the oil change done from that place and than came back and brought the whole issue with service director Kelly. At first Called her so many times and left voice mails and Called her assistant also but no response. Finally Kelly (service director) calls and I was shocked by the way her attitude and customer sercive skills are. She really thought it wasnt a big deal. I dont care about anything but my time and safety for my family is very very important. I m paying extra bucks so I can get that peace of mind and good customer service, and if my wife is on the road with my baby I m ok that the car is gonna be fine.
She said to bring the car back and if that was the case where they messed up and if I was telling the truth (lol) she will take care of me (9 hrs waste of time) as They messed up my car. They messed up my car, mess up after mess up. And than I took my car back to honda Gillman. I requested manager to show me what is going on with my car. He showed me their mess up what They did and admitted their fault. He took all the after market screws and clips from the car and brought all OEM parts and put them on. I had to catch them for them to correct their mistake. NOW IF SOMETHING WAS INSIDE THE ENGINE I WOULD HAVE NEVER FOUND THAT.
I had a very bad experience at this honda dealership. I live 45 minutes away from dealership and because of their fault I wasted 9 hrs of my time altogether and paid them What they asked for and in return Kelly had nothing to say... No apology or anything . She shouldnt be even a cashier at any place for the customer service skills she has to offer and She is a director of a place like this. Than imagine people working under her dont even care to do their jobs right.
Will never go there again as they put CHEAP and after market parts in the cars to save their money and not putting their customers lives under serious safety issues. People have babies and kids and families so please take this advice and dont go their again. Honda Katy I have never heard anything bad about them. At least they put good and OEM parts and haven't heard anything in regards to this issue what I had to face with honda Gillman.
Honda of Katy very nice and respectful people. Very satisfied with and very caring. If u want to save ur time and have peace of mind when ur family or kids drive the car and that the parts in ur car are actually original parts not the junk parts. DONT GO TO GILLMAN GO TO HONDA KATY IF U WANT TO BE HAPPY AND IF WANNA TRUST CAR WITH THE FAMILY.
IF THEY MESS UP UR CAR AND WASTE UR TIME THEY WILL NOT DO ANYTHING TO MAKE U FEEL BATTER. OR HAPPY OR COMPENSATE UR TIME AND UR LOSS. NO CONSIDERATION FOR PEOPLE BECAUSE OF THEIR OWN MISHAPS.
False pricing and deceit - kennethcalk
False pricing and deceit. I reached out to this dealership because they had a car at msrp of $36595, with a discount of $2424, and sale price of $34,171.
They (I believe Brittany) called me and ask when I wanted to come in and see it. As I was talking to her she says they have the car priced wrong. It is supposed to say "call for pricing." And the reason it should say this, is because this dealership is asking $10,000 over msrp on the car.
I don't understand why dealerships like this play these Games. If you are wanting $46,595 for your car, why are you putting "call for pricing?" Put the price of $46,595. Don't be ashamed in your $10,000 dealership markup. If you are being sneaky in this situation, what else are you sneaky in?
Russell & Smith Honda