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Unscrupulous, unprofessional, sleazy dealership. - Pamhubenak
Subaru of Clear Lake (Gillman) broke my daughter’s heart and ensured that we will never shop at a Gillman brand ever again.
We had a deal to purchase a vehicle on Monday at 5. At 4:23, we got a text saying the vehicle had been sold to someone else. After confirming the schedule at 3:40.
We saw the vehicle just before closing on Saturday evening. I texted our salesman, Jacob Moniz, on Sunday morning to tell him we wanted to purchase the vehicle. On Monday morning, we texted back and forth about the details (the price had increased, but the manager agreed to honor Saturday’s promotional price). We set a time for us to come in and complete the paperwork. My husband left work early, so we could get there at 5. He wanted the kids to witness the purchasing process since the car would be their first car. My daughter was over the moon. Until we got the text saying it had been sold to someone else just as we were on our way to the dealership. She was devastated. We all were.
I saved the entire text history and planned to share it with anyone who would listen. Thank you to the manager for asking my opinion. I hope that the request was genuine and that the manager will use this information to improve their employees’ unethical practices. I have never been more disappointed in a business transaction. My guess is they got an offer to purchase the car at the increased price, so threw my family under the bus. I would have happily come in earlier to purchase the car, if necessary. The only reason we were coming in later was so the kids could fully participate in the purchase of their first car.
It was a big deal. It was special. And this dealership made it a horrible experience.
We will never shop at a Gillman brand dealership, again.
Recent service experience - LBN
My 2013 needed air bag recall service. I decided to try West Houston Subaru following a recent bad service experience at another dealer (original purchase dealership). I set an appointment for vehicle drop off, paperwork was printed and ready when I arrived. Dropped off at 12:30 and vehicle was ready by 2:30, complete with wash and vacuum.
******DO NOT TRUST GILLMAN****** - THETRUTH
I purchased a two year old Subaru and had a few hiccups but didn't think anything of at the time. Now that I have bigger issues, all the pieces are forming a picture of this company and it's employees. First of all, my second set of keys didn't work and I was told they would be reprogram them. I called week after week just to be given excuses...eventually, the salesperson told me there never was a second set of keys with the remote starter. The salesperson told me the car was Certified Pre-Owned as it was labeled on the windshield--just found out Gillman cancelled the CPO warranty just after I purchased the car. Yet, when I went in with minor issues, I was always told we'll take care of it under your warranty! Before I finalized the sale, the salesperson stated he would have service fix the side view mirror control as it was broken. Excuses again....and it never was repaired. I have been taking my car for an ongoing issue that they haven't been able to resolve. I've taken it many times but they haven't been entering all my visits as I now have found out. Dealing with a few different service advisors, I've been told various things regarding how the issue was fixed. They never have a loaner to give out except one time when they kept my car for over three months!!! This was for another issue and every week...I was told they had to change a sensor or another part because the problem was still present. Due to the first persistent issue, I've had to involve Subaru of North America. Because of the pending case, I now am finding out about the lies I have been fed and how they didn't leave a paper trail with all my visits. One of the things I found is that they changed the timeframe of the loaner given to me from Sept 2017 - Jan 2018 to Dec 2018 - Jan 2018...they claim they only had my car for about three weeks. Subaru of N.A. contacted Gillman Subarau Southwest and was told they had my car about three weeks. I'm glad this conversation happened because it shows Gillman does lie about what actually happens. I say this because I have proof that has been verified when I received the loaner and when it was returned. After being given a run around, I finally received my service history or what they selectively entered. I called today for the fifth time and put on hold.....a guy comes on the phone and is complaining to me. It was another customer they connected to me and he thought I was an employee at Gillman!!! I told the other gentleman that I am a customer that was put on hold. I definitely don't recommend Gillman in any way. FYI...they have an extremely high turnover rate with service advisors and members of management on the sales floor as well as the service department. ******I will update once my case is resolved.******